Great for support could have been better for customer success
Rating: 10 out of 10
April 02, 2025
Vetted Review
Verified User
4 years of experience
We use it for support and customer success.
Starting at $20 per user/per month
View Pricing Overview
What is Help Scout?
Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution…
Learn from top reviewers
Great for support could have been better for customer success
Rating: 10 out of 10
April 2, 2025We use it for support and customer success.
Verified user
Representative
4 years of experienceGreat Product!
Rating: 7 out of 10
November 4, 2024It was a easier way to keep communication with our members separate from our emails received from coworkers within our organization. Help Scout was also very easy to navigate ...
Verified user
Employee
2 years of experienceHelpScout - the helping hand small businesses need to support their customers.
Rating: 10 out of 10
December 28, 2023We use Help Scout for our main source of customer support. From emails, to team collaboration, to chat - Help Scout powers it all. We have multiple email addresses that custom...
Shane Siever
Director - Marketing
Director of Product Marketing
Real Milk Paint Co.
2 years of experienceYour One-Stop Solution for Help Desk Management
Rating: 10 out of 10
November 29, 2021Help Scout is our main system for member support, contact forms, applications and just about every other email communication with our company. It helps us keep everything in o...
Help Scout Solving Problems for Growing Organization
Rating: 9 out of 10
July 30, 2019Help Scout is used to facilitate communication between external customers and our internal workforce. Help Scout allows our organization to remain transparent, organized, and ...
Amanda Elias
Representative - Customer Service
Customer Experience Advocate
Opendoor
1 year of experience
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Pricing
Standard
$20
Cloud
per user/per month
Plus
$35
Cloud
per user/per month
Company
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.helpscout.net/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Census + Help Scout Demo
YouTube
Help Scout Releases iPhone App - Get Our Demo
YouTube
Quriobot & Help Scout integration
YouTube
Recreating Help Scout's Demo Webinar Promotion - Chameleon Recipe
YouTube
Shopify Integration with Zendesk, Freshdesk, Help Scout or Re:amaze: Animated Overview
YouTube
Help Scout Help Desk Demo
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Help Scout?
Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are included as well. The Docs Knowledge Base includes up to five customizable knowledge base sites that integrate with an organization’s help desk, and are designed to run smoothly on any device, and help their customers help themselves.
Help Scout Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
Multi-Channel Help Features
- Supported: Email support
- Supported: Help Desk CRM integration
Additional Features
- Supported: iPhone app
- Supported: Embeddable Contact Form
- Supported: Customer Satisfaction Ratings
- Supported: Reporting
- Supported: API Access
- Supported: 40+ integrations
Help Scout Screenshots
Help Scout Integrations
Help Scout Competitors
Help Scout Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
| Supported Languages | English |
Frequently Asked Questions
TeamSupport and Helpjuice are common alternatives for Help Scout.
Reviewers rate Ticket response highest, with a score of 9.2.
The most common users of Help Scout are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(57)Reviews
(1-5 of 20)Great Product!
Rating: 7 out of 10
November 04, 2024
Vetted Review
Verified User
2 years of experience
It was a easier way to keep communication with our members separate from our emails received from coworkers within our organization. Help Scout was also very easy to navigate and to itemize different emails into different folders to keep emails organized which makes for a more productive work day. Help Scout helped with our business, by, as stated above, keeping our members/clients emails separate from those received through our organization.
HelpScout - the helping hand small businesses need to support their customers.
Rating: 10 out of 10
December 28, 2023
SS
Vetted Review
Verified User
2 years of experience
We use Help Scout for our main source of customer support. From emails, to team collaboration, to chat - Help Scout powers it all. We have multiple email addresses that customers could contact us through. It got confusing by having multiple inboxes that needed to be checked. There was no way for team members to collaborate on complicated support scenarios. Help Scout helped us organize and collaborate on support tickets. We also use Help Scout as a live chat feature to help reduce phone calls yet still support our customers right where they are.
Your One-Stop Solution for Help Desk Management
Rating: 10 out of 10
November 29, 2021
PR
Vetted Review
Verified User
3 years of experience
Help Scout is our main system for member support, contact forms, applications and just about every other email communication with our company. It helps us keep everything in one place so that all of our team members can be on top of what is happening with each interaction.
Help Scout Solving Problems for Growing Organization
Rating: 9 out of 10
July 30, 2019
AE
Vetted Review
Verified User
1 year of experience
Help Scout is used to facilitate communication between external customers and our internal workforce. Help Scout allows our organization to remain transparent, organized, and responsive. Our customer service teams and other customer-facing employees use this software to meet the needs of our clients, but also to remain accountable amongst our peers.