Name: HelpCrunch
Price: 12 USD
Rating: 8.3 (8 reviews)
Author: HelpCrunch

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Product Lifecycle Management (PLM)

Text Editors

Development

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Meeting Management

PDF Editors

Payment Facilitation

Supply Chain Management

Visitor Management

Enterprise

Accounting

Blockchain Payments

Crypto Asset Management

Hedge Fund

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Archiving

Cloud Storage

Composable Infrastructure

Custom Software Development Services

Data Masking

Database Performance Monitoring

Email Encryption

Endpoint Security

Firewall

Fraud Detection

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

NoSQL Databases

Software Composition Analysis (SCA)

Storage Management

Value-Added Resellers (VARs)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Creative Collaboration

Domain Registration Services

Email Marketing

Marketing Automation

Native Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Cloud Infrastructure Entitlement Management

File Integrity Monitoring

Security

3D Modeling

Membership Management

Real Estate

Simulation

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Fin by Intercom

Intercom

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LiveChat

Gist

Freshdesk

Zendesk Chat

Zendesk

Genesys DX (discontinued)

Discontinued Products

Help Scout

Zoho SalesIQ

Zoho

Smartsupp

Olark

SnapEngage

LiveAgent

Zendesk Suite

Slack

WordPress

### Live Chat Features
Users generally appreciate HelpCrunch's live chat features for enhancing customer interaction and support capabilities. The consensus among reviewers is that the live chat functionality is user-friendly, providing a convenient platform for real-time communication with customers. Many users highlight the ease of customization of the chat widget to align with their website's design, creating a cohesive and professional look. While some users express a desire for additional features like a chatbot or multi-language support, overall, HelpCrunch's live chat features are seen as a valuable tool for engaging with customers effectively.

### Customer Support Tools
User feedback on HelpCrunch's customer support tools is generally positive and highlights the platform's efficient and effective support features. Customers appreciate the user-friendly admin panel, competitive pricing, and the helpful support provided by the team. The ability to manage all support tickets from a shared email box and access reports and analytics easily are also noted as valuable aspects of HelpCrunch's customer support tools. While some users have mentioned minor issues such as slow software and the absence of certain integrations, overall, HelpCrunch's customer support tools are seen as a reliable and beneficial asset for businesses seeking to enhance their support capabilities.

### Customer Engagement
Users across various reviews consistently highlight HelpCrunch's customer engagement capabilities as a standout feature. They appreciate the ease with which they can connect with and engage customers through live chat, popups, auto messaging, and proactive chat. The ability to customize engagement messages and tailor interactions to suit their needs has been particularly well-received. Additionally, users value the responsiveness and support provided by HelpCrunch's team, enhancing the overall customer engagement experience.

### Email Marketing Integration
User feedback regarding HelpCrunch's email marketing integration is generally positive, with many users appreciating the platform's ability to streamline email campaigns and enhance customer communication. The feature that allows for sending verified emails from users' own domains is eagerly awaited by some, showcasing a desire for further customization and branding options. While there are some minor concerns raised about specific functionalities like controlling multiple accounts with different knowledge bases using the same email, overall, users find HelpCrunch's email marketing integration to be a valuable tool for their marketing and communication strategies.

### Marketing Automation
Users consistently highlight HelpCrunch's marketing automation as a standout feature, praising its ability to streamline email campaigns, automate messaging, and target specific user segments effectively. The platform's marketing automation tools are commended for their user-friendly interface and comprehensive functionality, allowing businesses to enhance their marketing strategies with ease. While some users express a desire for additional integrations and chat widget marketing options, HelpCrunch's continuous feature updates and responsive support team instill confidence in the platform's ongoing development and improvement in marketing automation capabilities.

### Sales Enablement
Users consistently highlight HelpCrunch's sales enablement features as a key strength, emphasizing its effectiveness in acquiring new leads and supporting sales teams. The platform's ability to streamline communication processes and enhance customer engagement is widely appreciated by reviewers. Additionally, HelpCrunch's sales enablement tools are commended for their user-friendly interface and comprehensive functionality, enabling businesses to optimize their sales strategies and drive revenue growth.

### Real-Time Communication
Users generally praise HelpCrunch's real-time communication capabilities, highlighting its effectiveness in engaging with customers and providing prompt support. The ability to interact with customers in real time, whether through live chat, automated messages, or email communication, is seen as a valuable feature by many users. The platform's integration of various communication channels into one place simplifies the process of resolving issues and gathering feedback from customers. While some users express a desire for additional features like chatbots or real-time visitor details, overall, HelpCrunch's real-time communication functionality is well-received for its convenience and efficiency in enhancing customer interactions.

### Pricing and Affordability
Users consistently praise HelpCrunch for its affordability and value for money across a wide range of features. The general sentiment is that HelpCrunch offers a competitive price point, making it an attractive option for businesses looking for cost-effective customer support solutions. Reviewers appreciate the affordability of HelpCrunch compared to other similar platforms, highlighting the good pricing structure and the overall value it provides. Some users mention that HelpCrunch's pricing is one of its strongest features, emphasizing the balance between cost and functionality. While there are occasional mentions of minor issues with pricing, the majority of users find HelpCrunch to be a budget-friendly and efficient choice for their customer support needs.

### Knowledge Base Management
Users generally praise HelpCrunch for its robust knowledge base management capabilities. The platform's knowledge base feature is lauded for its user-friendly interface, customization options, and comprehensive content. Reviewers appreciate the ease of creating and maintaining the knowledge base, highlighting its modern design and helpful support resources. Some users express a desire for additional features like multi-language support and enhanced navigation tools, but overall, HelpCrunch's knowledge base management is seen as a valuable asset for improving customer support and engagement.

### Reporting and Analytics
Users have expressed a desire for improved reporting capabilities within HelpCrunch, particularly in relation to the ease of generating reports from tagged chats. Despite this feedback, some users have acknowledged the platform's potential for monitoring and analytical features, such as rating and reporting. The ability to forward emails to HelpCrunch for streamlined client communication and tracking has been highlighted as a notable reporting feature by some users. While there are mixed opinions on HelpCrunch's reporting and analytics functionalities, the consensus leans towards the need for enhancements in this area to better meet user expectations.

### Integration Capabilities
User feedback on HelpCrunch's integration capabilities varies widely. While some users appreciate the existing integrations and find them sufficient for their needs, others express a desire for more native integrations, particularly with popular tools like Stripe and CRM systems. The absence of certain integrations like Zapier is noted by some users as a drawback, although they acknowledge that the team is actively working on expanding integration options. Additionally, there are mentions of the need for more messenger integrations to enhance the platform's functionality. Despite these varying opinions, users generally recognize the potential for HelpCrunch to improve its integration capabilities to better meet diverse business requirements.

### Widget Customization
User feedback on HelpCrunch's widget customization is generally positive, with many highlighting the ease of customizing the chat widget to align with their website's design. Some users appreciate the extensive customization options available, allowing them to tailor the widget to their specific needs. However, a few reviewers have mentioned minor areas for improvement, such as the desire for more features like SSL integration and additional customization options like company logos. Despite these minor concerns, the overall consensus leans towards the strength of HelpCrunch's widget customization capabilities.

### Mobile Accessibility
Users generally believe that HelpCrunch's mobile app functionality is a key aspect of their experience. While some users praise the ease of use and quick setup on the platform, others express concerns about the stability and performance of the Android app. Feedback indicates that the mobile app could benefit from improvements in terms of stability, responsiveness, and user-friendliness. Users appreciate the convenience of being able to chat with customers on their websites from their mobile phones but highlight the need for enhancements to the mobile app to ensure a smoother and more reliable experience.

### User Onboarding
Users consistently praise HelpCrunch for its intuitive and effective user onboarding process. They find the platform's onboarding emails and templates to be user-friendly and impactful in guiding new users through the system. The ease of setting up onboarding sequences and the availability of real-time feedback during the onboarding process are highlighted as key strengths by reviewers. Additionally, HelpCrunch's onboarding for non-technical users is commended for its simplicity and accessibility, making it a valuable tool for a wide range of users. The positive feedback regarding HelpCrunch's user onboarding capabilities indicates that it is a standout feature for many users of the platform.

Users recommend HelpCrunch as a cheaper alternative to Intercom. They highly recommend HelpCrunch and suggest contacting HelpCrunch's support team, as they are professional and responsive. Users evaluated several options and chose HelpCrunch, being happy with the decision. They also recommend HelpCrunch as a platform to connect and interact with the audience, believing that it can help increase income and boost business. Additionally, users suggest trying HelpCrunch as it is easy to use and adds value to the business. However, some users think HelpCrunch should have a mobile app for LiveChat, and others recommend it specifically for those who don't need advanced features or integrations. Overall, HelpCrunch is recommended for its ease of use, affordability, and customer support. Users also suggest trying HelpCrunch's free trial to see how it works for the team and believe it is great for quickly communicating with leads and customers. Furthermore, users think HelpCrunch is a great all-in-one solution for support, live chat, and email. They praise its pricing compared to Zendesk Chat and believe it will help get clients and save time. Users recommend taking advantage of HelpCrunch's canned responses and automations, as well as its world-class features at affordable prices. Some users suggest using HelpCrunch for support, live chat, and email marketing needs. They highly recommend HelpCrunch as a chat support tool and an alternative to Intercom or ZenDesk. Additionally, users suggest talking to HelpCrunch for custom pricing options and praise their support team. They encourage trying HelpCrunch as a value-for-money customer communication tool that offers user-friendly features. Users also suggest importing contacts from Intercom to test HelpCrunch and recommend speaking to their live chat agents for assistance. They believe giving HelpCrunch a try is worth it, especially with the trial offer. Finally, users suggest starting small with HelpCrunch and gradually implementing more features.

Easy to set up and smooth performance: Reviewers have consistently praised Helpcrunch for its ease of setup with JavaScript, allowing users to quickly get started without any hassle. Many users have also mentioned the smooth performance of the platform, highlighting its efficiency in handling customer support tasks.

Great customer support and easy transition: Users appreciate the excellent customer support provided by Helpcrunch, mentioning that they received prompt and helpful assistance whenever needed. Additionally, reviewers have spoken highly of the seamless transition from their old platforms to Helpcrunch, emphasizing how it made the shift effortless and problem-free.

Variety of bundled features and customizable chat widget: Many users have been impressed with the variety of bundled features offered by Helpcrunch, including a knowledge base, chatbot, and email marketing capabilities. They find these features valuable for managing customer interactions effectively. Furthermore, reviewers have praised the highly customizable chat widget of Helpcrunch which allows them to maintain a consistent look and feel with their websites while providing real-time customer support.

Limited Language Support: Some users have mentioned that there is no support for multiple languages in the knowledge base, which has been seen as a limitation by several reviewers. They expressed a desire for HelpCrunch to offer the ability to provide content in different languages.

Increasing Costs with Growth: Concerns about the monthly costs of HelpCrunch have been raised by some users. They stated that as their business grows, the costs can increase significantly, which may be a cause for concern.

Lack of Certain Features in Basic Version: One user pointed out that the basic price option could be improved with more features. This suggests that there are certain functionalities missing from the basic version that users would like to see included.

HelpCrunch is a versatile tool that offers an effective solution to various communication challenges. Users have found that HelpCrunch improves communication with clients and ensures that no calls or messages are missed, resulting in enhanced customer support. With HelpCrunch, site visitors can easily reach out for immediate assistance, making it an excellent option for resolving support issues in real-time.

One of the key use cases of HelpCrunch is providing support for membership sites. Users appreciate the convenience of having all support communications centralized on one platform, which improves efficiency and allows for seamless support delivery. Moreover, HelpCrunch proves to be stable and reliable during business hours, providing a fast and consistent method of communication with customers.

Additionally, HelpCrunch is highly valued for its ability to offer invaluable insights through data analysis. The software assists businesses in resolving customer issues efficiently while also supporting decision-making processes by providing useful data metrics. It enables users to connect with coaching clients and provide them with necessary support throughout their curriculum.

The chat widget provided by HelpCrunch has proven to be a valuable source of feedback from customers, helping businesses identify and address any problems promptly. By offering both live chat and messaging features, HelpCrunch enhances the interaction between businesses and their customers, allowing for better engagement and improved customer support.

Furthermore, HelpCrunch serves as an effective tool for integrating support and marketing functions into one interface, eliminating the need for multiple platforms. This consolidation of features not only streamlines workflow but also enables businesses to target specific user segments more effectively.

HelpCrunch's mobile app and affordable package make it a convenient choice for lead communication and membership management. Users appreciate the ability to respond to customer inquiries faster compared to other methods like using Google forms.

Overall, users have had positive experiences with HelpCrunch, highlighting its value in supporting customers' needs, improving communication efficiency, increasing sales, and providing exceptional customer service. It offers a comprehensive suite of features that empower businesses to excel in their customer support and marketing efforts.

Basic - Live chat

Premium - Live chat

Basic - Live chat+Emails

Premium - Live chat+Emails

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

Standard

Professional

Premium

Birdeye

Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.

Podium Standard

Podium Professional

Podium Essentials

Podium

HelpCrunch

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Likelihood to Recommend

Support Rating

HelpCrunch - setting up trigger rules for new auto message

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

Google Analytics

Zoho Assist

LogMeIn Pro by GoTo

Founder

HelpCrunch 2019-07-10 10:40:08

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Chat bot

Instagram integration

Additional training

Training resources

End user

User support

Knowledge base

Simple to use

Make better decisions

Time to market

Customer experience

Set up

Affordable pricing

Live chats

Fast and easy

Customer support

Time of day

Home

Live Chat Software

We use HelpCrunch to provide customer support and generate leads. We are a small organization and the software is used by everyone. One of the biggest challenges in the B2C segment is to provide quick support and best customer experience to our customers. Helpcrunch is the software which does exactly that - helps us set up automation, deliver emails directly from the app and make our customers happy.

Fastest time to market - set up the application fast and easy.
The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.

More languages will be helpful.
It will be great to have Facebook, Twitter and Instagram integration.

HelpCrunch

Overview

What is HelpCrunch?