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Helpjuice Reviews

1 Ratings
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Score 8.0 out of 100

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Reviews (1-1 of 1)

Anonymous | TrustRadius Reviewer
February 27, 2017

My Helpjuice story

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
Helpjuice is used across the whole company as a knowledge database. It's a go-to place to find important information stored by the department. For example: need a W9 form to provide to a new customer? Now you can log into Helpjuice and attach it to an e-mail in the matter of a minute or so. Employees can look up HR policies, forms, etc.
  • It's stable.
  • It's flexible.
  • It's user-friendly.
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
I think it's very well suited for a knowledge database.
Read this authenticated review

Helpjuice Scorecard Summary

Likelihood to Recommend (1)
8.0

Feature Scorecard Summary

Expert directory (1)
7
ITSM collaboration and documentation (1)
7
Internal knowledge base (1)
9
Customer portal (1)
8

About Helpjuice

Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement.  The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. 

This app can be integrated with an existing web by inserting a line of code into the HTML. It can also be integrated into a company’s domain using a two step procedure called CNAME.

Helpjuice offers a handful of analytics tools that let businesses know if their customers and clients are actually finding the answers they're looking for when searching through an existing knowledge base. 

Categories:  Help Desk

Helpjuice Features

Has featureIntelligent and instant searching
Has featureMultiple languages
Has featureFully custom branding
Has featureRich analytics

Helpjuice Screenshots

Helpjuice Integrations

Helpjuice Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.

Helpjuice Customer Size Distribution

Consumers
5%
Small Businesses (1-50 employees)
15%
Mid-Size Companies (51-500 employees)
20%
Enterprises (> 500 employees)
60%

Helpjuice Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media

Helpjuice Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All countires
Supported Languages: All languages