TrustRadius
https://media.trustradius.com/product-logos/UH/U2/JEHKR1I2T90Z.JPEGI am impressed with HelpCrunchHelpCrunch helps our business communicate more effectively with visitors to our website. We have used various live chat solutions in the past, however, the key feature of HelpCrunch is it allows us to set up targetted messages to our users. For example, when someone visits our pricing page we can provide them with a discount code. While at the same time if someone visits our FAQ's page we can target them with a more specific message. While HelpCrunch isn't the first to offer targetted chat, they are certainly one of the more cost-effective and slick companies that I have come across. Would highly recommend.,Targetted Messages You can use on multiple websites Simple to use dashboard and onboarding instructions,Not found any so far,10,Only been using it for a few weeks so I can't give an exact amount relating to ROI, however, I have noticed a 20% increase in interactions with website visitors,,Less than 10,000,Both,Slack, Evernote, DropboxNice ChatOur customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software to acquire and convert leads on our website, and an in-app messenger to talk to users and customers.,Affordable pricing Great customer support Useful features,Knowledge base Chat bot More advanced helpdesk,10,Increased customer satisfaction Increased number of leads Decreased customer support costs,Intercom,Less than 10,000,B2B,Intercom, Zendesk, Olark, LiveAgent
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HelpCrunch
2 Ratings
Score 10.0 out of 101
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HelpCrunch Reviews

HelpCrunch
2 Ratings
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Score 10.0 out of 101
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Alan Smith profile photo
February 18, 2019

User Review: "I am impressed with HelpCrunch"

Score 10 out of 10
Vetted Review
Verified User
Review Source
HelpCrunch helps our business communicate more effectively with visitors to our website. We have used various live chat solutions in the past, however, the key feature of HelpCrunch is it allows us to set up targetted messages to our users. For example, when someone visits our pricing page we can provide them with a discount code. While at the same time if someone visits our FAQ's page we can target them with a more specific message. While HelpCrunch isn't the first to offer targetted chat, they are certainly one of the more cost-effective and slick companies that I have come across. Would highly recommend.
  • Targetted Messages
  • You can use on multiple websites
  • Simple to use dashboard and onboarding instructions
  • Not found any so far
I use HelpCruch to target potential new customers. I can specifically set targetted messages to anyone that lands on a certain webpage which I think is ideal to provide a more personable live chat experience.
Read Alan Smith's full review
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October 30, 2018

HelpCrunch Review: "Nice Chat"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software to acquire and convert leads on our website, and an in-app messenger to talk to users and customers.
  • Affordable pricing
  • Great customer support
  • Useful features
  • Knowledge base
  • Chat bot
  • More advanced helpdesk
It's a great solution for SaaS and e-commerce businesses looking to improve their communication with visitors and customers.
Read this authenticated review

HelpCrunch Scorecard Summary

About HelpCrunch

All-in-one software for better customer communication

HelpCrunch toolset includes:
  • Live chat
  • Email marketing automation
  • Simple Helpdesk
It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses.
Acquire, convert more leads, and support your customers better.
Categories:  Email Marketing,  Help Desk,  Live Chat

HelpCrunch Features

Has featureLive chat 2.0
Has featureEmail marketing automation
Has featureTicketing & Helpdesk
Has featureIn-app messages
Has featurePre-chat and offline forms
Has featureMulti-channel messaging (chat/emails)
Has featureAdvanced chat widget customization
Has featureFree personal onboarding assistant

HelpCrunch Screenshots

HelpCrunch Integrations

HelpCrunch Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Basic - Live chat$12per month
Premium - Live chat$21per month
Basic - Live chat+Emails$25per month
Premium - Live chat+Emails$43per month

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

HelpCrunch Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Free Personal onboarding assistant

HelpCrunch Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Available worldwide
Supported Languages: English