Name: Hey!Ho!
Author: Processor

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Agile Development

Beta Testing

Product Analytics

Development

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Emissions Management

Enterprise Asset Management

Online Notary

Transportation & Logistics

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Blade Servers

Build Automation

Cloud Brokers

Cloud Cost Management

Cloud Storage

Data Lakehouse

Data Mapping

Database Load Balancing

Edge Computing

Email Verification

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

License Management

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

Secret Managers

Service Virtualization

Web Content Filtering

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Customer Journey Analytics

Data Cleansing

Email Marketing

Marketing Automation

Online Proofing

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Sales

API Security

Security Orchestration, Automation and Response (SOAR)

Security

Animal Shelter

Banking

Debt Collection

ID Card

Interior Design

Last Mile Delivery

Legal Case Management

Online Ordering

Spreadsheet

Vendor Neutral Archive (VNA)

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Cisco Headsets

Cisco

Strapi

PAZO

ImageKit.io

ImageKit

Akamai Cloud Computing

Akamai

Kortical

BigID

NordLayer

Nord Security

AppsAnywhere

TelebuJoin

Telebu Communications

Basic

Standard

Advanced

GLPI Network Cloud

GLPI

Standard (PSA only)

Standard (RMM only)

PRO (Unified Basic )

Super (Unified Advanced)

SuperOps.ai

Hey!Ho!

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Processor

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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IT Service Management (ITSM) Tools