TrustRadius Insights
HelloShift is a user-friendly software that helps hotels improve their communication and operational efficiency. The platform solves …
Overview
What is HelloShift?
HelloShift is a communication platform designed to help hotel teams work more efficiently across buildings, shifts and departments. It replaces old communication methods such as handwritten logbooks, sticky notes, and walkie-talkies with an easy-to-use Facebook-like interface that staff is already familiar...
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What is HelloShift?
HelloShift in San Francisco offers their flagship application to support hotel management with superior communication between employees and employees with guests.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is HelloShift?
HelloShift is a communication platform designed to help hotel teams work more efficiently across buildings, shifts and departments. It replaces old communication methods such as handwritten logbooks, sticky notes, and walkie-talkies with an easy-to-use Facebook-like interface that staff is already familiar with. With the increasing demand for contactless hospitality, HelloShift streamlines guest requests via SMS messaging integrating them into one central location.
In addition to replacing old communication systems, HelloShift can also help hotels transition into digital hotels which are essential in today's world. The software has features such as automated routine messages sent at helpful points in the Guest Lifecycle to help enhance customer experience further. Also included are guest packages and lost & found management tools making it easier for the hotel team to handle these tasks quickly and effectively reducing guests' wait times.
HelloShift works seamlessly with most property management systems providing real-time visibility on the status of tasks while custom readings for pool, boiler or spa give users detailed information to act upon quickly. Additionally custom inspections and checklists can be created/scheduled automatically so nothing falls through cracks ensuring smooth operation of various aspects within the hotel knowledge base that can be digitized using this efficient tool.
Overall, HelloShift aims at helping hotel teams work better together by enhancing their operational efficiency without sacrificing accuracy or effectiveness when attending to guests' needs thereby empowering smooth business operations indefinitely.
HelloShift Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
HelloShift is a user-friendly software that helps hotels improve their communication and operational efficiency. The platform solves several business problems by streamlining guest requests, ensuring fast response times, and reducing miscommunication. Guests can easily use HelloShift for anything they require from the comfort of their room, resulting in more positive TripAdvisor reviews.
The program provides inter-departmental messaging, staff updates, and communication with guests, keeping everyone informed and engaged. Staff can utilize HelloShift on a daily basis to enhance guest experience and track issues from start to finish. The search function is great, allowing users to go back and even see archived notes. Especially when compared to traditional logbooks, HelloShift improves operations and makes communication easy, resulting in better staff accountability and happier customers.
Efficient Communication Tool: Reviewers have praised HelloShift for being an efficient communication tool between hotel staff and guests, with many users stating that it allows for quick and easy communication. Some reviewers noted that the team-to-guest texting ability was a huge hit, as guests preferred receiving texts rather than phone calls.
Easy to Use: The ease of use of HelloShift has been a major selling point for both hotel staff and guests. Many reviewers noted that there was no need for specific training to switch to the software, making it a handy and useful management tool for hotels with staff. Additionally, HelloShift's similarity to social media platforms like Facebook made it easy to learn.
Task Management: The software's task management capabilities were also positively reviewed by users. With its ability to create tasks with date and time reminders while adding different colleagues and departments involved in the task or issues, reviewers found this helpful in keeping them on track while getting tasks done efficiently.
Poor Customer Service: Some users have found the customer service to be lacking and unhelpful. Several reviewers have reported difficulties getting assistance from HelloShift's support team.
Additional Charges for Text Messages: The software has additional charges for text messages, which some users find inconvenient. According to multiple reviews, these fees can add up quickly and significantly increase the cost of using HelloShift.
Connectivity Issues: Users have experienced connectivity issues with the software, and they would like to stay connected on their phones. Many reviewers report difficulty staying logged in or accessing information while using the mobile app.