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Help.com
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Help.com
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    About Help.com

    Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. 

    This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand. 

    Categories:  Live Chat

    Help.com Features

    Has featureAdvanced Reporting
    Has featureIntegrations
    Has featureSkill-based Routing - We make it simple for administrators to create advanced routing flows based on team, priority level, proficiency, and availability. This ensures your customers are routed to the agents who can help them the most.
    Has featurePredictive Text - See what customers are typing before they hit send so you can get a jump on responding and make your team more efficient.
    Has featureProactive Chat
    Has featureKeyboard Shortcuts
    Has featureCustomer Context - View all of the information about your relationship with each specific customer from the chat interface, making personalized service easy and fast at any scale.
    Has featurePredefined Replies
    Has featureCustom Surveys
    Has featureMultiple Brand Support - Have multiple websites or brands? No problem. Help.com Chat supports multiple brands with the ability to have different chat plugins with their own settings, look and feel, as well as reporting by department and source.
    Has featureFully Customizable
    Has featureAnonymous Chat

    Help.com Screenshots

    Help.com Integrations

    Help.com Competitors

    LiveEngage, Zopim, Live Chat Inc.

    Pricing

    Has featureFree Trial Available?Yes
    Does not have featureFree or Freemium Version Available?No
    Does not have featurePremium Consulting/Integration Services Available?No
    Entry-level set up fee?No
    EditionPricing DetailsTerms
    Help.com Chat$80 per monthper simultaneous active user

    Help.com Chat comes with unlimited logins and scales with your business.

    Help.com Support Options

     Free VersionPaid Version
    Phone
    Live Chat
    Email
    FAQ/Knowledgebase
    Social Media
    Video Tutorials / Webinar

    Help.com Technical Details

    Deployment Types:SaaS
    Operating Systems: Unspecified
    Mobile Application:No
    Supported Countries:All countries
    Supported Languages: All languages