Helpjuice Reviews

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February 27, 2017

My Helpjuice story

Score 8 out of 10
Vetted Review
Verified User
Review Source
Helpjuice is used across the whole company as a knowledge database. It's a go-to place to find important information stored by the department. For example: need a W9 form to provide to a new customer? Now you can log into Helpjuice and attach it to an e-mail in the matter of a minute or so. Employees can look up HR policies, forms, etc.

Helpjuice Scorecard Summary

Feature Scorecard Summary

Incident and problem management (2)
Expert directory (1)
ITSM collaboration and documentation (1)
Self Help Community (1)
Internal knowledge base (1)
Multi-Channel Help (1)
Customer portal (1)

What is Helpjuice?

Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement.  The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. 

This app can be integrated with an existing web by inserting a line of code into the HTML. It can also be integrated into a company’s domain using a two step procedure called CNAME.

Helpjuice offers a handful of analytics tools that let businesses know if their customers and clients are actually finding the answers they're looking for when searching through an existing knowledge base. 

Helpjuice Features

  • Supported: Intelligent and instant searching
  • Supported: Multiple languages
  • Supported: Fully custom branding
  • Supported: Rich analytics

Helpjuice Screenshots


Helpjuice Integrations

Helpjuice Competitors

Helpjuice Pricing

Helpjuice Customer Size Distribution

Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)60%

Helpjuice Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll countires
Supported LanguagesAll languages