HID DigitalPersona

HID DigitalPersona
Formerly Crossmatch

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About TrustRadius ScoringScore 7.9 out of 100
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HID DigitalPersona

Overview

Recent Reviews

HID DigitalPersona Review

8 out of 10
January 17, 2022
Medical staff needed a way to quickly log in to computers. We added card readers and HID DigitalPersona software. Our existing employee ID …
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Verified User
Engineer

A great biometric solution

10 out of 10
February 07, 2021
We are working to push out Digital Persona to all departments within our organization. It has helped us to maintain secure passwords for …
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Verified User
Project Manager

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Awards

TrustRadius Award Top Rated 2021

Reviewer Pros & Cons

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Dave Fromdahl | TrustRadius Reviewer
Dave Fromdahl
Information Technology Systems Administrator
Roseburg Urban Sanitary Authority (Utilities, 11-50 employees)
Verified User
Administrator in Information Technology
Financial Services Company, 51-200 employees

Video Reviews (1)

Record

Pricing

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HID DigitalPersona

$3.75

On Premise
per user per month

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is HID DigitalPersona?

The HID DigitalPersona multi-factor authentication software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of authentication methods to access public and corporate network resources. Enterprise users can gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, and Citrix applications . Consumers can confirm their identity and authenticate transactions.

Balancing security and usability, HID DigitalPersona boasts one of the widest arrays of authentication factors in the industry. This includes one-time passwords, mobile-based push, smartcards, security keys, risk- and context-based methods, and biometrics, such as fingerprint, face, and behavioral keystroke.

HID DigitalPersona Videos

HID Global product experts walk through the admin and end-user views of the DigitalPersona UI with a robust mix of deployable authentication factors. See how the solution addresses single sign-on, multifactor authentication, cloud applications and mobile security.
First Hand: HID DigitalPersona Offers Top Level, Easy Security to an IT Support Company

HID DigitalPersona Downloadables

HID DigitalPersona Competitors

HID DigitalPersona Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesMost Countries except companies included in US Embargo

Comparisons

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Frequently Asked Questions

What is HID DigitalPersona?

HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.

What is HID DigitalPersona's best feature?

Reviewers rate Usability and Support Rating and Implementation Rating highest, with a score of 9.

Who uses HID DigitalPersona?

The most common users of HID DigitalPersona are from Mid-sized Companies (51-1,000 employees) and the Banking industry.

Reviews and Ratings

 (108)

Ratings

Likelihood to Renew (5)

9.9
99%

Usability (5)

9.0
90%

Support Rating (11)

9.0
90%

Implementation Rating (8)

9.0
90%

Reviews

(1-25 of 68)
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September 23, 2021

Secure Multi-Factor Authentication Software for Remote Work

Verified User
Employee in Other
Education Management Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

HID DigitalPersona is highly suited for integrated Windows login; it makes it easier to manage and administrate. HID DigitalPersona is not very useful for integrating with third-party applications, but it makes the windows login integration easier and more convenient for everyone who is working on the device for work.
February 11, 2021

HID Digital Persona/Biometric Review

Verified User
Vice-President in Information Technology
Banking Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Digital Persona is well suited for our environment. With the utilization of the password manager and the biometric readers, our users feel more at ease knowing that their passwords are more secure than ever. By using the biometric readers for MFA purposes, our users are engaged with our systems more and creating more complex passwords. The only time we have seen this solution not be well suited in our environment for the way we utilize it is when a user does not want to provide their fingerprint for their security.
February 07, 2021

HID DigitalPersona is great, but the Chrome Extension needs work

Verified User
Manager in Information Technology
Financial Services Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you need a biometric reader and a password manager in several applications with templates, this works well. If you are needing to use this in Chrome, the extension does not work so well. Most of our issues have come up with the Chrome extension and this can be cumbersome to keep updated, particularly in a provisioned environment.
February 07, 2021

A great biometric solution

Verified User
Project Manager in Information Technology
Banking Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

DigitalPersona has been a great help, especially in departments where users do not have permanent workstations and tend to move around a lot. We have had some issues with the Chrome extension not always working as expected, but we believe we have the issues worked out and now working.
February 06, 2021

To Crossmatch, or not to Crossmatch?

Parsram Rajaram | TrustRadius Reviewer
Parsram Rajaram
IT Director
City of Winter Park (Government Administration, 501-1000 employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

The solution is solid. However, there are "modern" 2FA solutions that are more nimble than Crossmatch. As an example, most users would prefer to have a push notification sent to a smartphone for second-factor authentication. We have tested Cisco DUO and find this solution to be more attractive from a usability perspective. It allows for two-factor authentication without having to rely on a physically connected biometric reader.
July 20, 2020

Utilizing DigitalPersona at a financial institution

Owen Heuston | TrustRadius Reviewer
Owen Heuston
IT Specialist
First Advantage Bank (FABK) (Banking, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It is great for Windows authentication and works with many other applications. In fact, the FDIC was here this past week and they were impressed in our utilization of the DigitalPersona software. It does add an extra level of security here at the bank and that is very important considering all of the financial data that we have here.
June 19, 2020

Altus 2.0 Serves Us so we can better Serve the Public

Lisa Tolan | TrustRadius Reviewer
Lisa Tolan
Network and System Administrator
Washington County Government - Arkansas (Government Administration, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Well suited for any office that handles any PII or sensitive data, as well as any office that performs cash handing or financial transactions. We strictly enforce biometric authentication for all Human Resources, Treasurer, Finance, Purchasing, and Collector offices within the county.
May 08, 2020

Hands on review of DigitalPersona

Christopher McCarthy | TrustRadius Reviewer
Christopher McCarthy
Systems Administrator
The Regional Cancer Center (Hospital & Health Care, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

We have a few users start with DigitalPersona and then stop using it. The cases generally involved 1 or 2 things. One, dry skin or smooth fingers have caused some problems with the readers detecting the user's finger print. When the reader became hard to use the user stopped using it. Two, users didn't need to login to a variety of systems. Users that don't enter credentials throughout the day didn't find much value in the system since they generally logged on in the morning and after lunch and that was all.
April 24, 2020

DigitalPersonal, a lot more than just a Fingerprint Reader

TC
Tres Coker
AVP Network Administration
Listerhill Credit Union (Financial Services, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It is probably more appropriate for departments that have multiple applications and where productivity is essential (a call center for example). However, every employee would benefit from this, just some groups might benefit more. If a user goes between 5 workstations or applications every day then saving that user the 15-30 seconds it takes to log in will benefit that individual more than a user that only logs into one computer once a day.

Enrollment is easy and IT departments benefit greatly because passwords are not a lot easier to manage.
April 22, 2020

Biometrics Solution Evaluation

Mauro Carrillo | TrustRadius Reviewer
Mauro Carrillo
Chief Information Technology Officer
Drummond Community Bank (Financial Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

In the business world, it's a very useful tool to allow users to manage their passwords more efficiently. I wouldn't recommend this to any organization with lots of custom applications. It works well with most basic applications and web login sites. But custom applications require additional configuration from their developers and most are not supported.
April 21, 2020

DigitalPersona biometrics is the future

Verified User
Technician in Information Technology
Banking Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's great when you can't find a password and you need to login ASAP. DP is there to assist. When you have so many employees and the first of the month comes and they have to change their passwords, DP saves it for them for easy access next time they login. Finger reader doesn't always read your finger if your finger is dirty or the product is dirty. It's a hit or miss at times.
January 10, 2020

Easy peasy biometric security

MF
Matt Fehnel
Director of IT
HILCO Electric Cooperative, Inc. (Utilities, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It works very well with a stable workforce with low to moderate turnover. Although user setup is relatively streamlined, Digital Persona wouldn't be nearly as effective in an environment with high turnover or many independent contractors requiring access to different applications and environments inside of the organization.
July 10, 2019

A good product so far

VN
Vik Nat
Technical Operations Manger
Georgia's Own Credit Union (Financial Services, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Overall happy with it. Still in Pilot so hard to give an example where it functions less appropriately. Only time will tell how it fairs. But overall we have been happy with it. Now that we are getting new laptops with biometrics scanner build into it. So we will see how it fairs.
April 12, 2019

DigitalPersona stands by their product and their level of support and quality of product is exceptional.

Verified User
Engineer in Engineering
Information Technology and Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Digital Persona is well suited for situations where auditing is required for processed transactions on internally written applications and to automate and speed up authentication of users who must repeatedly log into a system or application throughout their work day. Digital Persona is less suited for scenarios where user authentication throughout the day is minimal as this does not justify the fingerprint reader or the licensing expense for each user.
April 12, 2019

Try another product, and you'll end up back with digitalPersona's products!

Verified User
Supervisor in Information Technology
Government Relations Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

In a Microsoft Windows Active Directory network that has users who log into various websites with ever changing passwords, DigitalPersona Altus makes it simple for the user to manage getting access with just a finger print.