HipChat (discontinued)

HipChat (discontinued)

Score 8.1 out of 10
HipChat (discontinued)

Overview

What is HipChat (discontinued)?

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
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Recent Reviews

HipChat

9 out of 10
January 17, 2018
[It's] Used by developers and product management team. A very useful tool for quick discussions and sharing of ideas, in a one to one or …
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Verified User
Manager
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Notifications (131)
    7.7
    77%
  • Chat (133)
    7.7
    77%
  • Search (104)
    7.2
    72%
  • Discussions (111)
    6.5
    65%

Video Reviews

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Pricing

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HipChat Basic

$0

Cloud
per user

HipChat Plus

$2

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.3Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.3Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

6.3Avg 8.1
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Product Details

What is HipChat (discontinued)?

Hipchat is discontinued by Atlassian. Users are being migrated to Slack.

HipChat (discontinued) Features

Project Management Features

  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Search
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with GoToMeeting

File Sharing & Management Features

  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface

Additional Features

  • Supported: Custom emoticons

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).

HipChat (discontinued) Integrations

  • Bitbucket
  • PagerDuty
  • Adobe Creative Cloud Image Editor
  • Facebook
  • JIRA
  • Google Calendar
  • Statuspage.io
  • Uber
  • and over 100 more!

HipChat (discontinued) Competitors

HipChat (discontinued) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

Slack, Microsoft Yammer, and Cisco Jabber are common alternatives for HipChat (discontinued).

Reviewers rate Surveys highest, with a score of 7.9.

The most common users of HipChat (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (576)

Attribute Ratings

Reviews

(1-3 of 3)
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October 31, 2016

Hip or not? Hipchat messaging

Verified User
Professional in Marketing
Computer Software Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Hipchat is being used by the engineering, product, and data teams, only these departments and not across the whole organization. Hipchat quickly allows coworkers to communicate, send documents, and screenshots. While emails tend to clutter the inbox and contain longer essays, hipchat allows for quick informal check-ins and conversations through instant messaging. In a quiet office, it helps team-building where co-workers can have little conversations on the side.
Pros and Cons
  • Hipchat allows me to "call" on different people in the department by the @ sign.
  • Hipchat allows me to create different rooms for projects so I don't have to remember who's doing what, rather label the item based on the project.
  • Hipchat provides a myriad of communication methods where I can add emojis to messages. It strikes the balance of informal in a business setting.
  • Hipchat loads and presents attachments well.
  • Hipchat could organize its messaging UI better, the side panel isn't my favorite.
  • Hipchat could provide more granularity to its notification - it currently has three settings. One suggestion would be to provide different chimes for different rooms or people.
  • Hipchat sends a notification when I'm not logged in and I receive a 1-on-1 message, these messages could be batched instead of individual emails.
  • Hipchat sometimes doesn't authenticate my login correctly. Losing communication between the team makes teamwork hard.
Likelihood to Recommend
Hipchat is great as a companion to JIRA providing quick communication among technology teams. However I haven't seen how this platform really differs from Skype or Gchat. I couldn't see HipChat as a stand alone product. To make it stand alone, I would like to see a simpler UI design and a directory to call-out different co-workers. Maybe a status update so I know who to talk to and when.
HipChat (discontinued) Feature Ratings
Project Management (2)
N/A
N/A
Mobile Access
N/A
N/A
Search
N/A
N/A
Communication (6)
41.66666666666667%
4.2
Chat
90%
9.0
Notifications
80%
8.0
Discussions
80%
8.0
Surveys
N/A
N/A
Internal knowledgebase
N/A
N/A
Integrates with GoToMeeting
N/A
N/A
File Sharing & Management (6)
26.666666666666664%
2.7
Video files
80%
8.0
Audio files
80%
8.0
Access control
N/A
N/A
Advanced security features
N/A
N/A
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
Alternatives Considered
Hipchat works about as well as the other products (Skype and Google Chat). The other products have the advantage of video chat embedded into the system. I couldn't see HipChat as a stand alone product, we mainly use it because it matches with other software like JIRA, though Hipchat does have more emojis and a conversational tone.
Easy Tasks
  • The chat system for HipChat is really easy to use. I could quickly attach files, send messages and view messages.
  • HipChat made it easy to create new chat rooms.
  • Hi
Difficult Tasks
  • Hard to flow through all the different people and conversations having at the same time.
  • Adding a person to the current chat discussion is hard.
Mobile Interface Availability and Impressions
Yes, but I don't use it
Usability
8
HipChat is fairly easy to use with a couple hiccups here and there. Overall it functions as a simple chat communication for technology teams. It integrates well with other systems Atlassian provides such as JIRA.
Scalability
5
September 14, 2016

Good system, more expensive than competitors

Verified User
Engineer in Engineering
Computer Software Company, 10,001+ employees
Score 6 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We use hipchat as an internal chat system. It's used primarily by the Cloud Services department, but people that use our internal products also have access to support rooms where they can ask questions.
Pros and Cons
  • Hipchat has good support for message searching to allow you to go back through history and find important comments or copy/pasted things.
  • Room creation, deletion, administration, and the general usability of Hipchat are all very solid.
  • The added emoji features are a ton of fun.
  • The online webapp is not as good as it probably should be.
  • Hipchat is surprisingly expensive for a large team.
  • Hipchat integration with other services is lacking compared to Slack.
Likelihood to Recommend
Smaller teams will get a reasonable price from Hipchat, but large teams will have to face a rather steep bill.
HipChat (discontinued) Feature Ratings
Project Management (2)
75%
7.5
Mobile Access
70%
7.0
Search
80%
8.0
Communication (3)
63.33333333333333%
6.3
Chat
70%
7.0
Notifications
60%
6.0
Discussions
60%
6.0
File Sharing & Management (6)
58.33333333333333%
5.8
Video files
70%
7.0
Audio files
70%
7.0
Access control
50%
5.0
Advanced security features
50%
5.0
Integrates with Google Drive
50%
5.0
Device sync
60%
6.0
Alternatives Considered
Hipchat was selected by my superiors and works fine, though we are limited to the free version with only 10k message history. I prefer Slack or Telegram, though Telegram would require quite a bit of customization, Slack is a superior, cheaper option to Hipchat.
Products Replaced
Yes
We replaced Lync with it. We still use Lync for interacting with some other departments, but internally we only use Hipchat because it is way better than Lync and has support for things engineers do.
Key Differentiators
  • Price
  • Product Features
  • Existing Relationship with the Vendor
Plain and simple, the free version of hipchat was selected because it was free.
Evaluation Lessons Learned
I would probably try to experiment a little more before making a decision, rather than simply reading reviews.
Easy Tasks
  • Room/Group creation
  • Personal Messages
  • Tagging people
Difficult Tasks
  • Text replace in a previous message
  • Controlling room admins
  • Fine tuning the room notifications
Mobile Interface Availability and Impressions
Yes
Very well. No complaints about any features, though I would not consider the mobile version the ideal version simply because it's the mobile version.
Usability
8
All of the core features are easy to grasp and use for even a basic computer user.
Ease of Integration
7
The integrations are reasonably solid, but there is nothing overwhelming about their ease of use or about their difficulty to use. The appearance of an integration in the actual chat is also fairly standard with nothing particularly outstanding or disappointing.
December 16, 2015

Hip to HipChat!

Verified User
Administrator in Information Technology
Financial Services Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Most of our IT departments use HipChat. We also have a few admin departments using the rooms feature. We are able to communicate on the fly in real time, see who is available at the time and eliminate mass emails. We also use the one on one chat.
Pros and Cons
  • Using the rooms for a dept is the best feature- you can lock rooms off as private or have open rooms for anyone to join.
  • The emojis are pretty cool.
  • They should add the feature to be able to chat to 2 people in one conversation.
  • The last update has been very buggy- Kept crashing. Hipchat was fine until this update..
  • Search feature used to work great but now it has not been working properly.
Likelihood to Recommend
HipChat is great for IT departments, and real time updates especially when we have our SOS moments.
HipChat (discontinued) Feature Ratings
Project Management (2)
60%
6.0
Mobile Access
100%
10.0
Search
20%
2.0
Communication (3)
100%
10.0
Chat
100%
10.0
Notifications
100%
10.0
Discussions
100%
10.0
File Sharing & Management (2)
40%
4.0
Video files
40%
4.0
Audio files
40%
4.0
Return on Investment
  • It increases efficiency by being able to get a hold of another member.
Other Software Used
Users and Roles
100
IT departments and Compliance Desk review department
Support Headcount Required
1
Basic software knowledge
Business Processes Supported
  • We host a private room for our help desk to discuss ongoing issues.
  • One on one chats with other techs and IT depts.
  • Use on mobile devices when we do not have access to our PCs.
Innovative Uses
  • Using the mobile device when our internet or PCs are inaccessible.
Future Planned Uses
  • Adding more people to rooms for other departments, will cut down on single email discussions on topics.
Likelihood to Renew
8
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Existing Relationship with the Vendor
Evaluation Lessons Learned
Would do a trial with other chat softwares to see if they are cheaper or handle conversations better.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
Implementation Rating
10
Didn't handle it but heard it went very smooth for setup
Support Rating
8
Never had to use support except for setup.
Bug Resolution
Yes
it was during an update and they came out with a new release shortly after.
Easy Tasks
  • Emojis! They are fun to use with the group.
  • Room feature.
Difficult Tasks
  • Just applying last update had bugs.
Mobile Interface Availability and Impressions
Yes
awesome! Probably the best feature.
Usability
8
Could add some items like dual chats with 2 or more besides using a full room.
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