HelloSign Reviews

67 Ratings
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Score 8.4 out of 100

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February 21, 2021
Dr Olivier Becherel - Leadership and Executive Coaching | TrustRadius Reviewer
Score 9 out of 10
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I use HelloSign to send our clients a coaching agreement to fill in and e-Sign. It's effortless and straightforward to use. It's very convenient for interstate and overseas clients, no more emails, and scanning documents back and forth. It's easy to keep up with who has signed or not with the automated email reminders. It saves me a lot of time.
  • Can use templates
  • Can get multiple signatures on a document
  • The UX could be improved
HelloSign is a very simple and easy to use way to get documents e-Signed. Good for small businesses that only have a few documents and don't need a full suite of options. It does the job, and It's also legally compliant with document history, time stamps, and IP address. An excellent solution to get started with your e-Sign needs.
Never used the support. The platform is straightforward to use and quite intuitive. I have not needed to contact customer support.
Read Dr Olivier Becherel - Leadership and Executive Coaching's full review
December 14, 2020
Anonymous | TrustRadius Reviewer
Score 1 out of 10
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We use HelloSign to handle all our electronic signature processes, from employment agreements to legal contracts with vendors. We use it across our organization, and HelloSign is perfect for our needs as it allows 5 users for 1 monthly price (no per-user costs). We have a few core templates that we use repeatedly, such as an NDA, standard supplier agreements, etc.. Note that on the entry subscription package, you are limited to just 5 templates, which has been a problem in the past.
  • Value for money is hard to beat.
  • Portfolio of products allows for advanced integrations and implementations.
  • Product failed and is now unusable.
  • Customer support extremely slow (1 message per day).
  • Admin panel UX didn't change in 3 years; some parts are not intuitive.

When we first starting using HelloSign, it met our needs perfectly. It is a fairly straightforward, lightweight e-signature platform. The system has expanded since we first subscribed, and now features a much broader range of development tools.

Our needs have remained modest, and up until the product completely failed recently, it handled all our contract signatures.

Ultimately, the most compelling part of HelloSign for us is the value for money, as unlike its main competitor, you can have 5 users for one base price that is 1/5 the cost of the alternative. For early stage or startup firms, that is a big plus.

Here is the heart of my low score: the product recently stopped working and we have now been struggling for a week to fix our contracts. In summary, contracts froze in the browser while being signed, and then we had trouble editing the templates, and then we couldn't delete the templates, and then I sent out a template that had been created 2 years ago, and there were multiple copies attached!

You use e-signature software to, no surprise, get signatures on agreements. Most often, these are binding legal agreements, so having robust and 'enterprise-grade' software is absolutely critical in my opinion.

When a product like this fails, it creates significant operational issues. When the e-signature process froze the browse, it reflected poorly on our organization. I would have thought that support would have been a bit more attentive, but instead, I have now spent a week trying to get some concrete direction on fixing the problems (multiple serious issues). Support consists of 1 email daily, and has consisted largely of me trying to send video screencaptures, and then a long back and forth to verify my email. In summary, it has been extremely frustrating, and we have been in limbo without our e-signature service available.

Support is limited to email only (for our subscription level), which might be OK for a e-signing platform if support was relatively rapid. This is not the case with HelloSign. Since the issues first arose a week ago, we have made no discernible progress in solving the problem. No matter how quickly I respond to a follow-up email, we receive only 1 email a day from the support.
The other issue, which is a true edge case situation, is their insistence on receiving email from the same email account as the HelloSign registration. We changed our organizational email recently, and I was still logging into HS using our old email address. This became a hard stop on further support, which doesn't make sense on a practical level. Why would someone write in for support with specific issues if they weren't a customer? And if they did, wouldn't that be a miniscule proportion of the support requests? So if you adopt a policy that stops providing support to anyone who isn't verified, regardless of the situation, isn't that using a blunt instrument to solve a very rare issue?
Reflects the overall organizational values, in my opinion, which is not to value the small customer.
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February 11, 2020
Kristin Cole | TrustRadius Reviewer
Score 10 out of 10
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HelloSign filled a big need for us for our contract signing. We trialed 4 platforms and ultimately chose HelloSign. We used the program until we were introduced to a full CRM program that fit our needs more comprehensively (contracts plus payment processing and more). Until that time, HelloSign met our needs in ways we didn't even know was possible. Our internal sales team used it daily. It allowed us to have customized contracts in a user-friendly platform with legally binding signatures.
  • Customized contracts--add your verbiage, along with fields that need to be completed by the signer
  • Cost effective
  • It would be helpful if HelloSign had integrations with a payment processing program (like Square or Stripe), so payments could be collected at the time of contract signing.
There is no other e-signature software that I would recommend to a colleague. HelloSign is BY FAR the most user friendly, customizable, and intelligent platform we have used. Their integrations with Dropbox and Google Drive make the capabilities of the program even better--saving time and keeping things organized no matter the contract. The platform is less appropriate for companies that need a full integrative solution with payment processing and stronger CRM needs.
We did not need any support from HelloSign while we were using the platform. There is a full support site on their website and we used a lot of the help articles to set up and use the program. You can also submit a request through the site for additional help, should the need arise.
Read Kristin Cole's full review
February 04, 2020
Manan Vora | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We use HelloSign's document signing functionality to digitally sign contracts, NDAs, and other legal documents. Our entire organization - sales, HR, accounting, etc. - uses this system to send and sign documents from 3rd parties. Since we do business in multiple cities and countries, digital signing makes it easy for us to keep things legally organized and simple.
  • Reducing paper consumption.
  • Legally binding documents, so there's no legal grey area.
  • Their mobile app isn't easy to use.
Signing legally binding documents, regardless of how big/small your company is, HelloSign works perfectly for this. Another thing we love about HelloSign is that it reduces the amount of paper you have to use to create, edit and sign documents. It is also very convenient with bigger organizations where the list of people who need to sign documents is long or with people in different cities and countries, and the process of getting the papers from one person to another reduces.
We've never had to talk to their support team since their documentation and onboarding are easy to understand. If you ever have any problems, their knowledge base is generally all you need for you to solve your problems.
Read Manan Vora's full review
February 03, 2020
Abimbola Kolor | TrustRadius Reviewer
Score 10 out of 10
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HelloSign is used within my organisation to append signatures on contractual documents in digital form. From my personal experience, it is easy to use and our customers have rarely had any reservations about using HelloSign to sign documents. It has a mobile application, which makes it convenient to share digital contractual documents, likewise it works very well on mobile web browser and computer web browser.
It has overall sped up the process of signing contracts between my organisation and our customers.
  • Notification: I love how quickly I receive notifications when a customer appends a contractual document I send them.
  • Ease of use: HelloSign is very intuitive and this was very handy in my early days of using this program as a beginner, and it has also helped our customers too.
  • The HelloSign application on iPad is very counter-intuitive. In truth, I have never been able to make my way around it.
  • Acceptability amongst our customers is also a major issue, as there are still a few partner customers who have reservations about signing contracts digitally rather than physically.
HelloSign is well suited for signing contractual agreements with partnering companies, who are miles away from my organisation's physical location. It is a much faster means of sending and receiving documents, as opposed to the back-and-forth sending of documents via courier.

HelloSign has served my company well internally. It has assisted the human resource department in my organisation to quickly get employees to append their signatures on important documentation.
HelloSign can boast of a prompt customer support team, which I have had a reason to interact with on a few occasions and ended up being impressed on each occasion.
Read Abimbola Kolor's full review
January 29, 2020
Jason Schorr | TrustRadius Reviewer
Score 8 out of 10
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We have used HelloSign in signing contracts remotely with clients across our sales department. HelloSign solves the problem of quickly having secured signed signatures with parties across the country from one another.
  • Secure Signatures
  • Security with making sure only the right person opens it
  • Pricing
HelloSign is well used for anyone who needs documents signed by clients. It can be used by almost any type of company or org. The cost does tend to prohibit many smaller companies from being able to use, in my opinion. We don't use daily, so probably better suited from someone who has an office needing this used many times each day.
Reliable product, but wish they had a lower cost option or per item for smaller companies.
Read Jason Schorr's full review
October 07, 2019
Lark Ismail | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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We use HelloSign as our main document signing tool in our business. Our primary use is for contracts with our clients or with independent contractors. We often work with clients out of state or out of the country and signing using traditional printed contracts would be very difficult. Even if a client is located near our office it is much more convenient for our records to use digital signatures. We are even able to use automation progress to automatically store copies for our records in the correct place every time. Our clients work in many different industries and aren't always comfortable with new technology. HelloSign is very intuitive and easy for our less technical clients to use.
  • Signatures on mobile phones or tablets
  • Integrations with Google drive and automation services
  • Ease of use to e-sign signatures quickly.
  • I don't think it makes sense to need an enterprise level plan for features like white labeling.
  • Although easy to use for signatures, I think the templates section has been so simplified it makes it harder to use the first few times.
  • I believe HelloSign has some information for industries that need extra protection, such as financial advisers, but it seems difficult to find now.
HelloSign is has a starting plan with a low monthly cost that is good for small businesses that sign contracts at least once a month. HelloSign has a great free plan for freelancers where you can get 3 free signatures a month. This is fantastic for those starting out and want to keep their costs down until their business grows and they can switch to the Pro plan for $13 a month (if paid annually).
I've never used HelloSign's customer service or support system so I can't review it fairly. However, I haven't had any problems or needed to contact support so that can be taken as a good sign. They don't seem to have live support, so if I needed support it looks like I'd need to leave a message and receive an email response at a later date.
Read Lark Ismail's full review
October 07, 2019
Joshua Long | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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HelloSign is used on all contracts as well as an alternative to signing tax documents to avoid the use of fax machines. The integration with Google Drive makes it that much easier to get things signed without having to export to a certain format.
  • The setup process is very quick for any document.
  • Being able to upload a scanned signature to use on documents is great.
  • Selecting which order to have a document signed is useful.
  • Being able to schedule reminders to have a document signed would be helpful.
I can't think of a scenario where HelloSign isn't an obvious solution over having to deal with physical signatures or the mailing of signed agreements back and forth. It really does everything you could hope for and saves so much time.
I've never had to contact HelloSign for support.
Read Joshua Long's full review
October 07, 2019
Ellen DiGiacomo | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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HelloSign is being used by HR, Finance, Facilities, and Technology. We use it within the organization to e-sign offer letters, personal action forms, etc. Externally we use it for contracts that require signing.
  • User Friendly
  • Good visual on flow of documents
  • Easy to set up
  • Right now it seems fine
For a quick and easy solution that is affordable; I think HelloSign works great. I wanted a solution that did not require a big commitment, was easy to implement, and had a reasonable monthly cost. I also was looking for something other than DocuSign which has such a large share of the market.
Works well.
Read Ellen DiGiacomo's full review
November 05, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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The Sales and Customer Success teams use HelloSign to circulate order forms for signature, security documents, ESAs, etc. The program provides us with a simple and effective way to distribute documents for signature in a timely manner. We are also able to integrate the product with our Salesforce environment so that signed order forms are stored and linked to the specific account - helping us easily locate these documents in the future.
  • Add custom lines for signature/text fields within an order form
  • Email notifications to signers and senders - with copy of the current document and what steps are left
  • Integration with Salesforce for saving order form/signed contracts
  • Clear and easy identifiers for signature lines
  • If there are multiple signers, the email notifications can become overkill
  • Not a great deal of flexibility in editing the document once it has been sent
  • Users find the reassigning confusing. I personally do not but some of my recipients have flagged this.
Great for sending order forms for signature, contracts for signature, etc. In my current role, I distribute documents for electronic signature quiet often so I cannot really think of a use case where it is not appropriate (when a form needs to be filled out or a signature is required). One of my favorite parts is the ability to upload a previously signed document and then add a new line for an additional signature. A lot of times my customers will send over a document in PDF form with their signature, yet we still need someone on our end to sign it. It is very easy to go into HelloSign and add a new signature line so that our internal team can electronically sign the document.
The team at HelloSign is incredibly responsive and willing to help troubleshoot any issue. Truthfully, we have not run into many technical issues or questions since the tool is fairly straightforward and easy to use. That said, we did experience an outage with the SFDC integration a few weeks ago and it was addresses with urgency. The process of working with the Support team was painless.
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February 11, 2020
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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HelloSign is used mostly across our client facing departments like sales and customer success. HelloSign allows us first and foremost to save paper and space. It helps us do business faster, provide transparency, and easily keep the right people in the loop on specific deals. HelloSign also allows us to protect ourselves, from a legal perspective.
  • Hellosign is relatively simple to create a document for signing
  • Hellosign documents are easy to navigate and sign
  • Hellosign could have more integrations
  • Would be great to have Salesforce integration where you could attach it to an opportunity/account
For any business-to-business sales where either party needs to protect themselves from a legal perspective, a cloud-based document signing software is a must. HelloSign makes doing business easy, protecting your company simple, and communicating across departments a breeze. Creating and sending documents is very straightforward and quick to do, using HelloSign.
I gave it this rating because we have not had much trouble with the software, at least from where I am sitting. Everything has always been straightforward and simple to accomplish with no major hiccups. It seems like if there are any issues, they are able to resolve them fairly quickly.
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November 19, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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We use HelloSign to easily manage confidentiality agreements as we prepare to launch new products. It is used across the whole organization. It provided the solution to our challenges around sending and editing documents that need to be extremely easy to create and extremely easy to capture signatures, so that we can then continue getting advice on our developing product.
  • The interface is beautiful.
  • It is highly intuitive both for creating signature fields and for the recipient, who needs to sign the document.
  • It is significantly cheaper than competitors.
  • It could always be even cheaper!
  • That's really the only thing. I don't have any real complaints about the product. It is a laser focused solution and I think it would lose some of its appeal if it added on other features.
It is a highly-focused solution. It is appropriate for capturing signatures on documents quickly. It does this extremely well, with a beautiful interface, at a lower price point than other competitors. Because it is so focused, this seems like an obvious question and I'm not sure how to answer it well.
This is not applicable to me because I never needed support. The product is highly intuitive.
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October 16, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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We use it in the Customer Success department. We are sending out all of our very important documents to our customers via HelloSign. I believe there are a couple of other departments using this tool such HR, Billing and Sales. We used to have DocuSign but it was replaced with HelloSign more than a year ago.
  • Integrates with our CRM
  • Notifications (sometimes a bit too many notifications)
  • Seamless signing process experience.
  • Being able to edit the document that was sent. Example: If we need to change the signee etc.
I would recommend HelloSign to any small to medium businesses. It is a great way to get your documents sent/signed while they are secured. Prepping the documents is pretty straight forward which will not require any training/implementation hours internally to start using. I believe the pricing is good compared to other tools in fact they have a free version.
Customer service means you have someone to help you when you need it while using their tools. and I think Hello sign does this well. We don't have any issues with the support on our end.
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October 08, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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We currently use HelloSign to send out documents for signature to employees and external contacts, as well as use the Chrome extension to sign documents sent to us via email. It is currently being used by some of our management team but is not used by the entire company. We have an account that supports 10 licenses (7 or 8 of which we are currently using).
  • Create document templates for completion and signature.
  • Storage on HelloSign with the ability to download as needed.
  • Chrome extension that allows documents to be signed directly from emails.
  • More flexibility in the template creation platform.
  • Better functioning Chrome extension (it occasionally stops working).
HelloSign is great on a small scale and works well for a handful of employees. I have never looked into higher-level subscriptions, but I'm not sure I would stick with HelloSign if I was going to spend more money. It works well for sending out documents we use regularly like our NDA template and new hire paperwork or for one-off documents.
I haven't actually had to reach out to support formally at this point. For the most part, HelloSign has functioned as we needed it to. In the event that I needed to contact support, I would hope that it is a simple and timely process to resolve any issues.
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September 23, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We use HelloSign to send out documents that need to be signed by staff members. Our HR department uses it for all staff. Prior to HelloSign, we would have staff physically sign documents that needed signatures. It was a very time-consuming process and resulted in delays in getting documents processed. Now, HelloSign allows for quick and easy signing.
  • Very easy to learn how to send out documents to sign.
  • Very easy for staff to sign the documents, rarely do we get questions on that.
  • There are different fields to choose from when setting up the document to be sent out such as text, date, and signature. So, it can also be used as a form to be filled out (not just signature).
  • When a document needs to be changed after it has been sent out, you are not able to go into the existing signing invitation to change the document (even if the document hasn't been signed yet) so as a result, you need to cancel that invite and create a new one.
  • It would be helpful if it would identify which documents have been downloaded after they have been signed.
  • After sending out a document to be signed, it would be helpful to be able to change the signing authorities. For example, if I, first of all, designate "Joe Smith" to sign a field, but later learn that "Jack Smith" was supposed to sign, it would be nice if I could just change that without having to cancel and resend.
For any organization that has staff that works virtually, it is great to not have to get a physical copy signed but it is also helpful for those that work in the same building as it saves on paper. I don't think there are situations that it wouldn't be appropriate to use HelloSign.
Generally, it serves all our needs when it comes to getting documents signed. There are some weaknesses in functionality (which noted previously) that could be improved on to make it easier to administer. It is also helpful that HelloSign sends out reminders to people when there are documents still out for signature.
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April 26, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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I use HelloSign in my solo-preneur business. I use it to easily, efficiently, and safely have on-boarding contracts signed by my clients.
  • Makes editing and sending contracts very simple.
  • Allows my clients to securely and easily sign the contract needed to work with me.
  • Makes signing up to work with me hassle free- which means more sales :)
  • HelloSign could use some more formatting or design features that the user can control to make his or her document a little prettier.
  • It could be slightly more user-friendly, as sometimes the boxes are hard to move around.
  • I would like to see a few more options for editing the contract right in HelloSign.
I would say that HelloSign is perfect for someone who is in any position where a legally binding contract is needed to be signed by both parties before work can begin. I would recommend it for smaller businesses- I do think that if you have a very large business, there would be better options that are more entwined with other software and systems instead of being such a standalone product.
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December 02, 2018
Yvette Montague | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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HelloSign is used to generate electronic NDAs and sales agreements that customers can review and sign online without having to download or print documents. It's used by the Sales organization for contracting.
  • It's really easy to create a contract or contract template. Simply upload your Word document and identify which areas each party should sign. The templates work great because you can modify and reuse standard contracts.
  • e-Signature is great. You can choose an e-signature or use your finger (or e-pen/stylus if your computer has one) to sign your signature. The signature can be saved and reused on future contracts.
  • The notifications are great. You get a notification once the other party has signed and everyone gets a notification with a copy of the contract once all required parties have signed the document. You don't have to worry about final distribution. It's great.
  • If you're low volume the free version of HelloSign allows you to send 3 documents per month.
  • I wish you could customize the sender address. I always send the HelloSign sender info in advance to prospects to whitelist before I send the contracts. I'm always worried that the emails will get caught in spam filters -- hasn't happened yet. It would be nice if I could set up some sort of email relay.
  • It would be nice to be able to set up folders to organize documents in HelloSign. My workaround is to store and organize the final signed documents elsewhere.
It's great for small businesses that don't require a sophisticated contract builder and want to get documents out fast for signature and back quickly. It's a stand-alone solution with the option to integrate with Salesforce if you purchase the highest-end custom solution.
Read Yvette Montague's full review
February 08, 2019
Adaeze Ojeifo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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HelloSign has presented my organization with a simpler, faster and cost-effective way to assign an official signature to documents. Convenience is a key part of using HelloSign as it can be used on the computer and there is on the go support via its mobile app.
  • HelloSign has a reliable notification system, which keeps me abreast of each action taken by all parties during the process of signing a document. This ensures I know when I am required to take action and put pressure on the necessary parties to take action on documents.
  • Data Security. HelloSign encrypts all data exchanged over the HelloSign platform, ensuring that sensitive data is safe from unauthorized third person access.
  • HelloSign integrates with a broad range of business tools used by organizations. In my own case, it integrates with Drive, which is the cloud storage platform used for securely saving files in my organization. Therefore, making it a simple process to backup signed documents in the cloud.
  • I would like to have customization control over the type of notifications I receive from HelloSign. I get too many notifications from this software vendor that I have sometimes missed important emails from them because I thought it was their usual marketing newsletters.
  • Obviously, HelloSign has been rejected by some of our clients as a legally binding way to sign documents. While this is a hurdle we encounter while using HelloSign, it is in no way the fault of HelloSign but rather a problem of accepting a newer way of doing things, which is a prevalent bottleneck in developing economies.
HelloSign is appropriate for all business processes that involves putting a signature on documents. It is, however, not legally binding in some developing countries where we have tried using HelloSign.
Read Adaeze Ojeifo's full review
July 30, 2018
Cameron Aubernon | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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I use HelloSign mainly to sign W-9 tax forms sent to me by clients via email. I don't own a printer. I don't have stamps or envelopes. I also don't want to go out of my way to obtain these items, save and print the document at a FedEx Office, fill out and sign the W-9, stuff it in an envelope, stamp it up, and then head over to the post office to send it back to my client. Why do all that when I can simply fill out the form online, save it as a PDF, upload it to HelloSign, slap on my signature and the date, save that version to my laptop, and then email the completed document to my client.
  • The absolute best part is being able to use a signature that you scanned with your phone, then upload to your account.
  • The second best is being able to resize your perfect signature, especially when the signature line is super-short.
  • And of course, if you don't have a lot of things to sign, the free pages per month is pretty good to have.
  • I would like to have more free pages per month to sign. Ten would be great. I don't use HelloSign a lot, so I can't justify paying for a monthly plan.
  • The date entry is a bit touchy; something should be done to make it less so.
  • Since I sign in with my Google account, the login page sometimes won't let me sign in with said account. Not sure what the bug is there, but it needs to be squashed.
HelloSign is well-suited for documents which can be mostly completed online, such as tax forms and voter registration, and you don't want to go to the trouble of printing them out and mailing them, especially if time is of the essence. All you need to do is save a signature to HelloSign, slap it on to the document, download it, and email it to the proper parties.
Read Cameron Aubernon's full review
July 23, 2018
Brandon Zell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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HelloSign is my go-to service for getting e-signatures on project contracts. As a freelancer, I need a e-signing solution that's easy for me to set up (uploading PDF contracts/proposals and designating the signature and date area), keeps me informed (lets me know when the document has been viewed, and then again once it's signed), and is easy for my clients to use (they're emailed a link which they can click on desktop or mobile to sign).
  • HelloSign's online dashboard for managing contracts is nicely designed. As a designer myself, I greatly appreciate services that have a great interface and are easy to use.
  • HelloSign's email notifications are perfect. As long as the document has been delivered to my client but hasn't been signed, I'll receive a daily email letting me know the document was sent out and is still waiting to be signed.
  • HelloSign adds a "Audit Trail" page to the final signed PDF. On it they list the dates and times when the document was sent, viewed, and signed (including the IP for each person performing the actions). Love this feature.
  • I've yet to run into an issue with HelloSign or find anything that's in need of improvement. For my basic e-signing needs, HelloSign is perfect.
If you need a signature from someone geographically distant from you, HelloSign is an excellent choice for getting that e-signature.
Read Brandon Zell's full review
December 21, 2018
Prikshit Sood | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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This software has proven to be the most convenient tool for making e-signatures easily. We are now able to make signatures through our mobile phones which means we don’t need to be present in the office all the time.
  • Makes digital signatures easily.
  • Provides document notifications.
  • Tracks, sends and receives signatures easily.
  • The trial version is limited to just 3 users at a time.
  • Sometimes emails sent with documents attached end up in the spam folder.
  • The stray clicks on the mouse end with incorrect placements of signatures in the document.
It is best suited for making digital signatures on multiple documents at a single time. Less appropriate when stray mouse clicks are made due to which signatures show up in incorrect places on a document.
Read Prikshit Sood's full review
April 25, 2018
Sarah Nelson | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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We use HelloSign within every facet of our company. Our sales floor uses HelloSign to send agreements to new customers and our customer service department uses HelloSign to retrieve contact information and send contracts upon request to existing customers. HelloSign makes it easy for us to receive signed agreements from new customers without needing to have them mailed.
  • The best part of HelloSign is that it integrates with our CRM. We are able to have the system auto-populate fields in the contract, based on what is written in their file.
  • HelloSign is particularly easy to use compared to other document signing services. Clients rarely have a hard time figuring out how to sign the agreement. And they also have the option to type in their name, rather than try a signature.
  • I like the ability to store different contract templates. It makes it extremely easy for us to send contracts for different services without needing to re-write on the spot.
  • When you first sign in to HelloSign, it automatically has you on a view of *only* the agreements that *you* sent. It can get frustrating since most of the time, I need to view contracts sent by other people. Not just myself. I think it would be smarter to start on the *all* section, rather than the person section. Considering your personal contracts will appear in search as well. But, obviously, this is an extremely nitpicky complaint.
  • There have been a few times when the integration has gone down. I would say that within the last year of using HelloSign, our integration with our CRM has crashed three times. Which may not seem like a lot. But it pretty much puts our sales floor offline.
  • When we first signed up for HelloSign, the contracts would import a copy directly into their file in our CRM. Unfortunately, due to safety precautions, this benefit has gone away. I would hope that maybe someday this could return because it was extremely helpful.
HelloSign is perfect for any agency that conducts business via telephone or email. In today's marketplace, not many B2B services are conducted face-to-face. HelloSign makes it easy to lock in agreements with new customers without needing to teach them how to use a computer. I would definitely recommend using HelloSign for your document signing purposes.
Read Sarah Nelson's full review
August 07, 2018
Lisbeth Tanz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am a one-person shop, so I guess you could say it's used across my whole organization! I love HelloSign because it makes signing contracts much easier. Before I found HelloSign, I'd have to ask clients to fax back contracts or send them via snail mail. HelloSign takes all the extra effort, time, and cost out of contracts!
  • Allows for a signing hierarchy--namely, I can decide who signs first, second, etc.
  • Allows labels to be added to text boxes to capture additional information such as business name, address, and phone number.
  • Keeps me updated as to my document's status. I know when a client looks at it and when a signing task is completed. Peace of mind!
  • Although I'm not using it currently, I like that I can create templates. That will be my next step with HelloSign.
  • It would be great if the editor could include lines to help with the placement of signing boxes, etc.
  • Allow for more than 3 free documents.
  • Provide a tier between free and $15 per month.
HelloSign is terrific for instances where others need to approve documents or (as in my case) sign contracts. The process is so simple to implement, the software is easy to use, and updates from HelloSign let you know where everyone stands. I have many clients comment on how much they liked the ease of use as well as their interest in using it for their own businesses.
Read Lisbeth Tanz's full review
November 19, 2018
Casey Armstrong | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use HelloSign all the time, whether I need to sign something or a group of people need to. It's the easiest of the esig tools to use and allows me to share or have others sign in seconds. My favorite part about it is that it does its job, it's not glitchy, and saves me time.
  • Easy to use
  • Saves me time
  • Gets the job done
  • Can't really think of anything
If you need to sign something quickly or get a group to painlessly sign something (like a contract you've been working on for months!), just use HelloSign. Very easy to get things prepared for others to execute in a few clicks too a.k.a. making it easy on everybody else, which so many people don't think about.
Read Casey Armstrong's full review
July 19, 2018
Danielle Uhl | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use HelloSign for my client contracts and releases for my photography business. It makes it so easy for my clients and I to read and legally e-sign the agreement, and makes my processes so much more efficient. Worth every penny!
  • Easy to use software
  • Upload and prepare documents for signing, dating, initials, etc.
  • I LOVE that HelloSign automatically directs the process flow of who needs to sign, flows to the next person, and sends the signed contract via email immediately after it is complete.
  • I wish I could create email templates since I send the same info in the message when sending the contract
I love HelloSign for my contracts, agreements, and releases in my photography business. Makes it so simple for me and my clients to go through this process!
Read Danielle Uhl's full review

What is HelloSign?

HelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.
Categories:  Electronic Signature

HelloSign Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials$20 ($180)per month (per year)
Business$50 ($480)per month (per year)

HelloSign Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No