Help.com

Score10 out of 10

2 Reviews and Ratings

What is Help.com?

Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience.

This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand.

Categories & Use Cases

Live Chat

Media

1 / 3

Screenshot of Agent Interface

Brittany Schwarz View profile

Client Success Manager in Sales at Total Server Solutions (51-200 employees employees)

Pros

User interface is clean and easy to navigate
Helpful support
Accurately captures information from the person you are chatting with

Cons

Download chat transcripts easier
More pre-set responses
Canned responses

Return on Investment

Positive with inbound sales prospects
Positive with current client sales
Positive with customer support SLA

Other Software Used

Freshdesk, Slack, Skype

LivePerson Conversational Cloud