Help.com Reviews

2 Ratings
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Score 10.0 out of 100

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Brittany Schwarz | TrustRadius Reviewer
March 12, 2020

Best online chat platform!!

Score 10 out of 10
Vetted Review
Verified User
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Help.com allows us to be available to clients and potential clients conveniently and quickly. People can chat instead of emailing back and forth or calling. It's quick and easy for employees too. You can also view past conversations to assist when needed. Help.com is a necessary part of our day.
  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
Read Brittany Schwarz's full review

About Help.com

Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. 

This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand. 

Categories:  Live Chat

Help.com Features

Has featureAdvanced Reporting
Has featureIntegrations
Has featureSkill-based Routing - We make it simple for administrators to create advanced routing flows based on team, priority level, proficiency, and availability. This ensures your customers are routed to the agents who can help them the most.
Has featurePredictive Text - See what customers are typing before they hit send so you can get a jump on responding and make your team more efficient.
Has featureProactive Chat
Has featureKeyboard Shortcuts
Has featureCustomer Context - View all of the information about your relationship with each specific customer from the chat interface, making personalized service easy and fast at any scale.
Has featurePredefined Replies
Has featureCustom Surveys
Has featureMultiple Brand Support - Have multiple websites or brands? No problem. Help.com Chat supports multiple brands with the ability to have different chat plugins with their own settings, look and feel, as well as reporting by department and source.
Has featureFully Customizable
Has featureAnonymous Chat

Help.com Screenshots

Help.com Integrations

Help.com Competitors

LivePerson LiveEngage, Zopim, Live Chat Inc.

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Help.com Chat$80 per monthper simultaneous active user

Help.com Chat comes with unlimited logins and scales with your business.

Help.com Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Help.com Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All countries
Supported Languages: All languages