Help.com

Help.com Reviews

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Brittany Schwarz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Help.com allows us to be available to clients and potential clients conveniently and quickly. People can chat instead of emailing back and forth or calling. It's quick and easy for employees too. You can also view past conversations to assist when needed. Help.com is a necessary part of our day.
  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.

Help.com Scorecard Summary

What is Help.com?

Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. 

This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand. 

Help.com Features

  • Supported: Advanced Reporting
  • Supported: Integrations
  • Supported: Skill-based Routing - We make it simple for administrators to create advanced routing flows based on team, priority level, proficiency, and availability. This ensures your customers are routed to the agents who can help them the most.
  • Supported: Predictive Text - See what customers are typing before they hit send so you can get a jump on responding and make your team more efficient.
  • Supported: Proactive Chat
  • Supported: Keyboard Shortcuts
  • Supported: Customer Context - View all of the information about your relationship with each specific customer from the chat interface, making personalized service easy and fast at any scale.
  • Supported: Predefined Replies
  • Supported: Custom Surveys
  • Supported: Multiple Brand Support - Have multiple websites or brands? No problem. Help.com Chat supports multiple brands with the ability to have different chat plugins with their own settings, look and feel, as well as reporting by department and source.
  • Supported: Fully Customizable
  • Supported: Anonymous Chat

Help.com Screenshots

Agent InterfaceReporting DashboardReal-Time Monitoring

Help.com Integrations

Help.com Competitors

Help.com Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Help.com Chat$80 per monthper simultaneous active user

Help.com Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll countries
Supported LanguagesAll languages