Helpshift

Helpshift Reviews

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Reviews
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Angel Brockbank | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Over the last five years, they've been through a lot of changes but in the last year or two they've really improved and we feel very supported and feel like they are doing an excellent job at communication and responsiveness. They're working hard to improve their offering and we really appreciate working with a company that is constantly working on improving and expanding, yet not forgetting the importance of their customers.

Helpshift Scorecard Summary

Feature Scorecard Summary

Incident and problem management (6)
71%
7.1
Organize and prioritize service tickets (4)
68%
6.8
Expert directory (4)
53%
5.3
Subscription-based notifications (3)
67%
6.7
ITSM collaboration and documentation (3)
50%
5.0
Ticket creation and submission (3)
92%
9.2
Ticket response (4)
94%
9.4
Self Help Community (2)
63%
6.3
External knowledge base (4)
36%
3.6
Internal knowledge base (3)
91%
9.1
Multi-Channel Help (5)
52%
5.2
Customer portal (3)
59%
5.9
IVR (1)
27%
2.7
Social integration (1)
73%
7.3
Email support (4)
51%
5.1
Help Desk CRM integration (2)
50%
5.0

What is Helpshift?

Helpshift is a Digital Customer Service platform that integrates messaging, Automation, Bots & AI. With Helpshift, the user can deliver personalized, scalable customer service across mobile, web, social, and phone channels - delivering an increased CSAT at a lower cost.

Helpshift Competitors

Helpshift Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Starter$225.00Per Month

Helpshift Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Helpshift?

Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.

What is Helpshift's best feature?

Reviewers rate Ticket response highest, with a score of 9.4.

Who uses Helpshift?

The most common users of Helpshift are from Mid-size Companies and the Banking industry.