HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch)

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About TrustRadius Scoring
Score 7.9 out of 100
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HID DigitalPersona (formerly Crossmatch)

Overview

Recent Reviews

Easy Biometric Secure Login

9
March 15, 2022
We are using HID DigitalPersona primarily for multifactor domain authentication on workstations across our entire organization and are …

HID DigitalPersona Review

8
January 17, 2022
Medical staff needed a way to quickly log in to computers. We added card readers and HID DigitalPersona software. Our existing employee ID …
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HID DigitalPersona User Credential Manager

7
July 13, 2021
HID DigitalPersona is being used for multiple facilities' nursing staff and other departments that access multiple systems. The HID …
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HID Digital Persona/Biometric Review

10
February 11, 2021
We are currently using Digital Persona for MFA with the biometric readers. This solution has changed how we do password resets. This has …
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A great biometric solution

10
February 07, 2021
We are working to push out Digital Persona to all departments within our organization. It has helped us to maintain secure passwords for …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2021

Reviewer Pros & Cons

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Video Reviews (1)

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Pricing

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HID DigitalPersona

$3.75

On Premise
per user per month

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is HID DigitalPersona (formerly Crossmatch)?

The HID DigitalPersona multi-factor authentication software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of authentication methods to access public and corporate network resources. Enterprise users can gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, and Citrix applications . Consumers can confirm their identity and authenticate transactions.

Balancing security and usability, HID DigitalPersona boasts one of the widest arrays of authentication factors in the industry. This includes one-time passwords, mobile-based push, smartcards, security keys, risk- and context-based methods, and biometrics, such as fingerprint, face, and behavioral keystroke.

HID DigitalPersona (formerly Crossmatch) Videos

HID Global product experts walk through the admin and end-user views of the DigitalPersona UI with a robust mix of deployable authentication factors. See how the solution addresses single sign-on, multifactor authentication, cloud applications and mobile security.
First Hand: HID DigitalPersona Offers Top Level, Easy Security to an IT Support Company

HID DigitalPersona (formerly Crossmatch) Downloadables

HID DigitalPersona (formerly Crossmatch) Competitors

HID DigitalPersona (formerly Crossmatch) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesMost Countries except companies included in US Embargo

Comparisons

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Frequently Asked Questions

What is HID DigitalPersona (formerly Crossmatch)?

HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.

What is HID DigitalPersona (formerly Crossmatch)'s best feature?

Reviewers rate Usability and Support Rating and Implementation Rating highest, with a score of 9.

Who uses HID DigitalPersona (formerly Crossmatch)?

The most common users of HID DigitalPersona (formerly Crossmatch) are from Mid-sized Companies (51-1,000 employees) and the Banking industry.

Reviews and Ratings

 (108)

Ratings

Reviews

(1-25 of 68)
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Dave Fromdahl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Extremely good at domain authentication
  • Extremely good at security
  • Great at multifactor authentication
  • Biometric authentication
  • Password manager; credentials for websites must be set in IE, not Chrome or Firefox
  • Nothing can be done about it, but you must understand Active Directory and Group Policy to use this product
  • It is a little difficult to contact tech support but once you do, they are very good
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • SSO (form based authentication)
  • integrate with AD to log users into computer
  • somewhat ease of use for users
  • very little updates is required
  • fingerprint readers are expensive and need maintenance; doesn't support fingerprint reader that comes with a laptop like Dell
  • should require installations on domain controllers
  • software is not as intuitive (end users and management)
  • software license assignment/removal is manual process
  • software upgrades on a domain controller are recommended to use their professional service
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Logs users on quickly.
  • MFA for security (4 digit code in addition to card scan for the first login of the day).
  • We have multi-user logins on the medical floors and HID DigitalPersona really helps speed the login process.
  • We have a lot of employee turnover. Recovery of license could use a little streamlining. Currently a manual process.
  • Other than that, the product just does what it does. Kind of set it and forget it.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Simple user interface
  • Easy to set up
  • Easy to manage multiple credentials
  • Remove client dependency on dot net
  • Improve user credential lockout password reset
  • Improve and simplify compatibility with Citrix environments (requires specific installation sequence with Citrix client)
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • I integrates into Windows at the login screen, unlike most other products.
  • Easy to administrate biometrics, SMS, Authenticator apps for smartphones, etc.
  • Gives avenues for Service Desk personnel to help users login if needed.
  • Difficult to log in with a local administrator account. We have to boot into Safe Mode and disable DigitalPersona.
  • DP has not ever worked with Dell integrated fingerprint readers.
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Password management works really well.
  • Fingerprint readers rarely have issues.
  • Deploying templates for particular applications is fast and easy.
  • Technical support's answer to all issues seems to be to upgrade.
  • Digital Persona's icon covers other toolbars and icons.
Owen Heuston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Provides an extra layer of security, each person has a unique fingerprint.
  • Allows users to quickly log in to or switch computers on the fly, much faster than typing in a password.
  • Can be used with all kinds of programs. We utilize it with any program that requires authentication, and you can modify the software to work with several applications.
  • I find that sometimes I have had to delete a users fingerprints and re-add them. There must be something going on where the software believes that the user has changed their fingerprints.
  • I have on occasion come across a person where the reader was unable to create fingerprints for that user. It would be interesting to see if the sensitivity of the 4500 reader could be improved on.
  • I find that using the DigitalPersona software makes the users ultimately forget their passwords. Maybe every once in a while the software could require the user to type in their Windows password to help them remember it.
Lisa Tolan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Biometric Authentication - easy to set up and manage. Simple to deploy and enrollment of users.
  • Managed Passwords - The ability to require specific applications to use two factor authentication or even fingerprint only is a very useful tool.
  • Software OTP - The new features of Altus including the OTP tokens - for use with your mobile phone app is particularly handy.
  • Licensing - We find that licenses are used or allocated for users that won't even use the Altus authentication, bring about wasted costs of excessive and unnecessary licensing.
  • The biggest con so far has been the inability for technical support or the Crossmatch company to provide specific compatible hardware to use with the smart card or proxy authentication. We have yet to find a compatible solution to implement this and their support has been useless so far.
Christopher McCarthy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy for our users to register their fingerprints without IT hand holding. (Sorry for the pun).
  • Fingerprint accuracy. We have never had any issues with accuracy.
  • Some use the password manager without the biometrics as it is fully functional password manager without the authentication piece.
  • I wish there was a way for DigitalPersona to recognize when a webpage has changed a header. As it works now if a login page address or header changes then DP doesn't know you have a saved password for the site. This requires editing the current entry or creating a new one.
  • Not sure if this has been fixed in the most recent version, but we have had issues with deleting AD accounts before deleting the license and fingerprints associated with it. This resulted in the license being tied to a user no longer employed and no way to remove it without technical support.
  • The newest version is slow to open the password manager.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Application / AD Integration
  • Simplicity of application
  • Their solution solves multiple problems
  • Easy Upgrades
  • Implementation is difficult, this is more to due to the applications than DigitalPersona. (all applications are not created equal)
  • Native Two-Factor support (client less two factor support)
  • Laptop biometrics support
Mauro Carrillo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Network/Windows login authentication
  • Password Management
  • The Implementation process needs improvement. Working with an engineer that is not familiar with the network environment can cause some issues and delays.
  • Technical support doesn't have all the answers and can take a long time to get back to you on open tickets.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy login access. No need to look for password as DigitalPersona does that for you.
  • Its biometrics (finger reader).
  • Password Keeper
  • Safe and secure
  • Ability to access more website to save passwords.
  • It gets dirty fast. Since it is Biometric if fingers are dirty it won't read them.
May 27, 2019

Solid SSO Solution

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Quick and easy authentication.
  • Straightforward Active Directory integration
  • Silent solution.
  • Upgrading or attempting to contact sales. We are trying to upgrade now and are still not in contact with anyone after two weeks of pings.
  • User forums and support knowledge bases. The self-support is lacking.
  • DigitalPersona only works with Microsoft IE in our environment. We are increasingly moving away from IE and using Chrome or Firefox due to the number of issues we experience with IE. DigitalPersona should work with all major browsers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Digital Persona does particularly well on fingerprint matching to authenticate users' credentials via Fingerprint against Active Directory.
  • Digital Persona does well on providing active directory tools for troubleshooting problematic fingeprints.
  • DigitalPresona provides intuitive wizards for enrolling, re-enrolling and un-enrolling users' fingerprints from active directory.
  • Digital Persona authentication process is quite fast. It takes less than 1 second from the time one captures the fingerprint to the time the user is authenticated.
  • Digital Persona does not have a granular auditing method for generating reports of active users and the last time a specific user or users were last successfully authenticated or attempted to authenticate in active directory. This functionality can provide significant value to customers, especially for customers where the number of licenses ranks in the thousands. This would allow customers to revoke a license from users who do not use their fingerprint for authentication.
  • Digital Persona does not have the ability to purge stale fingerprints to free up licenses that have been assigned to users who do prefer not to use their biometric login, users who have left the company or moved on to a different department. Having the ability to purge stale users' biometrics (and licenses) can potentially save customers licensing fees.
  • Digital Persona does not have the ability to run reports for stored biometrics. It could potentially prove useful to be able to run reports of say 5000 users and have a breakdown of fingerprint quality spectrum. This could potentially alleviate administration overhead by identifying stored problematic low-quality fingerprints for users.
  • Digital Persona should have its own GUI Based Administration Utility to have one central point of administration including identifying which accounts have not used fingerprint login as to free up unused licenses, license reporting and type of DigitalPersona Feature used.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • DigitalPersona provides fast and accurate support. When looking for a solution to a problem, their support team knows exactly who to engage with in order to give us our fastest results.
  • Because the software is encrypted in our Active Directory, changing out a user to a new workstation is simple. We just install the software, and then re-add the users finger prints. All of their passwords are safely and securely stored and come right back once the user is identified.
  • I tested the Altus product on the new Microsoft Surface keyboard with a finger print reader, and it does work.
  • DigitalPersona Altus can make their renewal process better. Last time we had to renew, we did not get a notification to renew, and actually had to reach out to Crossmatch after we tried to get support and found out we were out of warranty. We would have easily paid our renewal, if we knew that the expiration was coming.