The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
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Over the last five years, they've been through a lot of changes but in the last year or two they've really improved and we feel very supported and feel like they are doing an excellent job at communication and responsiveness. They're working hard to improve their offering and we really appreciate working with a company that is constantly working on improving and expanding, yet not forgetting the importance of their customers.
Helpshift is a Digital Customer Service platform that integrates messaging, Automation, Bots & AI. With Helpshift, the user can deliver personalized, scalable customer service across mobile, web, social, and phone channels - delivering an increased CSAT at a lower cost.
Frequently Asked Questions
Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.
Reviewers rate Ticket response highest, with a score of 9.4.
The most common users of Helpshift are from Mid-size Companies and the Banking industry.