HelpSpot Reviews

3 Ratings
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Score 9.0 out of 100

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Reviews (1-3 of 3)

Kenneth Harrington-Colon profile photo
May 15, 2019

HelpSpot Spotlight

Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

HelpSpot is well suited for streamlining support ticketing within the organization. By providing a single point of contact to email for support, we were able to increase response time and case resolution by approximately 30% through the increased efficiency of ticket routing via workflows and the ability for IT support staff to grab tickets from the queue instead of having them pile up in a mailbox that contains other emails as well.
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Njon Weinroth profile photo
Score 9 out of 10
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I was really impressed with the rich set of information present on each ticket and the ease with which transferring ticket ownership is accomplished. It's functions seem to be much more customizable than many competitors.
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Score 9 out of 10
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Verified User
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Our main reason for switching to HelpSpot was because of the numerous amount of tickets we received each day. We absolutely needed a tool that would allow us to better organize these tickets and really hold my peers accountable for their share of the workload. If this is the case for other organizations, I would definitely encourage them to review HelpSpot to see if they would also find value in using it.
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Feature Scorecard Summary

Organize and prioritize service tickets (1)
9
Ticket creation and submission (1)
9
Ticket response (1)
9
Internal knowledge base (1)
9
Email support (1)
9

About HelpSpot

HelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user.
Categories:  Help Desk

HelpSpot Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

HelpSpot Technical Details

Operating Systems: Unspecified
Mobile Application:No