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HelpCrunch

HelpCrunch

Starting at $12 per month
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Overview

What is HelpCrunch?

All-in-one software for better customer communicationHelpCrunch toolset includes:Live chatEmail marketing automationSimple HelpdeskIt's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses.Acquire, convert more leads, and support your customers better.

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Recent Reviews

TrustRadius Insights

HelpCrunch is a versatile tool that offers an effective solution to various communication challenges. Users have found that HelpCrunch …
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Nice Chat

10 out of 10
October 30, 2018
Our customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software …
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Pricing

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Basic - Live chat

$12.00

Cloud
per month

Premium - Live chat

$21.00

Cloud
per month

Basic - Live chat+Emails

$25.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://helpcrunch.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is HelpCrunch?

All-in-one software for better customer communication

HelpCrunch toolset includes:
  • Live chat
  • Email marketing automation
  • Simple Helpdesk
It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses.
Acquire, convert more leads, and support your customers better.

HelpCrunch Features

  • Supported: Live chat 2.0
  • Supported: Email marketing automation
  • Supported: Ticketing & Helpdesk
  • Supported: In-app messages
  • Supported: Pre-chat and offline forms
  • Supported: Multi-channel messaging (chat/emails)
  • Supported: Advanced chat widget customization
  • Supported: Free personal onboarding assistant

HelpCrunch Screenshots

Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message

HelpCrunch Integrations

HelpCrunch Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable worldwide
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HelpCrunch is a versatile tool that offers an effective solution to various communication challenges. Users have found that HelpCrunch improves communication with clients and ensures that no calls or messages are missed, resulting in enhanced customer support. With HelpCrunch, site visitors can easily reach out for immediate assistance, making it an excellent option for resolving support issues in real-time.

One of the key use cases of HelpCrunch is providing support for membership sites. Users appreciate the convenience of having all support communications centralized on one platform, which improves efficiency and allows for seamless support delivery. Moreover, HelpCrunch proves to be stable and reliable during business hours, providing a fast and consistent method of communication with customers.

Additionally, HelpCrunch is highly valued for its ability to offer invaluable insights through data analysis. The software assists businesses in resolving customer issues efficiently while also supporting decision-making processes by providing useful data metrics. It enables users to connect with coaching clients and provide them with necessary support throughout their curriculum.

The chat widget provided by HelpCrunch has proven to be a valuable source of feedback from customers, helping businesses identify and address any problems promptly. By offering both live chat and messaging features, HelpCrunch enhances the interaction between businesses and their customers, allowing for better engagement and improved customer support.

Furthermore, HelpCrunch serves as an effective tool for integrating support and marketing functions into one interface, eliminating the need for multiple platforms. This consolidation of features not only streamlines workflow but also enables businesses to target specific user segments more effectively.

HelpCrunch's mobile app and affordable package make it a convenient choice for lead communication and membership management. Users appreciate the ability to respond to customer inquiries faster compared to other methods like using Google forms.

Overall, users have had positive experiences with HelpCrunch, highlighting its value in supporting customers' needs, improving communication efficiency, increasing sales, and providing exceptional customer service. It offers a comprehensive suite of features that empower businesses to excel in their customer support and marketing efforts.

Easy to set up and smooth performance: Reviewers have consistently praised Helpcrunch for its ease of setup with JavaScript, allowing users to quickly get started without any hassle. Many users have also mentioned the smooth performance of the platform, highlighting its efficiency in handling customer support tasks.

Great customer support and easy transition: Users appreciate the excellent customer support provided by Helpcrunch, mentioning that they received prompt and helpful assistance whenever needed. Additionally, reviewers have spoken highly of the seamless transition from their old platforms to Helpcrunch, emphasizing how it made the shift effortless and problem-free.

Variety of bundled features and customizable chat widget: Many users have been impressed with the variety of bundled features offered by Helpcrunch, including a knowledge base, chatbot, and email marketing capabilities. They find these features valuable for managing customer interactions effectively. Furthermore, reviewers have praised the highly customizable chat widget of Helpcrunch which allows them to maintain a consistent look and feel with their websites while providing real-time customer support.

Limited Language Support: Some users have mentioned that there is no support for multiple languages in the knowledge base, which has been seen as a limitation by several reviewers. They expressed a desire for HelpCrunch to offer the ability to provide content in different languages.

Increasing Costs with Growth: Concerns about the monthly costs of HelpCrunch have been raised by some users. They stated that as their business grows, the costs can increase significantly, which may be a cause for concern.

Lack of Certain Features in Basic Version: One user pointed out that the basic price option could be improved with more features. This suggests that there are certain functionalities missing from the basic version that users would like to see included.

Users recommend HelpCrunch as a cheaper alternative to Intercom. They highly recommend HelpCrunch and suggest contacting HelpCrunch's support team, as they are professional and responsive. Users evaluated several options and chose HelpCrunch, being happy with the decision. They also recommend HelpCrunch as a platform to connect and interact with the audience, believing that it can help increase income and boost business. Additionally, users suggest trying HelpCrunch as it is easy to use and adds value to the business. However, some users think HelpCrunch should have a mobile app for LiveChat, and others recommend it specifically for those who don't need advanced features or integrations. Overall, HelpCrunch is recommended for its ease of use, affordability, and customer support. Users also suggest trying HelpCrunch's free trial to see how it works for the team and believe it is great for quickly communicating with leads and customers. Furthermore, users think HelpCrunch is a great all-in-one solution for support, live chat, and email. They praise its pricing compared to Zendesk Chat and believe it will help get clients and save time. Users recommend taking advantage of HelpCrunch's canned responses and automations, as well as its world-class features at affordable prices. Some users suggest using HelpCrunch for support, live chat, and email marketing needs. They highly recommend HelpCrunch as a chat support tool and an alternative to Intercom or ZenDesk. Additionally, users suggest talking to HelpCrunch for custom pricing options and praise their support team. They encourage trying HelpCrunch as a value-for-money customer communication tool that offers user-friendly features. Users also suggest importing contacts from Intercom to test HelpCrunch and recommend speaking to their live chat agents for assistance. They believe giving HelpCrunch a try is worth it, especially with the trial offer. Finally, users suggest starting small with HelpCrunch and gradually implementing more features.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
We use HelpCrunch to provide customer support and generate leads. We are a small organization and the software is used by everyone. One of the biggest challenges in the B2C segment is to provide quick support and best customer experience to our customers. Helpcrunch is the software which does exactly that - helps us set up automation, deliver emails directly from the app and make our customers happy.
  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
  • More languages will be helpful.
  • It will be great to have Facebook, Twitter and Instagram integration.
HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment.
  • Faster resolutions.
  • Better customer experience.
  • Affordable application.
I like to call HelpCrunch as the best live chat software ever used since it provides all the features with the best price. It keeps the agent motivated and help achieve better customer experience leading to higher sales. The other products will usually miss one or the other. The one which has features is expensive and the one which is not so expensive does not fit the bill.
Always available, very knowledgeable, faster resolution.
No
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