Help Scout

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Help Scout Scorecard Summary

Feature Scorecard Summary

Incident and problem management (4)
89%
8.9
Organize and prioritize service tickets (16)
69%
6.9
Subscription-based notifications (10)
94%
9.4
Ticket creation and submission (15)
100%
10.0
Ticket response (16)
95%
9.5
Self Help Community (2)
85%
8.5
External knowledge base (15)
90%
9.0
Internal knowledge base (14)
80%
8.0
Multi-Channel Help (2)
80%
8.0
Email support (16)
94%
9.4
Help Desk CRM integration (10)
65%
6.5

What is Help Scout?

Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are included as well. The Docs Knowledge Base includes up to five customizable knowledge base sites that integrate with an organization’s help desk, and are designed to run smoothly on any device, and help their customers help themselves.

Help Scout Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Subscription-based notifications
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts

Self Help Community Features

  • Supported: External knowledge base
  • Supported: Internal knowledge base

Multi-Channel Help Features

  • Supported: Email support
  • Supported: Help Desk CRM integration

Additional Features

  • Supported: iPhone app
  • Supported: Embeddable Contact Form
  • Supported: Customer Satisfaction Ratings
  • Supported: Reporting
  • Supported: API Access
  • Supported: 40+ integrations

Help Scout Screenshots

Build better relationships with your customers, and work together better as a teamTools designed specifically for team collaboration on customer supportDocs Knowledge Base provides self-service that sets your customers up for successThe conversation report can change the conversation with your customers from problems to praise by pinpointing what they write in about and when.Productivity Reports track your team's customer-helping velocity and identify sticking points to push through with even greater momentum.Happiness Reports are the closest you can get to your customer's true feelings without hiring a telepath.Help Scout iPhone app puts a powerful Help Desk in your pocket

Help Scout Integrations

Help Scout Competitors

Help Scout Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Standard$20per user/per month
Plus$35per user/per month
CompanyContact sales team

Help Scout Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS
Supported LanguagesEnglish

Frequently Asked Questions

What is Help Scout's best feature?

Reviewers rate Ticket creation and submission highest, with a score of 10.

Who uses Help Scout?

The most common users of Help Scout are from Small Businesses and the Computer Software industry.