HelpCrunch Reviews

6 Ratings
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Score 8.1 out of 100

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Reviews (1-4 of 4)

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June 03, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We have many business units that have dedicated product centric sites for various client types. We deployed HelpCrunch initially in-house to evaluate different use cases that it could potentially serve. Then it was rolled out in prod, live on a couple of client facing sites where it helped solve a bunch of business challenges we couldn't fix using some other platforms. The need for our customers to be supported across different time zones is the most important problem that we solved using this solution.
  • Easy distribution of live chats across multiple agent types.
  • Effective time of day treatment.
  • Multi lingual support.
  • It needs additional training resources.
  • End user support is not the greatest.
Pros:
- It is very easy to deploy out of the box.
- Has good integration with most large scale platform and Operating Systems.
Cons:
- Because it is SaaS based, the used cases are very specific.
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July 15, 2019
Shahid Khan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use HelpCrunch to provide customer support and generate leads. We are a small organization and the software is used by everyone. One of the biggest challenges in the B2C segment is to provide quick support and best customer experience to our customers. Helpcrunch is the software which does exactly that - helps us set up automation, deliver emails directly from the app and make our customers happy.
  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
  • More languages will be helpful.
  • It will be great to have Facebook, Twitter and Instagram integration.
HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment.
Always available, very knowledgeable, faster resolution.
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February 18, 2019
Alan Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
HelpCrunch helps our business communicate more effectively with visitors to our website. We have used various live chat solutions in the past, however, the key feature of HelpCrunch is it allows us to set up targetted messages to our users. For example, when someone visits our pricing page we can provide them with a discount code. While at the same time if someone visits our FAQ's page we can target them with a more specific message. While HelpCrunch isn't the first to offer targetted chat, they are certainly one of the more cost-effective and slick companies that I have come across. Would highly recommend.
  • Targetted Messages
  • You can use on multiple websites
  • Simple to use dashboard and onboarding instructions
  • Not found any so far
I use HelpCruch to target potential new customers. I can specifically set targetted messages to anyone that lands on a certain webpage which I think is ideal to provide a more personable live chat experience.
Read Alan Smith's full review
October 30, 2018
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software to acquire and convert leads on our website, and an in-app messenger to talk to users and customers.
  • Affordable pricing
  • Great customer support
  • Useful features
  • Knowledge base
  • Chat bot
  • More advanced helpdesk
It's a great solution for SaaS and e-commerce businesses looking to improve their communication with visitors and customers.
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What is HelpCrunch?

All-in-one software for better customer communication

HelpCrunch toolset includes:
  • Live chat
  • Email marketing automation
  • Simple Helpdesk
It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses.
Acquire, convert more leads, and support your customers better.
Categories:  Email Marketing,  Help Desk,  Live Chat

HelpCrunch Features

Has featureLive chat 2.0
Has featureEmail marketing automation
Has featureTicketing & Helpdesk
Has featureIn-app messages
Has featurePre-chat and offline forms
Has featureMulti-channel messaging (chat/emails)
Has featureAdvanced chat widget customization
Has featureFree personal onboarding assistant

HelpCrunch Screenshots

HelpCrunch Integrations

Slack, WordPress, Magento Commerce, part of Adobe Commerce Cloud

HelpCrunch Competitors

HelpCrunch Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Basic - Live chat$12.00per month
Premium - Live chat$21.00per month
Basic - Live chat+Emails$25.00per month
Premium - Live chat+Emails$43.00per month

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

HelpCrunch Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Free Personal onboarding assistant

HelpCrunch Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Available worldwide
Supported Languages: English