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Heartland Payroll+ has proven to be a valuable tool for small businesses in streamlining their payroll and onboarding processes. For …
Overview
What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools…
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Popular Features
- Salary revision and increment management (5)9.292%
- Direct deposit files (7)3.131%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.
Heartland Payroll+ Features
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Heartland Payroll+ Video
Brief Overview on Heartland Payroll+
Heartland Payroll+ Competitors
Heartland Payroll+ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Pay calculation and Salary revision and increment management highest, with a score of 9.2.
The most common users of Heartland Payroll+ are from Small Businesses (1-50 employees).
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(16)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Heartland Payroll+ has proven to be a valuable tool for small businesses in streamlining their payroll and onboarding processes. For example, a small video production company relies on the software to accurately and timely process payrolls for their employees. With the assistance of a representative during setup and a remote account manager handling the ongoing payroll tasks, the company can ensure that their employees are paid correctly. Additionally, the software's integration with E-verify and Good Hire seamlessly facilitates background checks during the onboarding process.
Furthermore, Heartland Payroll+ is beneficial for medical practices with multiple facilities and scattered employees. These practices have found that the software simplifies the hiring process by ensuring all necessary documentation is in place and securely stored in the cloud. The ability to centralize employee documents in one secure location allows employees to access their pay stubs at any time. Moreover, Heartland Payroll+'s personal service, fixed payroll fee, and lack of sales calls have received high recommendations from users.
However, some users have faced challenges when using Heartland Payroll+. For instance, a user who utilized the product for both payroll processing and credit card processing terminated the latter due to cost and customer service issues. Furthermore, there have been instances where users experienced difficulties with customer service and a lack of immediate tech support during transitions, leading to frustration and perceived poor communication. Additionally, some users encountered problems with timely filing of 941 forms and had to search for emails due to changes in representatives. Despite these challenges, many users find that Heartland Payroll+ provides a cost-effective solution compared to other payroll providers.
Highly Responsive Account Representative: Users have consistently praised the account representative of Heartland Payroll+ for their prompt and helpful communication. Several users have expressed satisfaction with quick email responses, indicating that the account representative is highly responsive to customer inquiries.
Extremely Easy to Use Online System: The online system of Heartland Payroll+ has been described as extremely user-friendly by numerous reviewers. Customers find it convenient to navigate through the software and perform tasks effortlessly. This positive sentiment suggests that the software's interface and functionality are intuitive, making it easy for users to manage their payroll-related activities.
Convenient Onboarding Process with Heartland Hire: Many users have commended Heartland Payroll+'s feature called Heartland Hire, which facilitates a seamless onboarding process for new hires. This indicates that the software provides a convenient and efficient solution for bringing new employees on board, streamlining administrative tasks associated with hiring and integrating them into the payroll system.
Missing Email Reminders: Some users have expressed frustration with not receiving email reminders for payroll processing, which has led to potential issues in managing payroll in a timely manner.
Lack of Local Support: Several reviewers have mentioned the lack of accessible local support after their setup representative departed. This highlights the need for readily available contact in case of any issues or questions that may arise.
Inconvenient Payroll Repeating Process: Users have desired a one-click button feature to easily repeat the same payroll from the previous period, indicating that the current process may be time-consuming or inconvenient.
Users highly recommend Heartland for its personal and attentive service, which includes quick and knowledgeable customer support. They suggest giving Heartland a try for payroll processing and utilizing their useful HR portal. Additionally, users recommend taking the time to learn how to generate reports during implementation. They believe that Heartland is worth making the switch to for its ease of use and online portal. Users also highly recommend signing up with Heartland for payroll processing and onboarding assistance. They suggest spending time during implementation to learn how to run census and payroll reports. Overall, users think that Heartland provides great service, excellent support, and is a reliable payroll company.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
March 15, 2022
Heartland Payroll is a FLOP. DON'T DO IT!!!!
Score 1 out of 10
Vetted Review
Verified User
We rely on our payroll system for onboarding, managing employee time, and processing payroll as well as tax return filing for 50+ employees in medical practice.
- Calculating accurate pay
- General Ledger importation
- Customer Service
- Setup
- After sale support
- Training
- Employee self service
- Tracking time off and PTO requests
- Integration with EASE and employee benefits deductions
- Integration with G/L and QuickBooks Online
- Accurate payroll for employees EACH AND EVERY TIME
52.857142857142854%
5.3
- We spend at LEAST 60 hours of wasted time per week with this system, costing us $1,800 each week
- Implemented in-house
No
Change management was a major issue with the implementation
- It was difficult to get any set up assistance in time and attendance and our system still doesn't function properly.
- no training
Absolutely not! I assumed Heartland would train us, but instead we were thrown to the wolves to figure it out ourselves. This is definitely not a do it yourself product and there is an order of operations. Their "training" manual is fluffy at best.
I did not know "premium" support was available. What is that and how much does it cost?
No
We are a small video production company with only four full-time employees paid on salary. We have used Heartland Payroll since we started payroll four years ago. They make it fairly easy so that I don't have to do too much in order to make sure everyone gets paid. I had a representative locally help me get started and then the rest is taken care of by a remote account manager.
- The account rep is very responsive and usually gets back to my emails quickly.
- The online system is really easy to use.
- They offer a separate page for employees to log in for pay stubs and another log in for admin.
- Sometimes I don't receive the email to remind me to process payroll.
- The local rep that helped with the setup is no longer with the company and I don't have anyone to contact locally if needed.
- I wish there was a one click button so that I could just repeat the same payroll as last time.
50%
5.0
- The investment to have them process our payroll is minimal and well worth it.
- They file our state quarterly forms for us.
- They also provide W-2 and 1099 printing which makes it a huge time-saver come tax time.
I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
April 02, 2020
I Highly Recommend Heartland Payroll!
We use Heartland for all divisions. We utilize the payroll and employee onboarding products. It helps keep all documents in one secure location and allows our employees to access their pay stubs at any time.
- Onboarding: their secure platform allows employees to upload sensitive documents to a safe location.
- Payroll processing: it's a very easy platform to navigate through.
- Personal communication: I have one rep who I have direct communication with.
- If I need to calculate the net amount for a check, it's a difficult process.
15%
1.5
- The price has been great. It was much cheaper than the other company we used (starts with an A).
- The onboarding has been a big time-saver. Positive ROI for that!
- Having a separate login for my CPA firm has been another big time-saver! The other company we used didn't offer that.
I like the personal communication with my own rep, the onboarding, the price, and the additional login for CPA. None of these were offered with the payroll company we used prior to Heartland Payroll.
April 02, 2020
Heartland Payroll is a payroll to my heart!
We use Heartland Payroll for our whole organization. It is a great payroll service. I really appreciate the personal service, the fixed payroll fee as opposed to an initial low fee followed by large increases, and the fact that we do not get sales calls from them. Highly recommend Heartland Payroll.
- Personal service
- No sales calls
- Payroll fees are as promised
- The payroll online platform is not the best
100%
10.0
- I do not know
We have used both Paychex and ADP and find them to be annoying. They both share your information so we get constant sales calls and emails for all their products and we can never get rid of them because they do not have an unsubscribe option. They do have better online platforms though. We selected Heartland Payroll to support Shannon L., who is the best.