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HID DigitalPersona

HID DigitalPersona
Formerly Crossmatch

Overview

What is HID DigitalPersona?

HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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HID DigitalPersona

$3.75

On Premise
per user per month

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is HID DigitalPersona?

The HID DigitalPersona multi-factor authentication software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of authentication methods to access public and corporate network resources. Enterprise users can gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, and Citrix applications . Consumers can confirm their identity and authenticate transactions.

Balancing security and usability, HID DigitalPersona boasts one of the widest arrays of authentication factors in the industry. This includes one-time passwords, mobile-based push, smartcards, security keys, risk- and context-based methods, and biometrics, such as fingerprint, face, and behavioral keystroke.

HID DigitalPersona Competitors

HID DigitalPersona Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesMost Countries except companies included in US Embargo

Frequently Asked Questions

HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.

The Okta Identity Cloud and Imprivata OneSign are common alternatives for HID DigitalPersona.

Reviewers rate Usability and Support Rating and Implementation Rating highest, with a score of 9.

The most common users of HID DigitalPersona are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(179)

Attribute Ratings

Reviews

(1-1 of 1)
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Lisa Tolan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use Digital Persona Altus in our enterprise environment with over 500+ computers and up to about 800+ users. We implement biometric (fingerprint) access for all computer authentication in the network and for some managed applications that require enhanced security measures. We are about to roll out token authentication for a few departments that are now requiring improved measures of secure access and authentication of users.
  • Biometric Authentication - easy to set up and manage. Simple to deploy and enrollment of users.
  • Managed Passwords - The ability to require specific applications to use two factor authentication or even fingerprint only is a very useful tool.
  • Software OTP - The new features of Altus including the OTP tokens - for use with your mobile phone app is particularly handy.
  • Licensing - We find that licenses are used or allocated for users that won't even use the Altus authentication, bring about wasted costs of excessive and unnecessary licensing.
  • The biggest con so far has been the inability for technical support or the Crossmatch company to provide specific compatible hardware to use with the smart card or proxy authentication. We have yet to find a compatible solution to implement this and their support has been useless so far.
Well suited for any office that handles any PII or sensitive data, as well as any office that performs cash handing or financial transactions. We strictly enforce biometric authentication for all Human Resources, Treasurer, Finance, Purchasing, and Collector offices within the county.
We haven't tested or used the features for VPN or cloud. We have found that the ease of use for Windows logon is a benefit for some of our less technical users. Facial recognition has been a blessing for those users that do not have fingerprints or a mobile device to use OTP.
We have greatly benefited from this feature, as we are a MS AD environment. Being able to successfully authenticate users using not only secure but different features depending on the work zone has helped a lot. Being able to provide two factor or even three factor in some instances to protect the user, machine and data is wonderful.
All our platforms are pretty much Windows 7 desktops, in-house applications, and some proprietary applications specific to a department. We also utilize the kiosk setup for public users for public information lookup. This allows the department users to log in with their credentials (fingerprints) to reset any software or windows for the general public or to reboot the machines, reducing the calls for IT to assist with lockouts.
We do not currently use Microsoft Azure Active Directory at this time. We have no comment for this topic.
  • Positive impact would be the knowledge that our systems are safe from un-authorized users accessing certain programs or machines by using a shared or stolen password. By using biometrics we eliminate the sharing of passwords among users to ensure proper authentication and auditing of users.
No
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Testing and trialing other vendors.
We have never had an issue with technical support from Crossmatch, Digitalpersona or HID :) They go above and beyond to assist and troubleshoot issues.
No
We were having an issue with hardware tokens working with the system or not being compatible. Crossmatch went above and beyond to assist with testing vendor tokens for use.
  • Enrolling new user credentials
  • Installation of software on DCs and end user clients
  • Setting up Kiosks
  • Managed passwords for certain applications
Yes
for One Time Password use - mobile app
Software is easy to figure out and install. If you have a base knowledge of MS Active Directory and Group Policy, this should be a breeze.
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