Heroku Platform

Heroku Platform Reviews

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Reviews
(1-19 of 19)

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Score 10 out of 10
Vetted Review
Verified User
Review Source
I've used it for many years without facing any major problem. It's not hard at all to get used to it, it's documentation is outstanding and simple. We are close to 2020 and I don't think most of the existing companies or startups should still face old problems such as wasting time deploying code and calculate computing resources.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Customer support is typically quite high quality, with sharp front-line CS reps who are good at escalating any product issues directly to the developers working directly on the affected product. It's valuable to be able to speak directly to another programmer about an issue and not play broken telephone, and Heroku support usually manages to avoid that problem.
Andrew Starodubtsev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I gave 10 out of 10 because never had issues with Heroku. "Heroku offers a variety of support options, resources, and partners to help developers focus on their apps, not on issues." as Heroku support page says. Heroku provides with very detailed categorized constantly updating documentation and innovative in presenting documentation and code documenting. Open Source developers are able to find solutions / answers in communities or on github.com also.
Alec Dibble | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I don't have a huge amount of experience with Heroku support-- the platform has mostly just worked. From doing research, it seems like a level of support that would satisfy most companies is offered through the Enterprise offerings. Their documentation is very good and seems to stay up-to-date with best practices and security updates.
August 13, 2019

Easy Peezy Heroku

Chris Barretto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I haven't had to use support much at all. That is how easy this platform is to use. One of the challenges that we did come across were timeout requests if a request takes longer than 30 seconds, but we support was timely in their response and it turned out to be an architectural change we needed to make on our own side.
Richard Rout | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I never had to contact Heroku support. Everything just worked, or I was able to figure it out with just a few minutes of reading the docs or googling around for an answer. From setting up scheduled tasks with a plugin, or changing the deploy script so it calls a custom command. Everything was easy to figure out and do - it has a large development community and really useful docs.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Heroku customer service is good, but not perfect. You can purchase higher levels of support, but we never did. There were times where I would ask questions and I wouldn't have the right service level, so my answer would take time to get back to me, but that's to be expected.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Heroku general support can be improved upon. It's there, but the support is similar to other Salesforce products. Unless you have an enterprise agreement or a dedicated technical account manager, it can be hard to get some help in determining the best resolution for the technical teams, which can be frustrating.

Heroku Platform Scorecard Summary

Feature Scorecard Summary

Platform-as-a-Service (11)
86%
8.6
Ease of building user interfaces (26)
92%
9.2
Scalability (43)
81%
8.1
Platform management overhead (42)
91%
9.1
Workflow engine capability (28)
82%
8.2
Platform access control (42)
75%
7.5
Services-enabled integration (41)
86%
8.6
Development environment creation (38)
95%
9.5
Development environment replication (37)
88%
8.8
Issue monitoring and notification (41)
83%
8.3
Issue recovery (38)
86%
8.6
Upgrades and platform fixes (43)
89%
8.9

What is Heroku Platform?

The Heroku Platform, now from Salesforce, is a platform-as-a-service based on a managed container system, with integrated data services and ecosystem for deploying modern apps. It takes an app-centric approach for software delivery, integrated with developer tools and workflows. It’s three main tool are: Heroku Developer Experience (DX), Heroku Operational Experience (OpEx), and Heroku Runtime.

Heroku Developer Experience (DX)
Developers deploy directly from tools like Git, GitHub or Continuous Integration (CI) systems without the need to manage infrastructure. The web-based Heroku Dashboard makes it possible to manage applications online and gain visibility into performance.

Heroku Operational Experience (OpEx)
OpEx helps developers troubleshoot and remediate issues and customize the ops experience to identify and address trends in application health. Heroku provides a set of tools to alert teams if something goes wrong, or to automatically scale web dynos if the response time for web requests exceeds a specified threshold.

Heroku Runtime
Heroku runs apps inside dynos—smart containers on a fully managed runtime environment. Developers deploy their code written in Node, Ruby, Java, PHP, Python, Go, Scala, or Clojure to a build system which produces an app that's ready for execution. The system and language stacks are then monitored, patched, and upgraded. The runtime keeps apps running without manual intervention.

Heroku Platform Competitors

Heroku Platform Pricing

Starting Price: $85

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Production$25.00Per Month
Advanced$250.00Per Month

Heroku Platform Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

How much does Heroku Platform cost?

Heroku Platform starts at $85.

What is Heroku Platform's best feature?

Reviewers rate Development environment creation highest, with a score of 9.5.

Who uses Heroku Platform?

The most common users of Heroku Platform are from Small Businesses and the Computer Software industry.