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Score 8.3 out of 100


Recent Reviews

Nice Chat

10 out of 10
October 30, 2018
Our customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software …
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Basic - Live chat


per month

Premium - Live chat


per month

Basic - Live chat+Emails


per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is HelpCrunch?

All-in-one software for better customer communication

HelpCrunch toolset includes:
  • Live chat
  • Email marketing automation
  • Simple Helpdesk
It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses.
Acquire, convert more leads, and support your customers better.

HelpCrunch Features

  • Supported: Live chat 2.0
  • Supported: Email marketing automation
  • Supported: Ticketing & Helpdesk
  • Supported: In-app messages
  • Supported: Pre-chat and offline forms
  • Supported: Multi-channel messaging (chat/emails)
  • Supported: Advanced chat widget customization
  • Supported: Free personal onboarding assistant

HelpCrunch Screenshots

Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message

HelpCrunch Integrations

HelpCrunch Competitors

HelpCrunch Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable worldwide
Supported LanguagesEnglish


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Reviews and Ratings




(1-4 of 4)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
I like to call HelpCrunch as the best live chat software ever used since it provides all the features with the best price. It keeps the agent motivated and help achieve better customer experience leading to higher sales. The other products will usually miss one or the other. The one which has features is expensive and the one which is not so expensive does not fit the bill.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We used Small Chat in the past. This is a really light-weight live chat solution which didn't have all the features that HelpCrunch has. So it's possibly not a fair example.

I also looked at the market leader - Intercom - who certainly provide a similar service however the price was much more expensive.