Functional Mobile Application Management and Protection System
HID DigitalPersona effectively creates highly valuable data reports and the flexibility of its functions is amazing. Through the HID …
HID DigitalPersonaFormerly Crossmatch
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HID DigitalPersona
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HID DigitalPersona
Starting at $3.75 per user per month
View PricingOverview
What is HID DigitalPersona?
HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and...
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How HID DigitalPersona Differs From Its Competitors
Awards
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2023
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2023
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2023
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Pricing
View all pricingHID DigitalPersona
$3.75
On Premise
per user per month
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is HID DigitalPersona?
The HID DigitalPersona multi-factor authentication software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of authentication methods to access public and corporate network resources. Enterprise users can gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, and Citrix applications . Consumers can confirm their identity and authenticate transactions.
Balancing security and usability, HID DigitalPersona boasts one of the widest arrays of authentication factors in the industry. This includes one-time passwords, mobile-based push, smartcards, security keys, risk- and context-based methods, and biometrics, such as fingerprint, face, and behavioral keystroke.
HID DigitalPersona Competitors
- The Okta Identity Cloud
- Imprivata OneSign
- Idaptive Next-Gen Access (formerly Centrify)
HID DigitalPersona Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Most Countries except companies included in US Embargo |
HID DigitalPersona Downloadables
Frequently Asked Questions
HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.
The Okta Identity Cloud and Imprivata OneSign are common alternatives for HID DigitalPersona.
Reviewers rate Usability and Support Rating and Implementation Rating highest, with a score of 9.
The most common users of HID DigitalPersona are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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June 10, 2018
The Concept is Awesome, the Execution Not So Much
We use it across the whole organization. The idea was to use biometric ID rather than memorize and enter passwords in the many applications we use on a daily basis.
- The concept is great. A password vault that is managed using biometric identification. Users forget/lose passwords but not their fingers.
- The fingerprint reader is pretty accurate.
- They could definitely improve on how the software reads/detects log on screens. Some applications, legacy and web based, are difficult for DigitalPersona to pickup on.
- There could be improvements to the user interface. The new Altus interface is actually worse in many ways than the older DigitalPersona interface. For example the way the logons are listed in the program is very convoluted especially if you have multiple logons to the same application.
- They could better test software before releasing it. Our upgrade to Altus from DigitalPersona was terrible. The version we installed had so many flaws that I felt it should not have left beta testing. It broke a lot of the logon templates, some of the password change screens stopped working, some users lost logon data, etc. We are still dealing with the fallout from it. Possibly the worst upgrade I have been involved with in my 18 years of IT experience.
I would say estimate that it works well with about 70% of the applications we use. The 30% either does not work or works partially - the password change template may not work or it will fill in the data but user has to click submit, etc. We have not been successful in using it over VPN using fingerprints. You can use over VPN by typing in the master password as a workaround. It just seems like our most commonly used applications are the ones DigitalPersona has problems with, thanks Murphy.
- When we first got DigitalPersona 7(?) years ago, it was great. It wasn't perfect but it was better than anything else we had seen at the time. However the software just seemed to languish and not improve with time. In fact it got worse with Altus.
- Most of the users seem to like it... when it works. When a password change screen does not work correctly, it is time consuming to fix.
- If the user base is very tech savvy, you will get a slightly better ROI. When the average user flubs up a password change or gets a password reset, it requires some technical help to fix and thus time consuming at times. Some tech-challenged users have a hard time really understanding how DigitalPersona works and those users sap up a lot of resources.
We have not looked at anything else since we have been on DigitalPersona Altus. However with the recent troubles with Altus, I have started to look around.
Yes, AD integration is good and works mostly well. However we have 1-2% of users whose DP/AD is so corrupted that the only fix would be to delete their AD account and start from scratch. This was the last fix suggested by DP support after we tried every other fix they could think of. We have yet to do this fix so those users are not using DP at the moment.
Without getting too specific, we use this for about 30 applications. It works well on about half, and to VARYING degrees with the other half. It's a mix of local/server applications and web applications. When it works, it's a beauty.
- My experience is that most web based applications are the easier ones for DP.
- The admin console to program the signon templates is fairly easy to use.
I have not heard of any vendors directly supporting DP. But I'm not sure that this is a justified question as it is the duty of DP to be able to screen scrape this information and make it usable for us.
Due to their poor execution with new releases and just poor overall software management, I would recommend against implementing as a new install. For example, one of the nice things about their password change screens was that you would summarize the application password requirements and display it for the users. However in one of the releases last year, they stopped displaying that requirements field and replaced it with a generic secure password guideline checklist. So our users would follow that guideline, because of the way we had trained them over the years to follow the password rules that would display, and they would promptly get locked out the application. We have a legacy application which requires a 6 character password and that was promptly displayed until this "upgrade" came along and ruined it all.
300
Every department/role in our company.
4
IT staff
- It integrates with AD so people do not have to remember logon info nor type them in every time.
- It functions as a password vault and thus helpful with the many application logons that our employees use.
- It's great that it supports multiple logons for the same applications. We have employees that have different roles within the same application and thus they have different credentials.
No
- Price
- Product Features
- Product Usability
The concept of the password vault for "all" applications tied to a biometric reader was the ideal solution we were searching for.
I'm not sure we would have selected it any differently. DP had a great concept and a decent product at the time. I just didn't expect them to get worse over time.
- When the templates work and the password change hints were working, password changes were simple.
- It is difficult for some users to grasp the concept of how to use this application after a temporary password is assigned to them and the password screen is "locked".
June 06, 2018
Review
We have benefited from this integration by helping users login to their domain workstations using their fingerprints and one less password to remember.
Active Directory
- RemoteApp applications
Users use Digital Persona to login to the published RemoteApps. It was fairly straight forward to achieve but does run into hiccups sometimes.
- Remote users on their non-domain workstations connecting to their domain workstations.
No.
- Single Signon
Get the latest version of the software, Altus. This is what they are called after the company was bought out and supports Windows 10 properly.
It is used by the whole organization. It takes the pain away from typing in your passwords every day for different websites and applications.
- Login speed
- Secure
- Sometimes it does not register fingerprints
- Templates get corrupt occasionally
We use DP for multiple logins including Windows, different websites, and other third-party applications.
- Makes the environment safer when users do not need to know their passwords so they cannot share it either by mistake or voluntarily.
No
- Price
- Product Features
- Product Usability
Get the latest version of the software and streamline the update.
June 05, 2018
Good Smart Finger
This has definitely been and Huge help for us. Less people forget passwords which stops our IT department from doing other projects. It is also very helpful being a secondary authentication for more secure websites. With it being very easy to use, any employee can just jump right in and start using it without any issues.
Our Core system and all of our Finance programs. We are now using DP with more cloud based programs and Anti-Virus. Mostly using it for Windows systems and websites. With more things going to sso we are finding new ways to use Digital Persona Altus so far everything is working.
- Xp2
Very easy to achieve. It only needs passwords.
- Single Signon
- AppExchange or similar marketplace
None that I can think of.
Take your time and don't over think it. It is very easy to use and is not the complicated.
DigitalPersona is being used by our entire organization. It really helps with our virtual system and when people have to change locations to help out they have all their passwords saved and easy access. This saves time and less calls to IT for forgotten passwords/resets. The program is very intuitive and once the templates are set up it is very user friendly.
- Very intuitive.
- Easy to get up and running.
- Great customer support with getting things moving smoothly.
- Overall good, none come to mind.
- Less password resets.
- Less forgotten passwords.
- Easy to change locations.
June 05, 2018
Useful solution for beefing up security posture
We have been able to randomize most of our users' AD passwords so that they are more secure. Most users now authenticate using only their fingerprint.
Right now, only Windows authentication and 3rd party website logins.
- We have not done any integrations. We only use DP to authenticate to 3rd party websites.
- We have done as much integration as we plan on doing for right now.
None of the above
None, we do not have any integrations.
All users authenticate to Windows using biometric fingerprint readers. We also use password manager through the Altus console to authenticate to 3rd party websites. We have over 120 3rd party logins that we manage, so this solution saves us time logging in to 3rd party websites and applications, and also gives us a secure way to store passwords.
- Windows authentication
- Password management
- multifactor authentication
- We have issues with fingerprint misreads with our users who do not have as defined of a fingerprint
- We also have issues with the Agent not loading in Internet Explorer consistently on some workstations.
We have struggled to get it working with VPN due to the fact that VPN is mostly used on laptops. Getting the built in fingerprint reader on laptops to work with DP is shaky at best.
- Positive impact is for the users for which the solution works they love it and it saves them time.
- We don't have any benchmarks, but, anecdotally, users report that the solution saves them time logging into websites and frustration with managing passwords.
75
AD authentication, storing passwords and authenticating to 3rd party websites using fingerprint
1
Understanding of password management and SSO authentication, AD
- AD authentication
- Password management
- Authentication to 3rd party websites using fingerprint
- We use the standard functionality
- We don't have plans to expand the functionality in any way