Overview
What is HelpWire?
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue…
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
Product Demos
HelpWire – Simpler Remote Support Service
Product Details
- About
- Competitors
- Tech Details
What is HelpWire?
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue resolution and eliminating the need for costly, time-consuming on-site visits.
HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.
Top HelpWire features:
Easy session initiation
Support for multiple workstations
Cross-platform connections
Multi-monitor viewing
Drag-and-drop file transfer
Integrated chat
Team invitations
Client directory
HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. is an expert in the tech industry.
HelpWire Features
Remote Access Features
- Supported: Attended device access
- Supported: Virtual device access
- Supported: Multiple-display support
- Supported: Multiple concurrent sessions
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
Security Features
- Supported: Role-based user permissions
Additional Features
- Supported: Easy remote control
- Supported: Multi-platform compatibility
- Supported: The ease of use
- Supported: Integrated live chat
HelpWire Screenshots
HelpWire Video
HelpWire Competitors
HelpWire Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Mac |
Mobile Application | No |
Supported Countries | All |
Supported Languages | En |