Helpshift

Helpshift Reviews

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Ratings and Reviews
(1-4 of 4)

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Angel Brockbank | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
If your customer support is pretty basic and you want to use a lot of AI, Helpshift is fantastic and has a great offering and excellent support. Our company is more of a person to person, no robot type of situation, focused on the newer generation so we rely on SMS and Apple Business Chat for half of our customer interactions, which is not something Helpshift currently supports.
Score 8 out of 10
Vetted Review
Verified User
Review Source
When you have a queue of 500+ customer service emails it is very helpful to be able to easily organize the tickets based on the software in which they originated. Rather than sifting through that many emails, you can go to a particular software application and just view the tickets for that application. The info that is displayed on each ticket while in a list of tickets for an individual project is very useful as it shows the status of the ticket and the software platform at a quick glance.

Helpshift Scorecard Summary

Feature Scorecard Summary

Incident and problem management (6)
70%
7.0
Organize and prioritize service tickets (4)
66%
6.6
Expert directory (4)
51%
5.1
Subscription-based notifications (3)
66%
6.6
ITSM collaboration and documentation (3)
49%
4.9
Ticket creation and submission (3)
92%
9.2
Ticket response (4)
94%
9.4
Self Help Community (2)
62%
6.2
External knowledge base (4)
33%
3.3
Internal knowledge base (3)
91%
9.1
Multi-Channel Help (5)
51%
5.1
Customer portal (3)
58%
5.8
IVR (1)
27%
2.7
Social integration (1)
73%
7.3
Email support (4)
48%
4.8
Help Desk CRM integration (2)
49%
4.9

What is Helpshift?

Helpshift is a Digital Customer Service platform that integrates messaging, Automation, Bots & AI. With Helpshift, the user can deliver personalized, scalable customer service across mobile, web, social, and phone channels - delivering an increased CSAT at a lower cost.

Helpshift Competitors

Helpshift Pricing

Starting Price: $150

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Starter$150.00per month/Issue
EnterprisePlease contact Helpshiftper month/Issue
GrowthPlease contact Helpshiftper month/Issue

Helpshift Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Helpshift?

Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.

How much does Helpshift cost?

Helpshift starts at $150.

What is Helpshift's best feature?

Reviewers rate Ticket response highest, with a score of 9.4.

Who uses Helpshift?

The most common users of Helpshift are from Mid-size Companies and the Banking industry.