Helpshift Reviews

3 Ratings
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Score 8.9 out of 100

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Angel Brockbank | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

If your customer support is pretty basic and you want to use a lot of AI, Helpshift is fantastic and has a great offering and excellent support. Our company is more of a person to person, no robot type of situation, focused on the newer generation so we rely on SMS and Apple Business Chat for half of our customer interactions, which is not something Helpshift currently supports.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

When you have a queue of 500+ customer service emails it is very helpful to be able to easily organize the tickets based on the software in which they originated. Rather than sifting through that many emails, you can go to a particular software application and just view the tickets for that application. The info that is displayed on each ticket while in a list of tickets for an individual project is very useful as it shows the status of the ticket and the software platform at a quick glance.
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Feature Scorecard Summary

Organize and prioritize service tickets (3)
9.5
Expert directory (3)
8.9
Subscription-based notifications (2)
9.3
ITSM collaboration and documentation (2)
9.6
Ticket creation and submission (2)
9.8
Ticket response (3)
9.9
External knowledge base (3)
8.8
Internal knowledge base (2)
8.8
Customer portal (2)
9.6
Email support (3)
9.4
Help Desk CRM integration (1)
10

About Helpshift

Helpshift is a Digital Customer Service platform that integrates messaging, Automation, Bots & AI. With Helpshift, the user can deliver personalized, scalable customer service across mobile, web, social, and phone channels - delivering an increased CSAT at a lower cost.
Categories:  Chatbot,  Live Chat,  Help Desk

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Helpshift Technical Details

Operating Systems: Unspecified
Mobile Application:No