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HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and …
Starting at $0 per user
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What is HipChat (discontinued)?
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
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Popular Features
- Notifications (130)7.777%
- Chat (132)7.777%
- Search (103)7.272%
- Discussions (110)6.565%
Pricing
HipChat Basic
$0
Cloud
per user
HipChat Plus
$2
Cloud
per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HipChat (discontinued)?
Hipchat is discontinued by Atlassian. Users are being migrated to Slack.
HipChat (discontinued) Features
Project Management Features
- Supported: Mobile Access
- Supported: File tracking
- Supported: Search
- Supported: Integrates with other Project Management Tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with GoToMeeting
File Sharing & Management Features
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Device sync
- Supported: Web interface
Additional Features
- Supported: Custom emoticons
HipChat (discontinued) Screenshots
HipChat (discontinued) Integrations
HipChat (discontinued) Competitors
HipChat (discontinued) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English |
Frequently Asked Questions
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
Slack, Microsoft Yammer, and Skype for Business, now part of Microsoft Teams are common alternatives for HipChat (discontinued).
Reviewers rate Surveys highest, with a score of 7.8.
The most common users of HipChat (discontinued) are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(574)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
September 14, 2016
Good system, more expensive than competitors
We use hipchat as an internal chat system. It's used primarily by the Cloud Services department, but people that use our internal products also have access to support rooms where they can ask questions.
- Hipchat has good support for message searching to allow you to go back through history and find important comments or copy/pasted things.
- Room creation, deletion, administration, and the general usability of Hipchat are all very solid.
- The added emoji features are a ton of fun.
- The online webapp is not as good as it probably should be.
- Hipchat is surprisingly expensive for a large team.
- Hipchat integration with other services is lacking compared to Slack.
75%
7.5
63.33333333333333%
6.3
58.33333333333333%
5.8
Yes
We replaced Lync with it. We still use Lync for interacting with some other departments, but internally we only use Hipchat because it is way better than Lync and has support for things engineers do.
- Price
- Product Features
- Existing Relationship with the Vendor
Plain and simple, the free version of hipchat was selected because it was free.
I would probably try to experiment a little more before making a decision, rather than simply reading reviews.
- Room/Group creation
- Personal Messages
- Tagging people
- Text replace in a previous message
- Controlling room admins
- Fine tuning the room notifications
Yes
Very well. No complaints about any features, though I would not consider the mobile version the ideal version simply because it's the mobile version.
July 01, 2016
Hipchat and our hipcat room.
We use hipchat in our IT department to assist us with communication in developing our software. We use different rooms for each of our teams. The history is extremely helpful to go back to later for information. We also integrate with a calendar to show when team members will be out. We've also used the bots for polls and our daily stand up reports. It's helpful.
- I like the stand up bot - it's helpful to de-clutter the body of our group chat.
- I have no recommendations, I really like hipchat.
N/A
N/A
100%
10.0
100%
10.0
73
IT development, business analyst,product team, QA, training
2
I'm not sure, my supervisor controls Hipchat and delegates to others for assistance with Hipchat support.
- Communication
- Stand-up reports
- Deployment Assistance (with communication)
- Calendar integration to notify when team members will be out of the office
- Calendar Integration
- The bots helped with a poll a few times to help us decide where to eat lunch as a team
- Faster/easier communication with a save history
Not Sure
I'm not sure, this was done before I moved to the department I'm in now.
- Don't know
June 03, 2016
The right direction but not (yet) fully developed
We've been using Slack for a year or so because of its integration possibility with other systems. So at that time it won over HipChat. While the team was growing we started to use more and more Atlassian products (like Jira, Confluence, Bamboo) and noticed that the integrations could be done even better with HipChat. Just recently we had to add something like 30 people in a subsidiary to the team so we took the time to evaluate again. Meanwhile HipChat evolved and is almost at the level of Slack, but with a lower price. Even though they improved the functionality of the system, the apps for mobile devices are still far away from Slack. At the end the price range and the Jira integration were the main reason to switch and even though there are some complaints from my colleagues, we're a lot faster in communicating with them.
- Jira integration to show ticket changes in rooms
- Possibility to open rooms from tickets
- User mentioning
- Clumsy chat view. Especially when there are a lot of movements in tickets. Those should be in a side list.
- Hangout integration sometimes doesn't work.
- Difficult to find unread messages in apps. Should be better structured. It's even worse for the Mac App where you close chats with CMD+w and you get no notice until you're directly mentioned in the room.
- Ediint of messages is too complex.
60%
6.0
30%
3.0
20%
2.0
- Slack and Google Hangouts
Jira integration.
Closed team, so there is only work related people in HipChat (difference to hangout)
Price (vs Slack)
Yes
Slack
Due to price and Jira integration
- Price
- Existing Relationship with the Vendor
We had to add 30 new collaborators to our chat ( which was Slack at that time) that had been using Mail and phone before to communicate. The task was not just to introduce a new communication tool, but to widely replace the old communication channels and introduce new, more efficient workflows.
We intoduced it just some months ago and are still doing well after some initial acceptance problems, so I would not change it at all.
December 16, 2015
Hip to HipChat!
Most of our IT departments use HipChat. We also have a few admin departments using the rooms feature. We are able to communicate on the fly in real time, see who is available at the time and eliminate mass emails. We also use the one on one chat.
- Using the rooms for a dept is the best feature- you can lock rooms off as private or have open rooms for anyone to join.
- The emojis are pretty cool.
- They should add the feature to be able to chat to 2 people in one conversation.
- The last update has been very buggy- Kept crashing. Hipchat was fine until this update..
- Search feature used to work great but now it has not been working properly.
60%
6.0
100%
10.0
40%
4.0
- It increases efficiency by being able to get a hold of another member.
100
IT departments and Compliance Desk review department
1
Basic software knowledge
- We host a private room for our help desk to discuss ongoing issues.
- One on one chats with other techs and IT depts.
- Use on mobile devices when we do not have access to our PCs.
- Using the mobile device when our internet or PCs are inaccessible.
- Adding more people to rooms for other departments, will cut down on single email discussions on topics.
No
- Price
- Product Features
- Existing Relationship with the Vendor
Would do a trial with other chat softwares to see if they are cheaper or handle conversations better.
- Implemented in-house
No
Change management was minimal
Yes
it was during an update and they came out with a new release shortly after.
- Emojis! They are fun to use with the group.
- Room feature.
- Just applying last update had bugs.
Yes
awesome! Probably the best feature.