HelpCrunch

Easy to set up and smooth performance: Reviewers have consistently praised Helpcrunch for its ease of setup with JavaScript, allowing users to quickly get started without any hassle. Many users have also mentioned the smooth performance of the platform, highlighting its efficiency in handling customer support tasks.

Great customer support and easy transition: Users appreciate the excellent customer support provided by Helpcrunch, mentioning that they received prompt and helpful assistance whenever needed. Additionally, reviewers have spoken highly of the seamless transition from their old platforms to Helpcrunch, emphasizing how it made the shift effortless and problem-free.

Variety of bundled features and customizable chat widget: Many users have been impressed with the variety of bundled features offered by Helpcrunch, including a knowledge base, chatbot, and email marketing capabilities. They find these features valuable for managing customer interactions effectively. Furthermore, reviewers have praised the highly customizable chat widget of Helpcrunch which allows them to maintain a consistent look and feel with their websites while providing real-time customer support.

Limited Language Support: Some users have mentioned that there is no support for multiple languages in the knowledge base, which has been seen as a limitation by several reviewers. They expressed a desire for HelpCrunch to offer the ability to provide content in different languages.

Increasing Costs with Growth: Concerns about the monthly costs of HelpCrunch have been raised by some users. They stated that as their business grows, the costs can increase significantly, which may be a cause for concern.

Lack of Certain Features in Basic Version: One user pointed out that the basic price option could be improved with more features. This suggests that there are certain functionalities missing from the basic version that users would like to see included.

Users recommend HelpCrunch as a cheaper alternative to Intercom. They highly recommend HelpCrunch and suggest contacting HelpCrunch's support team, as they are professional and responsive. Users evaluated several options and chose HelpCrunch, being happy with the decision. They also recommend HelpCrunch as a platform to connect and interact with the audience, believing that it can help increase income and boost business. Additionally, users suggest trying HelpCrunch as it is easy to use and adds value to the business. However, some users think HelpCrunch should have a mobile app for LiveChat, and others recommend it specifically for those who don't need advanced features or integrations. Overall, HelpCrunch is recommended for its ease of use, affordability, and customer support. Users also suggest trying HelpCrunch's free trial to see how it works for the team and believe it is great for quickly communicating with leads and customers. Furthermore, users think HelpCrunch is a great all-in-one solution for support, live chat, and email. They praise its pricing compared to Zendesk Chat and believe it will help get clients and save time. Users recommend taking advantage of HelpCrunch's canned responses and automations, as well as its world-class features at affordable prices. Some users suggest using HelpCrunch for support, live chat, and email marketing needs. They highly recommend HelpCrunch as a chat support tool and an alternative to Intercom or ZenDesk. Additionally, users suggest talking to HelpCrunch for custom pricing options and praise their support team. They encourage trying HelpCrunch as a value-for-money customer communication tool that offers user-friendly features. Users also suggest importing contacts from Intercom to test HelpCrunch and recommend speaking to their live chat agents for assistance. They believe giving HelpCrunch a try is worth it, especially with the trial offer. Finally, users suggest starting small with HelpCrunch and gradually implementing more features.