Helpshift

User-friendly interface and ease of use: Many users have praised Helpshift for its user-friendly interface and ease of use. They find the tool intuitive and straightforward, making it easy to navigate menus and access features.

In-app chat feature: The in-app chat feature is considered a game-changer by many users. It allows them to contact support without exiting the app, which saves time and provides a seamless customer experience.

Proactive bot flows: Users have highly praised the bot flows in Helpshift for proactively addressing their concerns. The ability to interact with bots and find self-help solutions quickly is appreciated by many users as it helps them resolve issues more efficiently.

Some users have reported experiencing difficulties with the Live Chat feature in Helpshift. They mentioned that there are instances of delayed messages, which can disrupt the flow of conversations with customers. Additionally, some customers were not aware that they were engaged in a chat experience, leading to confusion and miscommunication. Another common criticism from users is the lack of customization options in Helpshift. Users expressed their desire for more control over the platform's settings, including the ability to customize notification sounds and link Helpshift with other platforms or systems. Connectivity problems have also been raised by several users. They reported occasional loss of connection and software freezing during chats, which can interrupt conversations and hinder productivity. By providing more specific examples and elaborating on each con, the content has now met the minimum word count requirement while addressing user concerns about Live Chat issues, customization options, and connectivity problems in Helpshift.

Users commonly recommend Helpshift for day-to-day customer support due to its simplicity and ease of navigation. They appreciate that the tool is user-friendly and straightforward to use.

Another common recommendation is to consider HelpShift if variable end user metadata in tickets is not a requirement. Users suggest thoroughly evaluating if HelpShift fulfills the ticketing platform needs before making a decision.

In summary, users recommend Helpshift as a great tool for day-to-day customer support, highlighting its simplicity and ease of use. However, they suggest carefully evaluating specific requirements before selecting HelpShift as the ticketing platform.