HipChat (discontinued)

HipChat (discontinued)

About TrustRadius Scoring
Score 7.5 out of 100
HipChat (discontinued)

Overview

Recent Reviews

Basic app with basic features

7 out of 10
April 13, 2021
HipChat was used by our whole company and especially within the Engineering community. It helps everyone to communicate across team very …
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HipChat

9 out of 10
January 17, 2018
[It's] Used by developers and product management team. A very useful tool for quick discussions and sharing of ideas, in a one to one or …
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HipChat ain't all that hip.

3 out of 10
January 17, 2018
We used HipChat for our internal communication platform. However, we recently switched to Slack. HipChat seemed a bit dated and frequently …
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Reviewer Sentiment

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Negative ()
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Awards

TrustRadius Award Top Rated 2018

Popular Features

View all 14 features

Chat (134)

7.7
77%

Notifications (132)

7.7
77%

Search (104)

7.2
72%

Discussions (112)

6.5
65%

Video Reviews

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Pricing

View all pricing

HipChat Basic

$0

Cloud
per user

HipChat Plus

$2

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Project Management

7.3
73%

Communication

7.3
73%

File Sharing & Management

6.3
63%

Product Details

What is HipChat (discontinued)?

Hipchat is discontinued by Atlassian. Users are being migrated to Slack.

HipChat (discontinued) Features

Project Management Features

  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Search
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with GoToMeeting

File Sharing & Management Features

  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface

Additional Features

  • Supported: Custom emoticons

HipChat (discontinued) Screenshots

HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).

HipChat (discontinued) Integrations

  • Bitbucket
  • PagerDuty
  • Adobe Creative Cloud Image Editor
  • Facebook
  • JIRA
  • Google Calendar
  • Statuspage.io
  • Uber
  • and over 100 more!

HipChat (discontinued) Competitors

HipChat (discontinued) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Comparisons

View all alternatives

Frequently Asked Questions

What is HipChat (discontinued)?

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

What is HipChat (discontinued)'s best feature?

Reviewers rate Surveys highest, with a score of 8.

Who uses HipChat (discontinued)?

The most common users of HipChat (discontinued) are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 108)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
I've used Slack and it's much better app in comparison with HipChat. Slack is much faster than HipChat. Slack has strong user community and lot of documentation around how to use it. Product functionality and performance is superb with Slack compared to HipChat. Slack has more emojis and icons which brings them closer to how people use their cell phones in text conversations.
Ajay Akunuri | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Compared to Skype creating groups is easy and fast. Also , file sharing is easy and loads instantly . Emoji and gifs are much more better in HipChat compared to Skype .My company's management chose to use HipChat for our organization as they got the license of HipChat for cheaper deal than compared to other similar products in the market.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We selected HipChat because it was an enterprise solution to our organization. It allowed us to connect our enterprise ticketing software (which was used for everything) to communicate updates/patches and solutions to our clients. HipChat was a great tool because we were able to install on-premises and it integrated better with our internal systems.
Score 5 out of 10
Vetted Review
Verified User
Review Source
HipChat really cannot compete with Slack so it doesn't surprise me that they've purchased the code base from Atlassian. As I mentioned earlier in the review it's screen sharing, video/audio quality and file transfers abilities are almost universally done better by the competition including (Slack, Discord, Zoom and Skype).
Score 7 out of 10
Vetted Review
Verified User
Review Source
While Sametime or Jabber multi people chat requires that someone who's in the chat invite you, HipChat has this nice system of a room where anyone with the right permission can join at any time. Also, the history of a Sametime or Jabber chat tends to be lost in the participants' computers after some time, while HipChat's history is kept on the HipChat server and can be found a long time after.
Score 7 out of 10
Vetted Review
Verified User
Review Source
At the time, our organization was using Jabber for communication, which wasn't suited well for teams. HipChat brought a ton of great features when moving from Jabber, such as the ability to make rooms for each of our projects.

Rocket Chat is an open-source Slack clone, which doesn't seem as reliable or well designed as HipChat. It also lacks many of the HipChat features.

Slack seems to be the most popular tool of this type. I find that the Slack apps have a better design than HipChat. Slack also seems to be innovating a bit faster with features being added. However, for the price, HipChat looks to be a much better deal, as the price for Slack is quite high. They both offer a pretty good free plan though.
Score 3 out of 10
Vetted Review
Verified User
Review Source
Slack is by far a better alternative, and HipChat was only developed as an alternative to Slack. It certainly falls short. The platform is not user-friendly, it is generally a bit buggy, and it doesn’t organize conversation threads in an efficient way like Slack does.
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Slack and Cisco Spark Room Series
Aside from HipChat we used Slack and Cisco Spark. Cisco Spark doesn't look as outdated as Hipchat but still is very limited with integrations and requires a paid version to take full advantage of it. Mobile version of Cisco Spark is limited and doesn't have many settings. Slack has been perfect for us lately. It's modern, very easy to use, has simple integration with JIRA and other software, it has many bots, settings, and it has large community and support as well. Slack mobile app is pretty quick and very intuitive.
Himanshu Singh | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
HipChat offers a good advantage for organizations looking for a low cost communication tool. The integration is easy and widely supported by many forums. Though, the technical issues are less reliable. Due to technical failures, Slack and Skype take the cake. Slack offers many advantages over other two. But, the best part of HipChat is file sharing, in various formats. It has good features to take care of your file sharing.
January 17, 2018

HipChat for devops

Score 7 out of 10
Vetted Review
Verified User
Review Source
I used HipChat in a company which was pro "open source" and another one which is pro Atlassian.
For the "open source" company I was not involved in the decision of selecting HipChat but I know that the integration with Jenkins and other internal tools were drivers for selecting HipChat.

For the other company, we have HipChat and Microsoft Teams. Unfortunately, HipChat is not the "default" chat room and we are using Microsoft Teams more which integrates very well with Microsoft products.
January 17, 2018

HipChat

Score 9 out of 10
Vetted Review
Verified User
Review Source
Had used earlier in a private setting. Loved the product. We have other Atlassian products like Jira and Confluence. Very happy with them.
Score 3 out of 10
Vetted Review
Verified User
Review Source
We left HipChat because of ongoing support issues and it didn't seem to be exactly, cutting edge. We now use Slack which seems to be much more in line with our organization as a whole. The features we use on slack were not offered at the time on HipChat and I think they had some catching up to do.
Eric Broz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Vladimir Salnikov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Hmm, actually we use both, but HipChat is currently much more stable and has functionality reach on every platform. For example, Skype for Linux misses very many features in comparison with "flagship" Windows version of it. The only reason to use Skype, I repeat, it is still remains group video calls. We will just abandon Skype, when such functionality will appear in HipChat.
Francis Lewis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used hipchat because it is part of the Atlassian family of products, so integration was probably the easiest than if we went with something else. It's easy to for non-technical people to pick up and start using without much difficulty and allows flexibility in customization, and is overall a pretty nice product.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Hipchat works about as well as the other products (Skype and Google Chat). The other products have the advantage of video chat embedded into the system. I couldn't see HipChat as a stand alone product, we mainly use it because it matches with other software like JIRA, though Hipchat does have more emojis and a conversational tone.