A scenario where Helpshift is suitable is in customer service via chat and the scenario where Helpshift is not suitable is in customer service via email, for this we use another platform.
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If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
If your customer support is pretty basic and you want to use a lot of AI, Helpshift is fantastic and has a great offering and excellent support. Our company is more of a person to person, no robot type of situation, focused on the newer generation so we rely on SMS and Apple Business Chat for half of our customer interactions, which is not something Helpshift currently supports.
When you have a queue of 500+ customer service emails it is very helpful to be able to easily organize the tickets based on the software in which they originated. Rather than sifting through that many emails, you can go to a particular software application and just view the tickets for that application. The info that is displayed on each ticket while in a list of tickets for an individual project is very useful as it shows the status of the ticket and the software platform at a quick glance.
Helpshift is a Digital Customer Service platform that integrates messaging, Automation, Bots & AI. With Helpshift, the user can deliver personalized, scalable customer service across mobile, web, social, and phone channels - delivering an increased CSAT at a lower cost.
Starting Price: $150
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Frequently Asked Questions
Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.
Helpshift starts at $150.
Reviewers rate Ticket response highest, with a score of 9.4.
The most common users of Helpshift are from Mid-size Companies and the Banking industry.