Helprace

Users who migrated to this software from UserVoice after a significant price increase have been satisfied customers ever since. They have found that the software allows for simple and effective problem-solving for customer complaints and service issues, eliminating the need for tedious phone calls. This has made their customer support more efficient as they can answer customer questions and have the answers searchable for future reference. The software has also provided a great customer help portal with minimal effort required, making it easy for customers to find information on their own. Additionally, the software's agent-like interface allows users to receive messages from around the world at any time, tearing down the walls between traditional CRM, help desk, and community management. It has effectively turned site visits into conversations, making the company truly customer-centric.

Another key use case of this software is its ability to reduce support loads by fueling discussions through a feedback-based community. This feature has been beneficial for maintaining communication with customers and has created an awesome help desk with a self-service portal in one simple app. Customers appreciate being able to look for answers in the community before asking a question, which shows that the company cares about their business. Moreover, internal notes, canned responses, and tags help in building a pool of great replies for faster service. While there are some areas that could be improved, such as the customer support feature, overall, users have had a positive experience with this software. It has proven to be a good fit for their companies by allowing trouble tickets to be handled by the IT department while involving sales reps as agents who can access the community and knowledge base for immediate communication with customers.