HID DigitalPersona

HID DigitalPersona
Formerly Crossmatch

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About TrustRadius Scoring
Score 7.8 out of 100
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HID DigitalPersona

Overview

Recent Reviews

HID DigitalPersona Review

8 out of 10
January 17, 2022
Medical staff needed a way to quickly log in to computers. We added card readers and HID DigitalPersona software. Our existing employee ID …
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A great biometric solution

10 out of 10
February 07, 2021
We are working to push out Digital Persona to all departments within our organization. It has helped us to maintain secure passwords for …
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Awards

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Reviewer Pros & Cons

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Video Reviews

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Pricing

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HID DigitalPersona

$3.75

On Premise
per user per month

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is HID DigitalPersona?

The HID DigitalPersona multi-factor authentication software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of authentication methods to access public and corporate network resources. Enterprise users can gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, and Citrix applications . Consumers can confirm their identity and authenticate transactions.

Balancing security and usability, HID DigitalPersona boasts one of the widest arrays of authentication factors in the industry. This includes one-time passwords, mobile-based push, smartcards, security keys, risk- and context-based methods, and biometrics, such as fingerprint, face, and behavioral keystroke.

HID DigitalPersona Video

HID Global product experts walk through the admin and end-user views of the DigitalPersona UI with a robust mix of deployable authentication factors. See how the solution addresses single sign-on, multifactor authentication, cloud applications and mobile security.

HID DigitalPersona Downloadables

HID DigitalPersona Competitors

HID DigitalPersona Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesMost Countries except companies included in US Embargo

Frequently Asked Questions

HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.

The Okta Identity Cloud and Imprivata OneSign are common alternatives for HID DigitalPersona.

Reviewers rate Usability and Support Rating and Implementation Rating highest, with a score of 9.

The most common users of HID DigitalPersona are from Mid-sized Companies (51-1,000 employees) and the Banking industry.

Comparisons

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Reviews and Ratings

 (109)

Ratings

Reviews

(1-25 of 51)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
I didn't select HID but was part of the decision-makers to move away from HID. The HID product we used was on-prem and carries a lot of overhead (installation, upgrades, hardware). We converted overall business applications to cloud-based OneLogin. We used HID for windows logon but decided it was not worth it to add that features for OneLogin (changed password requirements to more complex and less frequent password change so users have less issue remembering passwords). We deployed both SSO saml and form-based applications via the cloud so less overhead. We are able to support only business applications and don't allow personal password management. Integrates with AD via software sync on a member server rather than domain controllers. OneLogin already supports a lot of applications out of the box.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have not used any other product previously for ID card login. We did look at other products, but they were too invasive or too complicated. HID DigitalPersona was simple to implement, and it just works.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently do not use another vendor that provides similar services as HID Digital Persona. We really enjoy HID Digital Persona and the software and security it provides. When we were originally evaluating products, our sister organization was already in the negotiation process with Crossmatch, so we were able to jump aboard as well.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.
Owen Heuston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We never looked at another solution. I did initially only have the software installed locally on certain test users machines, but after testing that for a couple of months, slowly rolled it out to all users. Users of course were skeptical at first, but after I demonstrated to them how easy it was to use, they were won over.
Christopher McCarthy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • various
I don't recall the other products that we looked at when shopping, but we selected DigitalPersona for the suite of tools at a compelling price point. Having a robust solution that has met our needs was solution enough for us. It is not perfect but we have not found a better product that met our needs and budget.
May 27, 2019

Solid SSO Solution

Score 8 out of 10
Vetted Review
Verified User
Review Source
We used Imprivata prior to migrating to DigitalPersona. The scanners were able to capture the fingerprint 50% of the time. I have not revisited the product since because DigitalPersona works so well...until now. We are upgrading all systems to Windows 10, and the version of DigitalPersona that we are using is apparently not compatible. Our previous sales reps are no longer with Crossmatch, and we are having trouble connecting after numerous pings.
OneLogin and Okta were functionally similar. We prefer using biometrics, due to the uniqueness of one's fingerprint.
Fiserv Digital Edge (called Verifast when demonstrated) provides end-user and customer biometric authentication, but the setup was clunky and the scanners took up a lot of real estate. Many of our employees work in small, highly efficient workspaces. This solution was not a good fit for us.
Score 10 out of 10
Vetted Review
Verified User
Review Source

DigitalPersona initially had issues in the fingerprint quality aspect and live view functionality for capturing fingerprints. This was initially a setback when we had to use new SDKs(Drivers) for fingerprint readers we had already writing software for. Instead of DigitalPersona rewriting features and functionality already provided by Crossmatch, they started, in my opinion, from scratch and this created a delay in our software delivery process as it required hours of software engineering and testing.

Overall however, DigitalPersona's service and support at all levels, was exceptional. They stood by their product, supported us day after day and provided software engineering support every time it was requested.

Score 10 out of 10
Vetted Review
Verified User
Review Source
We used to use the finger print readers that came on the Dell computers, but the Digital Persona finger print reader works much more accurately. I will say, it has a problem in direct sunlight, but other than that, it really works well.
Rob Giermek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We replaced Integrated Biometrics with DigitalPersona about 3 years ago, we were having enormous issues with device failure. After switching to DigitalPersona, we reduced the failure rate by 90%. The remaining 10% of failures is about 9.5% product misuse and .5% other.
June 11, 2018

Altus at last !

Score 9 out of 10
Vetted Review
Verified User
Review Source
This is basically the generic version of what is in use by Dell. When compared side by side you can see how the screens are nothing more than branded pages of the same software. The difference is that digital persona can give you a discount on their software and you know that it will work on all of your dells as well as other vendors (Though check the model with Digital Persona just in case). I know it has saved us on the cost of buying the branded version of this product through Dell.