Helpshift Reviews

3 Ratings
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Score 8.9 out of 100

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Reviews (1-3 of 3)

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Helpshift is extremely useful and is used as a way for us to handle support tickets across our game portfolio. It makes it very for us to share issues within the team and to directly show to the various teams if they need sources/examples.
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Angel Brockbank | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Our customer support team uses Helpshift. It currently covers our email, web forms, and live chats on the web. We enjoy the platform and how it is multi-channel for those areas. We don't use Helpshift in any other department, just our customer support, but we've been using it for five years and we've enjoyed their services.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Helpshift is used by our company in our customer service department. Helpshift is being implemented into all of our new software titles along with most of our legacy titles. Our customer service department receives on average over 100 emails from users each and every day. Normal email solutions would not be able to handle this volume of emails.
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Feature Scorecard Summary

Organize and prioritize service tickets (3)
9.5
Expert directory (3)
8.9
Subscription-based notifications (2)
9.3
ITSM collaboration and documentation (2)
9.6
Ticket creation and submission (2)
9.8
Ticket response (3)
9.9
External knowledge base (3)
8.8
Internal knowledge base (2)
8.8
Customer portal (2)
9.6
Email support (3)
9.4
Help Desk CRM integration (1)
10

About Helpshift

Helpshift is a Digital Customer Service platform that integrates messaging, Automation, Bots & AI. With Helpshift, the user can deliver personalized, scalable customer service across mobile, web, social, and phone channels - delivering an increased CSAT at a lower cost.
Categories:  Chatbot,  Live Chat,  Help Desk

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Helpshift Technical Details

Operating Systems: Unspecified
Mobile Application:No