HelpCrunch

HelpCrunch

About TrustRadius Scoring
Score 8.3 out of 100
HelpCrunch

Overview

Recent Reviews

Nice Chat

10 out of 10
October 30, 2018
Our customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software …
Continue reading
Read all reviews

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of HelpCrunch, and make your voice heard!

Pricing

View all pricing

Basic - Live chat

$12.00

Cloud
per month

Premium - Live chat

$21.00

Cloud
per month

Basic - Live chat+Emails

$25.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://helpcrunch.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is HelpCrunch?

All-in-one software for better customer communication

HelpCrunch toolset includes:
  • Live chat
  • Email marketing automation
  • Simple Helpdesk
It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses.
Acquire, convert more leads, and support your customers better.

HelpCrunch Features

  • Supported: Live chat 2.0
  • Supported: Email marketing automation
  • Supported: Ticketing & Helpdesk
  • Supported: In-app messages
  • Supported: Pre-chat and offline forms
  • Supported: Multi-channel messaging (chat/emails)
  • Supported: Advanced chat widget customization
  • Supported: Free personal onboarding assistant

HelpCrunch Screenshots

Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message

HelpCrunch Integrations

HelpCrunch Competitors

HelpCrunch Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable worldwide
Supported LanguagesEnglish

Comparisons

View all alternatives

Reviews and Ratings

 (8)

Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have many business units that have dedicated product centric sites for various client types. We deployed HelpCrunch initially in-house to evaluate different use cases that it could potentially serve. Then it was rolled out in prod, live on a couple of client facing sites where it helped solve a bunch of business challenges we couldn't fix using some other platforms. The need for our customers to be supported across different time zones is the most important problem that we solved using this solution.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use HelpCrunch to provide customer support and generate leads. We are a small organization and the software is used by everyone. One of the biggest challenges in the B2C segment is to provide quick support and best customer experience to our customers. Helpcrunch is the software which does exactly that - helps us set up automation, deliver emails directly from the app and make our customers happy.
Score 10 out of 10
Vetted Review
Verified User
Review Source
HelpCrunch helps our business communicate more effectively with visitors to our website. We have used various live chat solutions in the past, however, the key feature of HelpCrunch is it allows us to set up targetted messages to our users. For example, when someone visits our pricing page we can provide them with a discount code. While at the same time if someone visits our FAQ's page we can target them with a more specific message. While HelpCrunch isn't the first to offer targetted chat, they are certainly one of the more cost-effective and slick companies that I have come across. Would highly recommend.
October 30, 2018

Nice Chat

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software to acquire and convert leads on our website, and an in-app messenger to talk to users and customers.