About TrustRadius Scoring
Score 8.3 out of 100


Recent Reviews

Nice Chat

10 out of 10
October 30, 2018
Our customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software …
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Basic - Live chat


per month

Premium - Live chat


per month

Basic - Live chat+Emails


per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is HelpCrunch?

All-in-one software for better customer communication

HelpCrunch toolset includes:
  • Live chat
  • Email marketing automation
  • Simple Helpdesk
It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses.
Acquire, convert more leads, and support your customers better.

HelpCrunch Features

  • Supported: Live chat 2.0
  • Supported: Email marketing automation
  • Supported: Ticketing & Helpdesk
  • Supported: In-app messages
  • Supported: Pre-chat and offline forms
  • Supported: Multi-channel messaging (chat/emails)
  • Supported: Advanced chat widget customization
  • Supported: Free personal onboarding assistant

HelpCrunch Screenshots

Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message

HelpCrunch Integrations

HelpCrunch Competitors

HelpCrunch Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable worldwide
Supported LanguagesEnglish


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Reviews and Ratings




(1-4 of 4)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy distribution of live chats across multiple agent types.
  • Effective time of day treatment.
  • Multi lingual support.
  • It needs additional training resources.
  • End user support is not the greatest.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
  • More languages will be helpful.
  • It will be great to have Facebook, Twitter and Instagram integration.
October 30, 2018

Nice Chat

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Affordable pricing
  • Great customer support
  • Useful features
  • Knowledge base
  • Chat bot
  • More advanced helpdesk