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Vertical-Specific

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### Payment Processing
Users have varied opinions on Helcim's payment processing capabilities. While some users praise the ease of processing payments and the reliability of the system, others express concerns about high processing fees and issues with transaction accuracy. The platform's ability to handle subscription payments and provide transparent pricing through interchange-plus models is appreciated by some, but others have faced challenges with bugs impacting the payment process and resulting in lost revenue. In conclusion, user sentiment towards Helcim's payment processing functionality is mixed, with both positive and negative experiences reported.

### Credit and Debit Card Handling
Users have expressed varied opinions about Helcim's credit and debit card handling capabilities. While some users appreciate the transparency and interchange-plus pricing model, others have raised concerns about high transaction rates and lack of clarity regarding fees. The ability to process transactions smoothly and efficiently is a key factor for businesses, and the mixed feedback on Helcim's credit and debit card handling highlights the importance of thorough evaluation before committing to their services.

### Merchant Services
Reviewers generally express mixed opinions about Helcim's merchant services capabilities. While some users appreciate the cost-effectiveness and transparent pricing structure offered by Helcim, others highlight significant challenges with the functionality and usability of the platform. Issues such as bugs in the system, non-functional API features, and limitations in the desktop app have been reported, leading to frustrations and the need for workarounds by some users. Despite the potential for long-term savings, the consensus appears to be that Helcim's merchant services may require improvements in functionality and design to better meet the diverse needs of businesses, particularly those with more complex operational requirements.

### Customer Support and Service
Users consistently praise Helcim's exceptional customer service and support team. Reviewers highlight the helpfulness, professionalism, and patience of the customer service representatives. Despite some challenges with technical issues and delays in bug fixes, users appreciate the promptness and friendliness of the support team. While there are occasional concerns about the complexity of the dashboard and the frequency of freezes in the desktop app, users value the personalized assistance and detailed guidance provided by Helcim's customer support.

### Sales and Reporting
User consensus seems to be that Helcim's reporting and API functionality pose challenges for some users. While the platform offers competitive fee rates and responsive support, issues with complex problem-solving and system communication have been highlighted. Users have noted that certain essential features promised during the sales phase turned out to be buggy or non-functional, impacting the overall usability for larger businesses. The limitations in transaction identification, such as mismatched transaction IDs and reassignment of invoice numbers, have led to difficulties in tracking and managing transactions effectively. Additionally, the constraints on the number of employees and terminals that can be accommodated within the system have forced some users to develop their own reporting solutions internally. Despite these challenges, users acknowledge the potential long-term savings Helcim offers, emphasizing the need for workaround solutions and additional effort to maximize the platform's benefits.

### Account Management
Reviewers express frustration with Helcim's account management, citing issues such as difficulties in closing accounts, unexpected charges for inactive accounts, and challenges with invoice tracking and management. Users report encountering problems with account closures, invoicing discrepancies, and unexplained charges, leading to a lack of confidence in Helcim's account management processes. The recurring theme among reviewers is a sense of disappointment and inconvenience stemming from the inconsistencies and inefficiencies in Helcim's account management functionalities.

### Pricing and Fees
Users have highlighted the mixed opinions surrounding Helcim's pricing and fees structure. While some appreciate the transparency and competitive rates, others have raised concerns about high processing fees and unexpected charges. The varying experiences indicate that Helcim's pricing and fees may be a point of contention for different users, with some finding it cost-effective and others feeling it is not as competitive as expected.

### Security and Compliance
Users have expressed mixed opinions regarding Helcim's handling of sensitive content and hidden fees. While some customers have praised the company's prompt resolution of technical issues and efficient customer service, others have raised concerns about transparency and ongoing charges for closed accounts. The lack of clarity around fees and delays in fund transfers have also been highlighted as potential areas for improvement. In conclusion, user sentiment towards Helcim's security and compliance capabilities appears to be varied, with room for enhancement in terms of transparency and fee disclosure.

Helcim has gained popularity among users due to its ability to significantly reduce monthly processing fees. Many businesses have built their operations around the various features and APIs offered by Helcim, resulting in a smoother and more efficient payment processing experience. Users appreciate the detailed and extensive documentation provided by the software, which helps them easily navigate and utilize its functionalities.

While some users have reported minor issues with the front end and APIs, overall, Helcim has proven to be superior to previous payment processors used by reviewers. However, for the platform to reach its full potential, users hope that equal attention will be given to functionality and design improvements.

Some users have faced challenges with Helcim's support, including frozen accounts and transactions being cancelled without notification. They emphasize the need for greater transparency in terms of card data and fees charged. Despite these setbacks, users find Helcim more cost-effective compared to their past processors.

One of the standout features of Helcim is its easy payment capturing capability. Users praise the excellent customer service they receive, noting that support is prompt and helpful. They also appreciate the outstanding level of customer service provided by Helcim's live support team.

The software finds wide use across various industries such as online travel businesses and not-for-profit organizations. Users have reported secure and straightforward charging processes for clients, while also benefiting from compatibility with other systems through its API integration.

Overall, customers consistently express their satisfaction with Helcim's software, finding it uncomplicated to use. The efficiency and professionalism displayed by Helcim's customer support team have left a lasting positive impression on many users. It has also been noted that Helcim's software has helped increase sales for businesses while providing real-time customer support.

Moreover, users have found value in using Helcim as an all-in-one subscription payments solution, eliminating the need for multiple vendors. The software offers significant cost reduction compared to previous merchant accounts, making it an attractive choice for businesses.

Users of Helcim have experienced a mix of highs and lows with the product. On one hand, customers appreciate the personalized help they receive when needed, as well as the secure and straightforward charging process. The API is also compatible with other systems which is also a plus. However, customers have experienced high fees for credit card transactions, lack of transparency about what all the fees are until calling in, frequent crashes and freezes, complicated dashboard, and merchant fees taken out daily instead of monthly. 

Overall, customer sentiment towards their return on investment has been mixed. While many users appreciate features such as efficient uploads of color pictures to the Point Of Sale software and multi-device usage capabilities, reliability issues caused by poor customer support over the last 12 months have resulted in lost revenue and hours of customer service time that could have been avoided. Additionally, tax calculations were still being figured out resulting in extra effort from users. Those who used consumer credit or debit cards instead of commercial cards had more success than those using commercial cards due to higher interchange rates in Canada and the US along with card brand fees and Helcim fees. Despite these drawbacks customers recommend Helcim to merchants who cater more towards consumers rather than businesses since its pricing structure is generally more cost effective than that offered by previous processors.

Customers have had positive experiences with Helcim's product features, benefits, and use-cases. The customer service is friendly and helpful but it can take a while to get someone on the phone. Customers appreciate the personalized help they receive when needed, as well as the secure and straightforward charging process. Helcim does offer more cost effective pricing than their competitors for equipment and processing; however customers have reported high fees for credit card transactions with little transparency about what all the fees are until calling in. Additionally, there is only one bank partner providing limited solutions. Customers have also experienced reliability issues and poor customer support over the last 12 months resulting in lost revenue and hours of customer support time. Tax calculations are still being worked out as well. Despite these hiccups, customers recommend Helcim to merchants who cater more towards consumers rather than businesses.

The customers of Helcim have experienced the following cons or dislikes when using the product or working with the company: 

*Higher interchange rates and card brand fees when processing cards in Canada and US, lack of transparency about what all the fees are until calling in, and only one bank partner providing limited solutions. 
*Frequent crashes and freezes, complicated dashboard, and merchant fees taken out daily instead of monthly. 
*Lack of transparency about what all the fees are until you call in. 

These cons are common among customers because they directly affect their user experience with Helcim's product features, costs, benefits, and use cases. Customers have specifically commented on these issues regarding reliability issues and difficulty understanding which fees are applicable to them when setting up their account. Additionally, it takes more time for customers to get a resolution due to long wait times for customer service phone numbers.

Users have positive experiences with Helcim's product features, benefits, and use cases. The most common pros described by users include: 

* Great customer service - customers appreciate the personalized help they receive when needed, as well as the secure and straightforward charging process. 
* Efficient uploads of color pictures to the Point Of Sale - this allows users to customize their product or service easily providing a great user-friendly experience. 
* Multi-device software usage - allowing for flexibility between devices and operating systems gives users more control over how they manage their finances.

Helcim is a single, all-in-one SaaS subscription payments solution with transparent pricing and interchange-plus pricing. It provides customers with great customer service, efficient uploads of color pictures to POS systems, multi-device software usage, and their own hosted payment pages for simplified deployment.

The most common use case that customers have leveraged Helcim for is accepting payments. Customers appreciate the secure and straightforward charging process as well as the personalized help they receive when needed. In addition, the API compatibility allows them to integrate multiple systems, increasing efficiency and cost savings. Furthermore, customers can benefit from the lower interchange rate when processing cards in Canada and US plus card brand fees.

However, there are drawbacks to consider before using Helcim’s services. Higher than average fees have been reported for credit card transactions without transparency about what all the fees are until calling in combined with only one bank partner providing limited solutions. Moreover, reliability issues such as frequent crashes and freezes persists and complicated dashboard navigation can be a barrier for some users looking for product ease of use out of the box. Additionally, merchant fees taken out daily instead of monthly may not work well for some business models. 

In summary, if your customers primarily use consumer credit or debit cards instead of commercial cards Helcim could be a good fit but it's recommended you test it first to ensure that rates come back as expected so you don't experience monetary losses due to any discrepancy between fee estimations and invoice costs after the fact.. Overall many users have experienced positive experiences with Helcim's product features benefits despite some downsides stated above; however customer support has been an issue in recent times resulting in lost revenue or hours spent on customer service calls during problematic scenarios.

Manually Keyed and Online

In-Person Payments

Integrated

Customized

Radar

Terminal

Sigma

Atlass

Issuing

Premium Support

Subscription

Helcim

The Point of Sale (POS) is simply the place where a retail transaction takes place--it's the hardware and software used to physically accept payments and record transactions.

Point of Sale

Keep your business secure by storing credit cards in the card vault. You can quickly charge any card whenever you need to without the sensitive credit card information ever touching your system.

Accept payments on your computer by logging into your Helcim account from any workstation, tablet, or smartphone, and entering the payment details in the secure payment form. That's accepting payments made easy.

Create and send beautiful invoices that are customized to you. Complete with a "Pay Now" button, your customers have an easy way to pay online.

Take control of your online orders and save the costly food app commissions! Add menu items in seconds to create a quick-order online store that lets you maintain control over your customer relationship, and serve your customers wherever they are.

Set up a fully-hosted online store in just minutes. The online store was designed with you in mind, meaning you don't need to hire any web designers or programmers to get started.

Transform your workstation, tablet or smartphone into a fast and convenient point-of-sale that automatically tracks your inventory, transaction history, sales trends, and customer information. And of course, better payments are built-in.

Helcim is a payments company that lets businesses accept credit cards with ease. Helcim focuses on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.

Helcim Inc.

Better Pricing, Better Service, Better Tools. Is your current processor doing all this for you? It’s time to expect more and switch your payments to Helcim. Get started today by checking out Helcim.com to learn all the different ways that we can help your business.

Welcome to Helcim. Welcome to Better Payments.

Helcim - Better Payments

Online Food Ordering and touchless menu's via QR Codes are becoming a popular option for a lot of restaurant diners. Tools of convenience like food delivery apps are soaring in popularity, but cause your business to lose profit due to commissions.

Online Store Features & QR Code Payments | Helcim Webinars

Online Food Ordering and touchless menu's via QR Codes are becoming a popular option for a lot of restaurant diners. Tools of convenience like food delivery apps are soaring in popularity, but cause your business to lose profit due to commissions.
Checkout our Online Store & QR Code Payments webinar, led by Aaron Hamilton our Platform Specialist, Aaron shows us how to leverage Helcim's Online Store, Online Food Ordering, and built-in QR Code Payments to better serve customers and allow them to dine in comfort. 
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Helcim Blog: https://www.helcim.com/blog/​
Website: https://www.helcim.com/​ 
LinkedIn: https://www.linkedin.com/company/helcim​
Facebook: https://www.facebook.com/helcim/​ 
Twitter: https://twitter.com/helcim

This year has changed the way businesses around the world interact with their customers.
Checkout our Digital Payment Tools webinar, led by Aaron Hamilton a Helcim Platform Specialist, as he walks us through the tools and payment solutions that Helcim has available to help your business adapt so you can keep accepting payments.

Digital Payment Tools | Helcim Webinars

This year has changed the way businesses around the world interact with their customers.
Checkout our Digital Payment Tools webinar, led by Aaron Hamilton a Helcim Platform Specialist, as he walks us through the tools and payment solutions that Helcim has available to help your business adapt so you can keep accepting payments.
-
Helcim Blog: https://www.helcim.com/blog/
Website: https://www.helcim.com/ 
LinkedIn: https://www.linkedin.com/company/helcim
Facebook: https://www.facebook.com/helcim/ 
Twitter: https://twitter.com/helcim

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