Overview
What is Helcim?
Helcim is a payments company that lets businesses accept credit cards. Helcim states they focus on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.Build…
Pricing
In-Person Payments
0.91% + 8¢
In-Person Payments
1.92% + 8¢
Manually Keyed and Online
2.38% + 25¢
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Helcim?
Helcim Features
- Supported: Easily Sign Up in Minutes
- Supported: Interchange Plus Pricing
- Supported: Deposits in 1-2 Business Days
- Supported: No Hidden Fees or PCI fees
- Supported: No Contracts or Commitments
- Supported: Friendly Service via Telephone or Email
Helcim Screenshots
Helcim Videos
Helcim Integrations
Helcim Competitors
- Shopify
- Stripe Payments
- Square
- Global Payments
- Moneris Solutions
Helcim Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | United States, Canada |
Supported Languages | English |
Comparisons
Compare with
Reviews
Community Insights
- Use Cases
- Business Problems Solved
- Return on Investment
- Pros
- Cons
Helcim is a single, all-in-one SaaS subscription payments solution with transparent pricing and interchange-plus pricing. It provides customers with great customer service, efficient uploads of color pictures to POS systems, multi-device software usage, and their own hosted payment pages for simplified deployment.
The most common use case that customers have leveraged Helcim for is accepting payments. Customers appreciate the secure and straightforward charging process as well as the personalized help they receive when needed. In addition, the API compatibility allows them to integrate multiple systems, increasing efficiency and cost savings. Furthermore, customers can benefit from the lower interchange rate when processing cards in Canada and US plus card brand fees.
However, there are drawbacks to consider before using Helcim’s services. Higher than average fees have been reported for credit card transactions without transparency about what all the fees are until calling in combined with only one bank partner providing limited solutions. Moreover, reliability issues such as frequent crashes and freezes persists and complicated dashboard navigation can be a barrier for some users looking for product ease of use out of the box. Additionally, merchant fees taken out daily instead of monthly may not work well for some business models.
In summary, if your customers primarily use consumer credit or debit cards instead of commercial cards Helcim could be a good fit but it's recommended you test it first to ensure that rates come back as expected so you don't experience monetary losses due to any discrepancy between fee estimations and invoice costs after the fact.. Overall many users have experienced positive experiences with Helcim's product features benefits despite some downsides stated above; however customer support has been an issue in recent times resulting in lost revenue or hours spent on customer service calls during problematic scenarios.
Helcim has gained popularity among users due to its ability to significantly reduce monthly processing fees. Many businesses have built their operations around the various features and APIs offered by Helcim, resulting in a smoother and more efficient payment processing experience. Users appreciate the detailed and extensive documentation provided by the software, which helps them easily navigate and utilize its functionalities.
While some users have reported minor issues with the front end and APIs, overall, Helcim has proven to be superior to previous payment processors used by reviewers. However, for the platform to reach its full potential, users hope that equal attention will be given to functionality and design improvements.
Some users have faced challenges with Helcim's support, including frozen accounts and transactions being cancelled without notification. They emphasize the need for greater transparency in terms of card data and fees charged. Despite these setbacks, users find Helcim more cost-effective compared to their past processors.
One of the standout features of Helcim is its easy payment capturing capability. Users praise the excellent customer service they receive, noting that support is prompt and helpful. They also appreciate the outstanding level of customer service provided by Helcim's live support team.
The software finds wide use across various industries such as online travel businesses and not-for-profit organizations. Users have reported secure and straightforward charging processes for clients, while also benefiting from compatibility with other systems through its API integration.
Overall, customers consistently express their satisfaction with Helcim's software, finding it uncomplicated to use. The efficiency and professionalism displayed by Helcim's customer support team have left a lasting positive impression on many users. It has also been noted that Helcim's software has helped increase sales for businesses while providing real-time customer support.
Moreover, users have found value in using Helcim as an all-in-one subscription payments solution, eliminating the need for multiple vendors. The software offers significant cost reduction compared to previous merchant accounts, making it an attractive choice for businesses.
Users of Helcim have experienced a mix of highs and lows with the product. On one hand, customers appreciate the personalized help they receive when needed, as well as the secure and straightforward charging process. The API is also compatible with other systems which is also a plus. However, customers have experienced high fees for credit card transactions, lack of transparency about what all the fees are until calling in, frequent crashes and freezes, complicated dashboard, and merchant fees taken out daily instead of monthly.
Overall, customer sentiment towards their return on investment has been mixed. While many users appreciate features such as efficient uploads of color pictures to the Point Of Sale software and multi-device usage capabilities, reliability issues caused by poor customer support over the last 12 months have resulted in lost revenue and hours of customer service time that could have been avoided. Additionally, tax calculations were still being figured out resulting in extra effort from users. Those who used consumer credit or debit cards instead of commercial cards had more success than those using commercial cards due to higher interchange rates in Canada and the US along with card brand fees and Helcim fees. Despite these drawbacks customers recommend Helcim to merchants who cater more towards consumers rather than businesses since its pricing structure is generally more cost effective than that offered by previous processors.
Users have positive experiences with Helcim's product features, benefits, and use cases. The most common pros described by users include:
- Great customer service - customers appreciate the personalized help they receive when needed, as well as the secure and straightforward charging process.
- Efficient uploads of color pictures to the Point Of Sale - this allows users to customize their product or service easily providing a great user-friendly experience.
- Multi-device software usage - allowing for flexibility between devices and operating systems gives users more control over how they manage their finances.
The customers of Helcim have experienced the following cons or dislikes when using the product or working with the company:
*Higher interchange rates and card brand fees when processing cards in Canada and US, lack of transparency about what all the fees are until calling in, and only one bank partner providing limited solutions. *Frequent crashes and freezes, complicated dashboard, and merchant fees taken out daily instead of monthly. *Lack of transparency about what all the fees are until you call in.
These cons are common among customers because they directly affect their user experience with Helcim's product features, costs, benefits, and use cases. Customers have specifically commented on these issues regarding reliability issues and difficulty understanding which fees are applicable to them when setting up their account. Additionally, it takes more time for customers to get a resolution due to long wait times for customer service phone numbers.