HelpSpot Reviews

4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-3 of 3)

Companies can't remove reviews or game the system. Here's why.
May 15, 2019
Kenneth Harrington-Colon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We are using it within the IT department to troubleshoot departmental tickets within the organization. It provides a central location for the IT department to track their work and provides the other departments a single place to send emails for their IT support needs. Previously employees would attempt to email a specific IT employee, and delays in resolution would occur if that particular employee was out of the office or busy.
Read Kenneth Harrington-Colon's full review
February 12, 2014
Njon Weinroth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

HelpSpot is used by the HR Ops team to manage incoming tickets, faxes, and general email for general HR, Benefits, L&D, Onboarding, Terminations and many other HR functions. It is used to communicate within the team and directly to the customer. It can also be used to communicate with 3rd parties.
Read Njon Weinroth's full review
July 10, 2014
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

For my organization, HelpSpot was used by our department in order to better organize our customers. It allowed our entire team to receive tickets from these customers, respond within a timely manner, and continue conversations with the same customers. Prior to using HelpSpot, we relied solely on Microsoft Outlook for these functions, which proved to be more time-consuming and inefficient.
Read this authenticated review

Feature Scorecard Summary

Organize and prioritize service tickets (1)
9
Ticket creation and submission (1)
9
Ticket response (1)
9
Internal knowledge base (1)
9
Email support (1)
9

What is HelpSpot?

HelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user.
Categories:  Help Desk

HelpSpot Competitors

HelpSpot Pricing

Starting Price: $49

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

HelpSpot Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is HelpSpot?

HelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user.

How much does HelpSpot cost?

HelpSpot starts at $49.

Who uses HelpSpot?

The most common users of HelpSpot are from Enterprises and the Higher Education industry.