TrustRadius
https://media.trustradius.com/product-logos/UH/U2/JEHKR1I2T90Z.JPEGThe best live chat software I have ever usedWe use HelpCrunch to provide customer support and generate leads. We are a small organization and the software is used by everyone. One of the biggest challenges in the B2C segment is to provide quick support and best customer experience to our customers. Helpcrunch is the software which does exactly that - helps us set up automation, deliver emails directly from the app and make our customers happy.,Fastest time to market - set up the application fast and easy. The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity. Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.,More languages will be helpful. It will be great to have Facebook, Twitter and Instagram integration.,10,Faster resolutions. Better customer experience. Affordable application.,LiveAgent, Zoho Assist and LogMeIn Pro,Less than 10,000,Both,Slack, WordPress, Google Analytics,10,NoI am impressed with HelpCrunchHelpCrunch helps our business communicate more effectively with visitors to our website. We have used various live chat solutions in the past, however, the key feature of HelpCrunch is it allows us to set up targetted messages to our users. For example, when someone visits our pricing page we can provide them with a discount code. While at the same time if someone visits our FAQ's page we can target them with a more specific message. While HelpCrunch isn't the first to offer targetted chat, they are certainly one of the more cost-effective and slick companies that I have come across. Would highly recommend.,Targetted Messages You can use on multiple websites Simple to use dashboard and onboarding instructions,Not found any so far,10,Only been using it for a few weeks so I can't give an exact amount relating to ROI, however, I have noticed a 20% increase in interactions with website visitors,,Less than 10,000,Both,Slack, Evernote, DropboxNice ChatOur customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software to acquire and convert leads on our website, and an in-app messenger to talk to users and customers.,Affordable pricing Great customer support Useful features,Knowledge base Chat bot More advanced helpdesk,10,Increased customer satisfaction Increased number of leads Decreased customer support costs,Intercom,Less than 10,000,B2B,Intercom, Zendesk, Olark, LiveAgent
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HelpCrunch
4 Ratings
Score 9.7 out of 101
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HelpCrunch Reviews

HelpCrunch
4 Ratings
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Score 9.7 out of 101

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Reviews (1-3 of 3)

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Shahid Khan profile photo
July 15, 2019

The best live chat software I have ever used

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use HelpCrunch to provide customer support and generate leads. We are a small organization and the software is used by everyone. One of the biggest challenges in the B2C segment is to provide quick support and best customer experience to our customers. Helpcrunch is the software which does exactly that - helps us set up automation, deliver emails directly from the app and make our customers happy.
  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
  • More languages will be helpful.
  • It will be great to have Facebook, Twitter and Instagram integration.
HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment.
Read Shahid Khan's full review
Alan Smith profile photo
February 18, 2019

I am impressed with HelpCrunch

Score 10 out of 10
Vetted Review
Verified User
Review Source
HelpCrunch helps our business communicate more effectively with visitors to our website. We have used various live chat solutions in the past, however, the key feature of HelpCrunch is it allows us to set up targetted messages to our users. For example, when someone visits our pricing page we can provide them with a discount code. While at the same time if someone visits our FAQ's page we can target them with a more specific message. While HelpCrunch isn't the first to offer targetted chat, they are certainly one of the more cost-effective and slick companies that I have come across. Would highly recommend.
  • Targetted Messages
  • You can use on multiple websites
  • Simple to use dashboard and onboarding instructions
  • Not found any so far
I use HelpCruch to target potential new customers. I can specifically set targetted messages to anyone that lands on a certain webpage which I think is ideal to provide a more personable live chat experience.
Read Alan Smith's full review
No photo available
October 30, 2018

Nice Chat

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software to acquire and convert leads on our website, and an in-app messenger to talk to users and customers.
  • Affordable pricing
  • Great customer support
  • Useful features
  • Knowledge base
  • Chat bot
  • More advanced helpdesk
It's a great solution for SaaS and e-commerce businesses looking to improve their communication with visitors and customers.
Read this authenticated review

About HelpCrunch

All-in-one software for better customer communication

HelpCrunch toolset includes:
  • Live chat
  • Email marketing automation
  • Simple Helpdesk
It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses.
Acquire, convert more leads, and support your customers better.
Categories:  Email Marketing,  Help Desk,  Live Chat

HelpCrunch Features

Has featureLive chat 2.0
Has featureEmail marketing automation
Has featureTicketing & Helpdesk
Has featureIn-app messages
Has featurePre-chat and offline forms
Has featureMulti-channel messaging (chat/emails)
Has featureAdvanced chat widget customization
Has featureFree personal onboarding assistant

HelpCrunch Screenshots

HelpCrunch Integrations

HelpCrunch Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Basic - Live chat$12per month
Premium - Live chat$21per month
Basic - Live chat+Emails$25per month
Premium - Live chat+Emails$43per month

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

HelpCrunch Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Free Personal onboarding assistant

HelpCrunch Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Available worldwide
Supported Languages: English