- Video Conferencing
- Recoding sessions
- Connecting reps across the globe for collaboration
- Sometimes get disconnected. I assume every platform like Highfive has these issues.
- Could use some video quality enhancements. We might have an old camera.
- The audio has severally improved since we received the Dolby Speaker/Mic disks.
- Highfive is great for connecting with remote colleagues and providing face to face interaction and screen sharing capability. Perfect for companies with multiple offices, or employees out in the field.
- Highfive is great for Rick-Rolling your co-workers in other rooms when they least expect it.
- Getting Rick-Rolled by your co-workers...
- Highfive can at times lag, or run slowly if you or one of the participants in the meeting has slow internet.
- Setting up Highfive correctly can be a bit complicated for those who are tech challenged.
It's not the best for large webinars where there could be a large number of individuals you don't know joining to listen/sit in on the content.
- Attractive and simple to use GUI (graphical user interface)
- Good audio and video quality
- Visually attractive hardware, contemporary and with good visual indicators
- Intuitive and flexible in its configuration
- Performance is dependent on good (solid) network connectivity
- Scaling can be challenging when deployed in a mixed resolution environment (1080p / 4K displays)
- Latency when using moving video isn't fluid (at least not at the time of use, early this year)
- Hand-over between users in the same room (presenter role) is a bit confusing. A learning curve is noted when team use the system. Particularly challenging for guest users.
- The equipment offered is top notch. Dolby Speakers and sharp quality video cameras are great.
- Integration with Google is very convenient for a company that uses Google Drive, Google Calendar and Gmail. I have the Highfive plugin on Chrome and can use the tool from the browser.
- The UI is very user friendly and easy to use (with the exception of the call in info)
- There has been some consistent static on all calls when I use my laptop sound. This is obviously very annoying.
- This is a difficult tool to use with customers. Most have some type of firewall and don't want to download software. The browser feature comes in handy in that way though. I wish it was easier to simply host a phone call if I needed to as well. A lot of clients just want a dial-in number and that information changes for every call and every few minutes in the call - so you can't share a number unless they are going to call in right that minute.
- It keeps things simple with its interface, so I usually know what to click.
- It automates a lot of the process of calling in, which can be nice.
- It's very laggy, often buffering during screen-share and video playback is dreadful.
- Sometimes calls are dropped, which can be frustrating.
- Minimal initial config needed.
- Audio and video quality is good (as long as your internet connection is good).
- Desktop App is easy to use (with some caveats).
- Highfive uses a lot of bandwidth. This has been a problem for our Atlanta office, where they have a cable internet connection. Our Auburn office has no problems, but we have a 250x250M fiber connection.
- There's no option for lower resolution on slower connections.
- Moving calls from laptop to TV and vice versa can sometimes be confusing.
- No Linux app. I use Linux regularly and find it very frustrating that Highfive doesn't have an app so I'm forced to reboot into Mac OS to do Highfive calls.
- Monthly cost is high.
- Sometimes the hardware/software is glitchy and needs to be restarted.
- Super easy to start a Highfive session.
- Very easy to add or include users in a Highfive session.
- If not using the Dolby speaker/mic audio is much more difficult to work with.
- I've had a few times where the desktop application has crashed and my camera on indicator stays on.
- Highfive has a very friendly UI. Inviting others to join, muting attendees, casting options, etc., is well-labelled and intuitive to figure out without needing to read online resources or Attend lengthy trainings.
- Rarely have I experienced any connectivity issues. The entire length of our 45-60 minute meetings are not usually interrupted.
- Lag. While connectivity for dropping typically has no issues, there is the occasional lag where a teammate is cut-off mid sentence followed by 2-3 seconds of frozen screen.
- I'm not sure if its the quality of camera in our conference room, but the pixel quality/density tends to jump around every so often (to quantify I'd say this happens twice in a 45-60 minute meeting) during calls ranging from 240p to 720p as it tries to re-adjust to higher quality. This is not so bad as most of our team meetings do not require visual representation, but rather revolve around discussion.
- Occasionally, the device which we want to cast to is unavailable. Again, I would be unsure if this is due to our tech or an issue with Highfive specifically. For instance, at least twice in 2016 we've had to move to a difference conference room because Highfive did not present our normal conference room as an option for casting while hosting.
Most of my organization uses Highfive in similar manners.
- Face to face conversations mean so much more than a traditional conference call.
- Camera quality is great, wide angle shows an entire room.
- Easily integrates with people outside the organization. In just a few clicks, they can join in and collaborate.
- Works great with a laptop and a good headset.
- It constantly asks for feedback after every call. I think because I use it so much, it gets annoying. It's just an extra click that I don't want to have to do.
- It would be nice to be able to toggle through the participants when there are more than 3 people on a call.
- It would be nice to be able to change the size of the the video of the physical room you are in. Or move that to another window?
- Highfive is very easy to start using. The interface is simple, clean, and intuitive. Even some of our less tech-savvy customers figure it out rather quickly.
- Highfive's hardware integration is pretty good. They have devices for including a small conference room into a remote call. The video can capture the entire room all at once and the audio pickup isn't bad even though the source of it is in a single location. As long as the room isn't too big, it can usually pick up what everyone is saying.
- It is easy to add audio-only participants by generating a phone number at the time of the call. This is helpful to share with customers who may be on the road at the time of the call.
- Like most teleconferencing software, Highfive doesn't do well with controlling Echos. Usually we can figure out who needs to mute what in a meeting to avoid echoing but sometimes Echos persist throughout a call despite everyone being muted save for the speaker.
- The more features you use simultaneously on Highfive, the more lag there is in performance. If someone is sharing his/her screen while the conference has "moved" from someone's computer to a TV monitor, there is a delay of a second or two in what the user is doing.
- Highfive currently has no method of generating a phone number for a call days in advance of the call. If you try to generate a phone number to share with customers who don't have video options, you cannot do so until the day of the conference (that or just leave the Highfive window open for days).
- Ease of use.
- White-listed org ownership of meetings (no waiting for presenter).
- All in one device is a great hardware solution (no piecing together speakers, phones, and webcams).
- Screen sharing can lag on poor wireless connections.
- Session recording would be very useful.
- Battery usage can be significant. Reduction of power usage would be an improvement.
- Very simple to use, where other tools use passwords and complex links, users within an organization are able to join a call just by knowing the name and outsiders can be added in by the host.
- Google Chrome add-on makes jumping into calls a little faster, although it does still require the standalone client.
- Video and audio quality is ranges between excellent and bearable depending on connection quality.
- Highfive has no built in chat feature, which is a large downside. Sharing links and general text conversation needs to be carried out through another service.
- The simple nature of entering into any call with its name also means you can't truly have a secure internal call because any member of your organization with the name or link can join into the call.
- We have also experienced a lot port based errors in our months with the product.
- You are not able to choose which screen you share with Highfive.
- It has help provide collaboration and promote a greater team work. I find our users are more willing to do a video meeting because of how easy it is to do so.
- The easy of setting up and starting a Highfive conference is so easy it makes anyone look like a pro!
- Support! The Highfive support team is great. On the few occasions I have contacted them they are on it.
- Not much I can say here. After a year of use I have not found many faults. The mobile app and desktop app have continually improved and are still doing so.
- about the only thing I can think of is I wish it had a way of listing who else is on the call as it only shows the last three people who have talked. This is kind of annoying when we have a large call.
Initiating a meeting is just a matter of few clicks - that's it.
- Multiple Device Support helps people to access Highfive anywhere and Attend meetings at their convenience.
- Wireless projection to displays removes the hassles of multiple wires and adapters for different machines.
- Ease of presenting from your desktop which helps people in the meeting to view content on your machine.
- Frequent loss in connection needs to be looked into.
- High bandwidth usage can be improved upon.
- Better managing features and meetings when there are poor connections or technical issues.
- Screensharing for both in-room, and remotely.
- HD audio clarity from Highfive conference speakers
- Ability to add meeting attendees on the fly
- Integration with Google Calendar
- Latency from laptop to display/projection
- Learning curve for some first-time users seems a little steep
- Camera default to off upon login
- Phone number more visible/accessible by all attendees
- Handling conference calls between offices.
- Providing a quick and easy screensharing solution.
- Integration with Google for creating calendar invites with a call attached
- Integration with Slack for easy on the fly meetings
- Performance of basic audio on their conference room camera/mic system
- Performance on limited speed networks - option to turn off video from other attendees could help improve performance in this scenario
- Intelligently level audio between participants whose mics are at different levels
Highfive Scorecard Summary
Feature Scorecard Summary
Highfive aims to simplify business collaboration with a conferencing platform that builds connected cultures. It was recently named one of The World's Most Innovative Companies of 2018 by Fast Company,
Starting with no app downloads or pin codes, Highfive is built to be easy enough for anyone in your organization to collaborate effortlessly. According to the vendor, Highfive’s all-in-one solution reduces IT headaches usually associated with video conferencing. The meeting room hardware takes just minutes to set up, with no need to hang mics or set up dedicated computers. With HD cameras and industry-leading audio powered by Dolby Voice, Highfive makes it feel like everyone is in the same room while still being affordable enough to enable collaboration for every employee and in every meeting room.
Highfive is a fast growing company in the collaboration space, and is used by thousands of organizations including The Atlantic, Expensify, Harry's, Rue La La, Rolling Stone, Paperless Post, and Betterment.
|Teams Software Plan||$9.99||per user/month, min. 10|
|SMB Software Plan||$12.99||per user/month, min. 10|
|Select Meeting Room Plan||$99||per room/month|
|Plus Meeting Room Plan||$199||per room/month|
Affordability that allows you to enable all of your employees and meeting rooms with video conferencing. Highfive's web conferencing software starts at $9.99 per user/month. Plus, extend your Highfive experience into your meeting rooms with hardware and software meeting room plans. Choose your software plan and mix with any of the meeting room plans.
Highfive Support Options
|Free Version||Paid Version|
Highfive Technical Details
|Mobile Application:||Apple iOS, Android|
|Supported Countries:||U.S., Canada, Australia, New Zealand, European Union|
|Supported Languages: ||English|