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Helpjuice

Helpjuice

Overview

What is Helpjuice?

Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see…

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Recent Reviews

TrustRadius Insights

Helpjuice is a versatile knowledge base platform that offers multiple use cases for teams and businesses. Users and reviewers have found …
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My Helpjuice story

8 out of 10
February 27, 2017
Incentivized
Helpjuice is used across the whole company as a knowledge database. It's a go-to place to find important information stored by the …
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Reviewer Pros & Cons

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Pricing

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What is Helpjuice?

Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://helpjuice.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Helpjuice?

Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice.

This app can be integrated with an existing web by inserting a line of code into the HTML. It can also be integrated into a company’s domain using a two step procedure called CNAME.

Helpjuice offers a handful of analytics tools that let businesses know if their customers and clients are actually finding the answers they're looking for when searching through an existing knowledge base.

Helpjuice Features

  • Supported: Intelligent and instant searching
  • Supported: Multiple languages
  • Supported: Fully custom branding
  • Supported: Rich analytics

Helpjuice Screenshots

Screenshot of MatterScreenshot of IntercomScreenshot of IdeoScreenshot of PagelinesScreenshot of JobberScreenshot of HightowerScreenshot of ClaraScreenshot of iWebCabScreenshot of TimepadScreenshot of Shift-it

Helpjuice Integrations

Helpjuice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll countires
Supported LanguagesAll languages

Helpjuice Customer Size Distribution

Consumers5%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)60%
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Comparisons

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Reviews and Ratings

(13)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Helpjuice is a versatile knowledge base platform that offers multiple use cases for teams and businesses. Users and reviewers have found Helpjuice to be highly effective in organizing team information, project documentation, and product information. The software provides an easy way to share and edit information among colleagues, eliminating the need for scattered documentation and improving knowledge sharing within teams. With its powerful search feature, Helpjuice helps customer service representatives become more effective and productive by serving as a comprehensive internal knowledge base system. It simplifies customer request handling, reduces duplicate questions, and empowers users to find answers to common queries on their own. Businesses benefit from Helpjuice by saving time and money through efficient search capabilities, organized articles, and the elimination of the need for floor support. Furthermore, Helpjuice stands out for its customizability options, multiple themes, and its focus on being the best knowledge base provider in the market. Its user-friendly interface makes it easy for anyone to navigate through a large database of files and quickly make corrections or changes. Overall, Helpjuice has received positive feedback from users who appreciate its customer-centric approach, excellent support team, ease of use, maintenance, affordability, and quick implementation for collaboration activities.

Positive Sentiment:

  • Impressive Look and Feel: Users have praised the cool and impressive look and feel of the web application, stating that it gives a good impression. Some users mentioned its unique personality, which sets it apart from other tools.
  • Effortlessly Easy to Use: Many reviewers found the software effortlessly easy to use, with a simple and straightforward setup process. They mentioned that mapping out the knowledge base and adding content was a breeze. The categorization and sub-categorization features, along with the search feature, were praised for providing a smooth customer experience.
  • High Quality Software: Users liked the quality of the software, particularly highlighting its rich analytical capabilities, support for multiple languages, intelligent searching, and ability to fully customize branding. Several reviewers expressed their appreciation for these features.

Complexity of advanced components: Several users have found the complexity of using advanced components like tables in the editing tool to be tedious, requiring extra effort and time to master.

Lack of onboarding process: A number of users have mentioned that there is no onboarding process, which can make it challenging for new users to get started. However, some appreciate that it forces them to explore the software's knowledge base for more information.

Need for improved user interface: Some users have expressed dislike for the need to write specific words or problems, suggesting improvements to the user interface and adding more details in certain areas.

Reviews

(1-4 of 4)
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Score 2 out of 10
Vetted Review
Verified User
My manager happened to discover Helpjuice and on first look (i.e., their website materials), it looked as though it would meet our requirements for our new Doc Center. I'm writing various types of technical doc including Overviews, How To's, Reference guides, etc., many with embedded screenshots.
  • In app support folks are responsive
  • It looks nice and professional from the front end
  • The ability to get feedback on your content from readers
  • I have an entire Wiki page of workarounds and gotchas, which doesn't make it easy for other authors to submit content.
  • In my experience, the review process is nearly non-existent, despite what's advertised.
  • In my opinion, the product is slow and buggy; random data loss happens with "sincere apologies" but no real explanation, costing hours of rework.
  • In my opinion, for writers actually trained to author technical content you can't do basic things.
  • For all but one specific workflow, in my experience, inserting images adds nonsensical numeric prefixes reducing future findability, with no way to rename or page through images.
  • In my opinion, bugs and feature requests entered / voted on aren't prioritized; right from the CEO they'd rather play with AI.
  • I think the AI in the product is terrible; I shut most of it off.
I don't understand how this company and software gets such good reviews (besides those that have been "incentivized"). Helpjuice slows me down every.single.day. I joke that it reduces my productivity by 75%, which is exactly what you want in a tool, right?
Incident and problem management (6)
28.333333333333336%
2.8
Organize and prioritize service tickets
20%
2.0
Expert directory
N/A
N/A
Subscription-based notifications
20%
2.0
ITSM collaboration and documentation
40%
4.0
Ticket creation and submission
40%
4.0
Ticket response
50%
5.0
Self Help Community (2)
25%
2.5
External knowledge base
50%
5.0
Internal knowledge base
N/A
N/A
Multi-Channel Help (5)
16%
1.6
Customer portal
50%
5.0
IVR
N/A
N/A
Social integration
N/A
N/A
Email support
30%
3.0
Help Desk CRM integration
N/A
N/A
  • As I mentioned, my productivity in terms of working around issues, asking for help, etc. is greatly reduced on a DAILY basis.
  • I spend as much time finding bugs and filing tickets as I do writing content, and this was especially true at the beginning.
  • The Doc Center looks nice, so you'd never know the pain behind it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Helpjuice helped me to gather information and to learn more. Its practical and formative content helped me to grow in my field and to learn new things which I cannot find anywhere else. It helped me to gain new tactics and tips. With the help of that, I have converted more clients then ever.
  • Provides exact information
  • Practical Knowlege
  • Useful information
  • Need to write some exact words or problems
  • Need to add more details in some area
  • Can improve its UI UX
The helpjuice helped me in converting my clients. I Have used its practical information and applied it to my seld on my clients and really helped me. But it needs to provide more information then it will be more helpful.
Incident and problem management (6)
65%
6.5
Organize and prioritize service tickets
60%
6.0
Expert directory
70%
7.0
Subscription-based notifications
70%
7.0
ITSM collaboration and documentation
60%
6.0
Ticket creation and submission
50%
5.0
Ticket response
80%
8.0
Self Help Community (2)
75%
7.5
External knowledge base
80%
8.0
Internal knowledge base
70%
7.0
Multi-Channel Help (5)
76%
7.6
Customer portal
80%
8.0
IVR
60%
6.0
Social integration
80%
8.0
Email support
80%
8.0
Help Desk CRM integration
80%
8.0
  • Converting clients
  • Tickets management
  • Client management
It's customer support and management are better then other tools.
Zendesk Support Suite, Freshdesk Contact Center (Formerly Freshcaller), ChoiceView Live Agent
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Helpjuice internally for employees and externally for customers. We've used two separate solutions in the past to house information and were able to consolidate with Helpjuice.
  • Set articles to Public, Internal, or Private
  • Structure Content
  • Collaboration Directly from Article
  • Image storage
  • No chatbot for instant support
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
Incident and problem management (6)
N/A
N/A
Organize and prioritize service tickets
N/A
N/A
Expert directory
N/A
N/A
Subscription-based notifications
N/A
N/A
ITSM collaboration and documentation
N/A
N/A
Ticket creation and submission
N/A
N/A
Ticket response
N/A
N/A
Self Help Community (2)
85%
8.5
External knowledge base
80%
8.0
Internal knowledge base
90%
9.0
Multi-Channel Help (5)
N/A
N/A
Customer portal
N/A
N/A
IVR
N/A
N/A
Social integration
N/A
N/A
Email support
N/A
N/A
Help Desk CRM integration
N/A
N/A
  • Time savings
Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
February 27, 2017

My Helpjuice story

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Helpjuice is used across the whole company as a knowledge database. It's a go-to place to find important information stored by the department. For example: need a W9 form to provide to a new customer? Now you can log into Helpjuice and attach it to an e-mail in the matter of a minute or so. Employees can look up HR policies, forms, etc.
  • It's stable.
  • It's flexible.
  • It's user-friendly.
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
I think it's very well suited for a knowledge database.
Incident and problem management (6)
23.333333333333336%
2.3
Organize and prioritize service tickets
N/A
N/A
Expert directory
70%
7.0
Subscription-based notifications
N/A
N/A
ITSM collaboration and documentation
70%
7.0
Ticket creation and submission
N/A
N/A
Ticket response
N/A
N/A
Self Help Community (2)
45%
4.5
External knowledge base
N/A
N/A
Internal knowledge base
90%
9.0
Multi-Channel Help (5)
16%
1.6
Customer portal
80%
8.0
IVR
N/A
N/A
Social integration
N/A
N/A
Email support
N/A
N/A
Help Desk CRM integration
N/A
N/A
  • The impact is mostly positive, users like the speed and ease.
Helpjuice is more robust and flexible, we can do more with Helpjuice faster than before.
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