Higher Logic Thrive

Responsive and Knowledgeable Product Managers: Several users have praised Higher Logic's product managers for being among the best in the industry. They appreciate that the managers are knowledgeable about their products and not pushy in trying to sell them. The professional and thorough demonstrations and explanations of fees provided by the product managers have also been commended by users.

Top-Notch Technical Support: Many users have highlighted the helpfulness of Higher Logic's technical support team. Not only do they resolve issues efficiently, but they also provide valuable insight and assistance with non-issues. Users have particularly appreciated receiving guidance for mini-redesigns using their own skills along with the Higher Logic platform.

Continuous Updates Based on User Feedback: Numerous users have commended Higher Logic for continuously updating their software based on user feedback. These updates are implemented quickly, sometimes within hours, showcasing a commitment to improving user experience. This responsiveness to user suggestions demonstrates Higher Logic's dedication to providing a platform that meets their customers' needs.

Lack of Support for AMS Version: Some users have expressed frustration as they are unable to use certain products offered by the company due to the lack of support for their specific version of AMS.

Difficulties in Managing Processes: Many users find it challenging to manage their organization's processes because there is no bundle pricing or combined billing, resulting in separate invoices for each product. This can be time-consuming and inconvenient.

Inconvenient Page Navigation: Users have mentioned that navigating through pages can be frustrating as they have to manually scroll back to the top after each page, which slows down their workflow and decreases efficiency.

Users recommend implementing Higher Logic's platform using best practice guides to significantly improve results and outcomes. They also advise following the suggested best practices and suggestions for implementation provided by the Higher Logic team, as this can help associations make the most out of the platform.

Users highly recommend attending Real Magnet User Group to maximize the use of Real Magnet. They believe that this group is extremely beneficial for getting the most out of their investment in Real Magnet. Users mention that attending this group allows them to access expert resources and gain helpful insights from the Real Magnet team.

Clear definition of needs beforehand is recommended by users before utilizing Real Magnet's features. Users suggest clearly defining requirements to ensure that Real Magnet aligns with their specific needs. They also mention that going through Real Magnet's training program and having the ability to code HTML without their interface can be helpful while using the tool.

In summary, users recommend following best practices and suggestions provided by Higher Logic for successful implementation. Additionally, attending Real Magnet User Group is highly recommended for maximizing the use of Real Magnet. Defining needs clearly and undergoing training are also advised when utilizing Real Magnet's features.