TrustRadius Insights
Hippo CMMS is widely used across agencies, hospitals, and cabinet manufacturing plants to improve efficiency and streamline operations. …
Starting at $35 per month per user
View PricingOverview
What is Hippo CMMS?
Hippo CMMS is a maintenance management software tool for organizations of all sizes. It is a SaaS solution offering a customized interface designed to suit users' operational maintenance needs. The vendor states that Hippo’s UX design principle has always been…
Recent Reviews
Reviewer Pros & Cons
Pricing
Hippo Starter
$35
Cloud
per month per user
Hippo Plus
$55
Cloud
per month per user
Hippo Pro
$75
Cloud
per month per user
Entry-level set up fee?
- $600 Single UserOptional
For the latest information on pricing, visithttp://www.hippocmms.com/products/prici…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $35 per month per user
Product Demos
CMMS Software Complete Product Demo (Hippo CMMS)
YouTube
2020 Hippo CMMS Product Demo
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Hippo CMMS?
Hippo CMMS is a maintenance management software tool for organizations of all sizes. It is a SaaS solution offering a customized interface designed to suit users' operational maintenance needs. The vendor states that Hippo’s UX design principle has always been the same: features only have value if they're easy to find and use, and so they state their layout is clean and intuitive, making the software a breeze to learn.
Hippo CMMS has been providing maintenance software to organizations in manufacturing, healthcare, education, hospitality, sports and recreation, property management, and municipalities since 2004. Hippo CMMS has designed their computerized maintenance management system software with the intention of "making the complex simple." While offering the features required by organizations to streamline operations, Hippo is still designed to be intuitive. Hippo CMMS can be used by everyone within an organization, whether they're tech-driven VPs and CIOs, or not the so tech-savvy. The system enables work orders processing, carrying out maintenance requests, managing preventive maintenance and spare parts, and report generation by employees at all levels.
Hippo CMMS comes with all the modules and features necessary to streamline maintenance operations: a maintenance request portal, on demand work order management, preventive maintenance, inventory management, fleet maintenance, mobile work order management, reporting and extraction tools.
Hippo CMMS training and support staff work with clients during implementation, from start to finish, and continue supporting them throughout their subscription. Hippo offers an array of services to make sure implementation goes smoothly: site audits, data migration, software customization, and on-site and web-based training.
Hippo CMMS Features
- Supported: Work Order Management
- Supported: Preventive and Scheduled Maintenance Management
- Supported: Equipment and Asset Management
- Supported: Inventory and Spare Parts Management
- Supported: Resource and Vendor Management
- Supported: KPI Dashboard
- Supported: Custom UI
- Supported: Mobile App
- Supported: Work Order Templates
- Supported: API Access
Hippo CMMS Screenshots
Hippo CMMS Competitors
Hippo CMMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | Canada, United States, UK, Netherlands, South Africa, Mid East |
| Supported Languages | English, French, Spanish |
Frequently Asked Questions
Hippo CMMS starts at $35.
eMaint CMMS, Brightly Asset Essentials™, and UpKeep Maintenance Management are common alternatives for Hippo CMMS.
Reviewers rate Support Rating highest, with a score of 8.6.
The most common users of Hippo CMMS are from Mid-sized Companies (51-1,000 employees).
Hippo CMMS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
Compare with
Reviews and Ratings
(10)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Hippo CMMS is widely used across agencies, hospitals, and cabinet manufacturing plants to improve efficiency and streamline operations. Agencies utilize the software to handle work requests, preventative maintenance, and logistical support, providing a dynamic and transparent process for requestors. Cabinet manufacturing plants find value in Hippo CMMS for streamlining maintenance work orders, tracking machine preventative maintenance needs, and setting budgets. Hospitals benefit from using the software to replace cumbersome paper worksheets and non-user-friendly systems, allowing staff to easily enter tasks that need to be done. Before adopting Hippo CMMS, organizations relied on post-it notes and emails to track projects, maintenance, and building needs. Overall, Hippo CMMS has proven to be a reliable tool for managing work requests, work orders, asset management, parts inventory, labor tracking, and more within various industries and departments.
Customizable Communication: Users have praised the platform's communication aspect, with several reviewers mentioning that it offers customizable interfaces. This flexibility allows requestors to see as many or as few details as they need, catering to their specific usage preferences.
Ease of Use: Many users appreciate the user-friendly nature of the platform, stating that little onboarding or technical knowledge is required to effectively utilize it. The intuitive design and interface make it accessible to users with varying levels of technical expertise.
Responsive Technical Support: Reviewers commend the Hippo staff for their reliable and quick resolution of issues. These positive experiences suggest that the platform provides excellent technical support, ensuring timely assistance when needed.
- Limited functionality on mobile platform: Several users have expressed their desire for full functionality on the mobile platform, similar to what is available on desktop. They feel that the current limitations hinder their ability to efficiently use the software while on-the-go.
- Reporting and task tracking difficulties: Users have mentioned that they find it difficult to access reports and track past tasks. Some users also believe that the reporting of completed work orders can be improved, as finding the required data is harder than it should be. This has led to frustration and inefficiency in managing and analyzing work order history.
- Lack of customization options: Reviewers have pointed out that the product lacks customization options. They feel restricted by the inability to modify certain aspects of the software to meet their specific needs or preferences. This limitation limits flexibility and adaptability for different clients' requirements.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
June 29, 2023
Okay product when it works.
Score 2 out of 10
Vetted Review
Verified User
We use Hippo as our CMMS to manage our demand work orders, planned maintenance, and vehicle maintenance. Our organization uses single sign-on and users can create work requests, while our technical team can respond, log their time, and schedule work.
- Easy interface
- Simple
- While staff can enter their time, there is no way to access how much time an individual spends on a task, or how much time they have logged in a given period.
- Their technical support is atrocious. There is really no way to reach a human. The support portal is completely automated, and just sends articles. There is no way to escalate. You can go for weeks unable to access the software with no help.
- The product is not customizable.
August 25, 2021
Hippo and the human services non-profit
Hippo [CMMS] is being used across the agency to handle work requests, preventative maintenance, and requests for logistical support from our facilities team. It has filled a need for a dynamic, transparent process where requestors are updated along the way while their request is addressed. Additionally, it has contributed to a better work environment and a more efficient operation of our facilities as well as our staff.
- Communication - a requestor can see as many or as few details as they need
- Ease of use - little onboarding or technical knowledge needed for requestors to utilize the platform
- Technical support - Hippo support staff are the backbone of the platform and resolve issues very quickly
- Fleet management - would like to be able to transfer vehicles between locations as you can with equipment
- Full functionality on the mobile platform as is available on desktop
- More flexibility in modification to different client needs
August 25, 2021
Hippo CMMS- Great Cost Effective Software to Manage Your Preventative Maintenance Needs
Hippo CMMS is the tool of choice for our company to manage all work requests and work orders within the facility. Our whole organization inputs work requests for the Maintenance / Engineering department to review and complete. We use this tool to manage change, document downtime, and to schedule PM's, calibrations, inspections etc.
- Simple to use Work requester.
- Great customer service and support.
- Not filled with non-essential items like a lot of "Larger" company CMMS systems
- Mobile App - They are improving as i type this
- Simplified Mobile app for requester only. Not everyone needs the full CMMS
- Notifications of comments on completed work orders - In case I don't see a comment
Score 10 out of 10
Vetted Review
Verified User
We use Hippo CMMS so Hospital staff can enter in a task they need to be done. We use to have a paper worksheet, then a system that was tied into our medical system. The old system was a nightmare it was too customizable and not user-friendly. Switched to Hippo and could not be happier.
- Staff input task of repairs
- Keeping track of tasks and time.
- Works really well for PM tasks.
- Reporting could be a lot better. Try to find past tasks is hard.
May 05, 2020
Hippo CMMS maintenance software review
Hippo CMMS is used in both our Cabinet Manufacturing plants to streamline all maintenance work orders. Also helps with keeping track of machine preventative maintenance needs. We use Hippo to setup up alerts with details for every machine in our plant. With Hippo CMMS we can track how much each machine costs us per year. This helps us set a budget. Great program, has lots of other neat things it can do.
- Tracks machine maintenance costs.
- Keeps preventative maintenance work orders on track.
- Keeps history of all past work orders for review in case a problem you've already dealt with comes up again.
- On the work order history print out, I would like to see more detail. Like the date range for instance.
March 09, 2020
Great product for the cost
HIPPO CMMS is being used at our company to track equipment and maintenance. We use it to notify the mechanics of field operation failures or issues. The issues are resolved and documented in the system. We can track our cost for repair per unit, and it assists in making decisions to replace or repair a unit.
- Ease of use
- Track maintenance
- Failures of unit tracking
- Reports could be easier to access
- Report filters are vague
- Some features are slow to return notification sometimes
March 04, 2020
Hippo is as easy to use as it is to say.
We use Hippo primarily in the maintenance department. We use it for asset management, inventory of parts, labor tracking (maintenance), PMs, and other work order management. Our entire company can use Hippo CMMS as a work order request tool. With a login, anyone can create work order requests. There is also tracking for their request for them to monitor.
- Work order requests are easily made and come to the appropriate person for approval. It is very intuitive, and documents/photos can be attached to a request.
- Work orders are easily completed in the system. Each task can be selected individually as complete. manuals/photos/documentation can be attached and viewed within the work order.
- Inventory is easy to search. You can search many criteria very quickly to narrow down your search. This is especially helpful when you have not entered inventory in a consistent format. You can still find what you need.
- Completed work order reporting can be improved. It seems harder than it should be to get the data I need.
- I would like to streamline the work order closing procedure. I feel like it takes longer than it should to open various screens and add labor, mark tasks complete, change status, etc. It is a minor inconvenience, but just waiting a few seconds opening up a new window is time-consuming with many WO at a time.
- Labor tracking and reporting could be improved.
February 29, 2020
Hippo CMMS - Great Overall Product
Hippo CMMS is an excellent tool for anyone who needs a simple, yet effective work order system. Before we had Hippo CMMS, we were using post-it notes and emails to keep track of all the projects, maintenance (preventative and reactive), and needs of our building. Hippo CMMS helps keep a better track of those needs while doing so with a budget in mind.
- Preventative Maintenance Schedule
- Easy-To-Use
- Low Cost
- Intuitive
- Customer Support
- Inventor Management
- Mobile Integration