Name: HelpOnClick
Price: 7.2 USD
Author: HelpOnClick

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Enhanced 911 (E911)

Manufacturing Execution

Org Chart

Smart Spaces

VoIP

Enterprise

Accounting

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Credentialing

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Endpoint Encryption

Fraud Detection

HTML Editors

In-Memory Databases

Incident Response

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Routers

SIP Trunking

Storage Area Network

System Monitoring

Technology Scouting Software

Traffic Switching

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Content Marketing

Customer Reference Management

Data Management

Digital Signage

Email Marketing

Marketing Automation

Online Reputation Management

Social Login

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Quote to Cash

Sales

Auto Repair

Emergency Notification

HIPAA Compliance

Home Health Care

Insurance Agency Management

Intelligent Document Processing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Smart Cities

Vertical-Specific

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Desktop Version: Users appreciate having a desktop version of HelpOnClick as it allows them to utilize the software's functionality without keeping browsers open. This feature has been mentioned by several reviewers and enhances the user experience.

Functionality Insights: Reviewers who serve as Admins for their companies find it beneficial to be able to utilize the maximum capacity of HelpOnClick's functionality. This helps them better understand how their team is using the software and how they can improve customer service. Multiple users have highlighted this advantage in their reviews.

Easy to Use and Website Integration: Many users find HelpOnClick easy to use and appreciate its ability to seamlessly link with their website. This feature not only benefits them but also receives high praise from their customers, as it allows for live help about products, ultimately increasing sales. The simplicity of implementing HelpOnClick into websites has been mentioned by multiple reviewers, further emphasizing its user-friendly nature.


Slow and unresponsive customer service: Several users have expressed frustration with the slow response times and occasional lack of response from HelpOnClick's customer service team. This has left some users feeling unsupported and unable to promptly address their issues.

Problems with live chat feature: Users have reported that the live chat feature within HelpOnClick is slow, which is particularly problematic for a software solution centered around live chat functionality. This issue has caused delays in communication with website visitors and potentially impacted user experience.

Lack of updates and fixes: Some users have mentioned experiencing software issues after an update in March, but they have been waiting for a fix without any updates or communication from the company for several months. This lack of timely resolution can be frustrating for users who rely on the software for their business operations.

HelpOnClick has proven to be a valuable software tool for enhancing guest experiences and improving customer service in the hotel industry. Users have found it to be a nice and easy-to-use solution for instantly talking to potential clients. The software provides a simple and efficient way for customers to get in touch and have their questions answered, making it an indispensable customer service tool for small businesses. Customers appreciate its ability to ask for quotes easily, further showcasing its usefulness in facilitating communication and providing assistance.

One of the key strengths of HelpOnClick is its intuitive interface, which has been well-received by users. The clean and user-friendly design allows users to navigate the software effortlessly, enabling them to engage with customers quickly and efficiently. Additionally, the option to turn off sound notifications has been praised by users, as it provides the flexibility to control the level of interruptions during busy periods.

While there have been concerns raised about response times from customer service representatives, many users have been using HelpOnClick for a couple of years and plan to continue doing so. The overall value of the software, combined with its ability to assist numerous customers, has made it a go-to solution for managing customer inquiries effectively. The ease of use, ability to facilitate communication, and positive user experience make HelpOnClick an invaluable tool for businesses looking to enhance guest experiences and streamline customer service processes.

Basic

Help.com Chat

Help.com

GrooveHQ is a simple help desk platform meant for small businesses and startups. The free version contains a ticketing system for two teammates. The $15 per agent, per month paid plan supports unlimited users, white labeling, integrations, and a workflow system for prioritizing tickets.

GrooveHQ

HelpOnClick

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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