HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch)

About TrustRadius Scoring
Score 7.9 out of 100
HID DigitalPersona (formerly Crossmatch)


Recent Reviews

HID DigitalPersona Review

8 out of 10
January 17, 2022
Medical staff needed a way to quickly log in to computers. We added card readers and HID DigitalPersona software. Our existing employee ID …
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A great biometric solution

10 out of 10
February 07, 2021
We are working to push out Digital Persona to all departments within our organization. It has helped us to maintain secure passwords for …
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TrustRadius Award Top Rated 2021

Reviewer Pros & Cons

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Video Reviews (1)



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HID DigitalPersona


On Premise
per user per month

Entry-level set up fee?

  • Setup fee required


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is HID DigitalPersona (formerly Crossmatch)?

The HID DigitalPersona multi-factor authentication software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of authentication methods to access public and corporate network resources. Enterprise users can gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, and Citrix applications . Consumers can confirm their identity and authenticate transactions.

Balancing security and usability, HID DigitalPersona boasts one of the widest arrays of authentication factors in the industry. This includes one-time passwords, mobile-based push, smartcards, security keys, risk- and context-based methods, and biometrics, such as fingerprint, face, and behavioral keystroke.

HID DigitalPersona (formerly Crossmatch) Videos

HID Global product experts walk through the admin and end-user views of the DigitalPersona UI with a robust mix of deployable authentication factors. See how the solution addresses single sign-on, multifactor authentication, cloud applications and mobile security.
First Hand: HID DigitalPersona Offers Top Level, Easy Security to an IT Support Company

HID DigitalPersona (formerly Crossmatch) Downloadables

HID DigitalPersona (formerly Crossmatch) Competitors

HID DigitalPersona (formerly Crossmatch) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesMost Countries except companies included in US Embargo


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Frequently Asked Questions

What is HID DigitalPersona (formerly Crossmatch)?

HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.

What is HID DigitalPersona (formerly Crossmatch)'s best feature?

Reviewers rate Usability and Support Rating and Implementation Rating highest, with a score of 9.

Who uses HID DigitalPersona (formerly Crossmatch)?

The most common users of HID DigitalPersona (formerly Crossmatch) are from Mid-sized Companies (51-1,000 employees) and the Banking industry.

Reviews and Ratings




(1-25 of 68)
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Dave Fromdahl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It couldn't calculate the ROI but certainly makes logins (domain and otherwise) MUCH faster while still allowing for complex passwords.
  • Keeps IT department from constantly having to reset forgotten passwords.
  • Not sure how to get a good metric on actual ROI but it does exist.
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Less requests for password resets.
  • Productivity has increased due to the simplicity of logging into a wide variety of apps.
  • More security as staff no longer leaves their passwords lying around since they only need to remember their network password.
Owen Heuston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Provides a quick one finger authentication\log-on.
  • Logging onto a machine that is used by several other users, such as in retail is no problem because the DigitalPersona software does a switch user function instead of logging out the other user.
  • One negative that was apparent immediately after installing the DigitalPersona software was that users very easily forgot their Windows passwords because of the one finger log-on.
Lisa Tolan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Positive impact would be the knowledge that our systems are safe from un-authorized users accessing certain programs or machines by using a shared or stolen password. By using biometrics we eliminate the sharing of passwords among users to ensure proper authentication and auditing of users.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • For our situation, Digital Persona for processing applicants is not an option but a requirement. For the system operators DigitalPersona is also an auditing requirement and a necessity in order to automate processing of applicant transactions throughout the day.
  • Digital Persona having joined forces or I should say, merged with Crossmatch has helped standardized the software engineering process for transacting applicants and authentication of operators as well as streamlined the software engineering effort required for performing fingerprint matching.
  • Digital Persona has gone above and beyond in providing us customized support to allow us to tailor their software to our specific needs.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Our users needed a product just like DigitalPersona Altus, but all the other products we looked at saved all of the data to the local computer. Having a central storage location that is not saved on the local computer allows for simpler migration and that saves IT staff time.