Heroku Platform

Heroku Platform

About TrustRadius Scoring
Score 7.7 out of 100
Heroku Platform

Overview

Recent Reviews

Great for startups

8 out of 10
June 07, 2021
It's used by the R&D to host the production / staging and dev environments across most services.
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Great for early stage products

7 out of 10
May 12, 2021
We host all our web applications on Heroku. It was the fastest and simplest way to build our proof of concept years ago, and it has scaled …
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Heroku Helps Us Get Things Done

9 out of 10
September 19, 2019
We use Heroku extensively to build our products on; we make extensive use of Heroku's tooling and analytics to get software up and running …
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Perfect for small projects

9 out of 10
August 23, 2019
We use Heroku as a platform for developing applications, services, websites, and landing pages. Heroku is used by the technology …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Platform management overhead (43)
    7.9
    79%
  • Upgrades and platform fixes (44)
    7.9
    79%
  • Scalability (44)
    6.9
    69%
  • Platform access control (43)
    5.9
    59%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Production

$25.00

Cloud
per month

Advanced

$250.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $85 per month
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Features Scorecard

Platform-as-a-Service

7.4
74%
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Product Details

What is Heroku Platform?

The Heroku Platform, now from Salesforce, is a platform-as-a-service based on a managed container system, with integrated data services and ecosystem for deploying modern apps. It takes an app-centric approach for software delivery, integrated with developer tools and workflows. It’s three main tool are: Heroku Developer Experience (DX), Heroku Operational Experience (OpEx), and Heroku Runtime.

Heroku Developer Experience (DX)
Developers deploy directly from tools like Git, GitHub or Continuous Integration (CI) systems without the need to manage infrastructure. The web-based Heroku Dashboard makes it possible to manage applications online and gain visibility into performance.

Heroku Operational Experience (OpEx)
OpEx helps developers troubleshoot and remediate issues and customize the ops experience to identify and address trends in application health. Heroku provides a set of tools to alert teams if something goes wrong, or to automatically scale web dynos if the response time for web requests exceeds a specified threshold.

Heroku Runtime
Heroku runs apps inside dynos—smart containers on a fully managed runtime environment. Developers deploy their code written in Node, Ruby, Java, PHP, Python, Go, Scala, or Clojure to a build system which produces an app that's ready for execution. The system and language stacks are then monitored, patched, and upgraded. The runtime keeps apps running without manual intervention.

Heroku Platform Competitors

Heroku Platform Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Heroku Platform starts at $85.

AWS Elastic Beanstalk, CloudFoundry, and Red Hat OpenShift are common alternatives for Heroku Platform.

Reviewers rate Development environment creation highest, with a score of 8.6.

The most common users of Heroku Platform are from Small Businesses (1-50 employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-19 of 19)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
I've used it for many years without facing any major problem. It's not hard at all to get used to it, it's documentation is outstanding and simple. We are close to 2020 and I don't think most of the existing companies or startups should still face old problems such as wasting time deploying code and calculate computing resources.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Customer support is typically quite high quality, with sharp front-line CS reps who are good at escalating any product issues directly to the developers working directly on the affected product. It's valuable to be able to speak directly to another programmer about an issue and not play broken telephone, and Heroku support usually manages to avoid that problem.
Andrew Starodubtsev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I gave 10 out of 10 because never had issues with Heroku. "Heroku offers a variety of support options, resources, and partners to help developers focus on their apps, not on issues." as Heroku support page says. Heroku provides with very detailed categorized constantly updating documentation and innovative in presenting documentation and code documenting. Open Source developers are able to find solutions / answers in communities or on github.com also.
Alec Dibble | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I don't have a huge amount of experience with Heroku support-- the platform has mostly just worked. From doing research, it seems like a level of support that would satisfy most companies is offered through the Enterprise offerings. Their documentation is very good and seems to stay up-to-date with best practices and security updates.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Heroku general support can be improved upon. It's there, but the support is similar to other Salesforce products. Unless you have an enterprise agreement or a dedicated technical account manager, it can be hard to get some help in determining the best resolution for the technical teams, which can be frustrating.
August 13, 2019

Easy Peezy Heroku

Chris Barretto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I haven't had to use support much at all. That is how easy this platform is to use. One of the challenges that we did come across were timeout requests if a request takes longer than 30 seconds, but we support was timely in their response and it turned out to be an architectural change we needed to make on our own side.
Richard Rout | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I never had to contact Heroku support. Everything just worked, or I was able to figure it out with just a few minutes of reading the docs or googling around for an answer. From setting up scheduled tasks with a plugin, or changing the deploy script so it calls a custom command. Everything was easy to figure out and do - it has a large development community and really useful docs.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Heroku customer service is good, but not perfect. You can purchase higher levels of support, but we never did. There were times where I would ask questions and I wouldn't have the right service level, so my answer would take time to get back to me, but that's to be expected.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Heroku's technical support team is quite good and willing to get in the weeds to solve even complicated problems. There is also a large enough user base out in the world to get help easily from fellow users.
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