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Hippo CMMS

Hippo CMMS


What is Hippo CMMS?

Hippo CMMS is a maintenance management software tool for organizations of all sizes. It is a SaaS solution offering a customized interface designed to suit users' operational maintenance needs. The vendor states that Hippo’s UX design principle has always been…

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Recent Reviews

Okay product when it works.

2 out of 10
June 29, 2023
We use Hippo as our CMMS to manage our demand work orders, planned maintenance, and vehicle maintenance. Our organization uses single …
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Reviewer Pros & Cons

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Hippo Starter


per month per user

Hippo Plus


per month per user

Hippo Pro


per month per user

Entry-level set up fee?

  • $600 Single User
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $35 per month per user
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Product Demos

CMMS Software Complete Product Demo (Hippo CMMS)


2020 Hippo CMMS Product Demo

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Product Details

What is Hippo CMMS?

Hippo CMMS is a maintenance management software tool for organizations of all sizes. It is a SaaS solution offering a customized interface designed to suit users' operational maintenance needs. The vendor states that Hippo’s UX design principle has always been the same: features only have value if they're easy to find and use, and so they state their layout is clean and intuitive, making the software a breeze to learn.

Hippo CMMS has been providing maintenance software to organizations in manufacturing, healthcare, education, hospitality, sports and recreation, property management, and municipalities since 2004. Hippo CMMS has designed their computerized maintenance management system software with the intention of "making the complex simple." While offering the features required by organizations to streamline operations, Hippo is still designed to be intuitive. Hippo CMMS can be used by everyone within an organization, whether they're tech-driven VPs and CIOs, or not the so tech-savvy. The system enables work orders processing, carrying out maintenance requests, managing preventive maintenance and spare parts, and report generation by employees at all levels.

Hippo CMMS comes with all the modules and features necessary to streamline maintenance operations: a maintenance request portal, on demand work order management, preventive maintenance, inventory management, fleet maintenance, mobile work order management, reporting and extraction tools.

Hippo CMMS training and support staff work with clients during implementation, from start to finish, and continue supporting them throughout their subscription. Hippo offers an array of services to make sure implementation goes smoothly: site audits, data migration, software customization, and on-site and web-based training.

Hippo CMMS Features

  • Supported: Work Order Management
  • Supported: Preventive and Scheduled Maintenance Management
  • Supported: Equipment and Asset Management
  • Supported: Inventory and Spare Parts Management
  • Supported: Resource and Vendor Management
  • Supported: KPI Dashboard
  • Supported: Custom UI
  • Supported: Mobile App
  • Supported: Work Order Templates
  • Supported: API Access

Hippo CMMS Screenshots

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Hippo CMMS Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesCanada, United States, UK, Netherlands, South Africa, Mid East
Supported LanguagesEnglish, French, Spanish

Frequently Asked Questions

Hippo CMMS starts at $35.

eMaint CMMS, Brightly Asset Essentials™, and UpKeep Maintenance Management are common alternatives for Hippo CMMS.

Reviewers rate Support Rating highest, with a score of 8.6.

The most common users of Hippo CMMS are from Mid-sized Companies (51-1,000 employees).

Hippo CMMS Customer Size Distribution

Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)30%
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Reviews and Ratings


Attribute Ratings


(1-8 of 8)
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Score 2 out of 10
Vetted Review
Verified User
We use Hippo as our CMMS to manage our demand work orders, planned maintenance, and vehicle maintenance. Our organization uses single sign-on and users can create work requests, while our technical team can respond, log their time, and schedule work.
  • Easy interface
  • Simple
  • While staff can enter their time, there is no way to access how much time an individual spends on a task, or how much time they have logged in a given period.
  • Their technical support is atrocious. There is really no way to reach a human. The support portal is completely automated, and just sends articles. There is no way to escalate. You can go for weeks unable to access the software with no help.
  • The product is not customizable.
It is a good product for small organizations without complex needs. However, it is very difficult to get support.
Score 9 out of 10
Vetted Review
Verified User
Hippo [CMMS] is being used across the agency to handle work requests, preventative maintenance, and requests for logistical support from our facilities team. It has filled a need for a dynamic, transparent process where requestors are updated along the way while their request is addressed. Additionally, it has contributed to a better work environment and a more efficient operation of our facilities as well as our staff.
  • Communication - a requestor can see as many or as few details as they need
  • Ease of use - little onboarding or technical knowledge needed for requestors to utilize the platform
  • Technical support - Hippo support staff are the backbone of the platform and resolve issues very quickly
  • Fleet management - would like to be able to transfer vehicles between locations as you can with equipment
  • Full functionality on the mobile platform as is available on desktop
  • More flexibility in modification to different client needs
I find that Hippo [CMMS] is really well suited for any scenario. Most CMMS are geared toward manufacturing or industrial use, Hippo [CMMS] works as well for a school or church as it would for a factory. The ease of use for the requestor makes it an ideal platform for any institution.
Score 9 out of 10
Vetted Review
Verified User
Hippo CMMS is the tool of choice for our company to manage all work requests and work orders within the facility. Our whole organization inputs work requests for the Maintenance / Engineering department to review and complete. We use this tool to manage change, document downtime, and to schedule PM's, calibrations, inspections etc.

  • Simple to use Work requester.
  • Great customer service and support.
  • Not filled with non-essential items like a lot of "Larger" company CMMS systems
  • Mobile App - They are improving as i type this
  • Simplified Mobile app for requester only. Not everyone needs the full CMMS
  • Notifications of comments on completed work orders - In case I don't see a comment
[Hippo CMMS is] great for smaller companies that do not need the large CMMS programs. Maybe not so well suited for companies that use SAP or other all inclusive systems to manage their business.
Score 10 out of 10
Vetted Review
Verified User
We use Hippo CMMS so Hospital staff can enter in a task they need to be done. We use to have a paper worksheet, then a system that was tied into our medical system. The old system was a nightmare it was too customizable and not user-friendly. Switched to Hippo and could not be happier.
  • Staff input task of repairs
  • Keeping track of tasks and time.
  • Works really well for PM tasks.
  • Reporting could be a lot better. Try to find past tasks is hard.
Works very well for users to input a task that they need to be done. Works very well for the person doing the work. Work comes in task is assigned and completed much faster. Works very well for setting up pm tasks and keeping track of parts and part numbers.

Hospital Hippo works well and really can not think of anything not appropriate.
Tim Heath | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Hippo CMMS is used in both our Cabinet Manufacturing plants to streamline all maintenance work orders. Also helps with keeping track of machine preventative maintenance needs. We use Hippo to setup up alerts with details for every machine in our plant. With Hippo CMMS we can track how much each machine costs us per year. This helps us set a budget. Great program, has lots of other neat things it can do.
  • Tracks machine maintenance costs.
  • Keeps preventative maintenance work orders on track.
  • Keeps history of all past work orders for review in case a problem you've already dealt with comes up again.
  • On the work order history print out, I would like to see more detail. Like the date range for instance.
Hippo also has parts management. I have set up all my maintenance parts in the Hippo system. When I allocate a part to a piece of equipment, the system will allocate the cost associated with that to the equipment. Also I have set up thresholds to warn me when my parts quantity is getting low. This helps us keep our inventory up to date.
Dusty Reeves | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
HIPPO CMMS is being used at our company to track equipment and maintenance. We use it to notify the mechanics of field operation failures or issues. The issues are resolved and documented in the system. We can track our cost for repair per unit, and it assists in making decisions to replace or repair a unit.
  • Ease of use
  • Track maintenance
  • Failures of unit tracking
  • Reports could be easier to access
  • Report filters are vague
  • Some features are slow to return notification sometimes
Small organizations that do not need all the features will have to filter out additional information on reports. Larger organizations could be more productive, not sure. It works for our company and allows access to the information with a little experience
Score 9 out of 10
Vetted Review
Verified User
We use Hippo primarily in the maintenance department. We use it for asset management, inventory of parts, labor tracking (maintenance), PMs, and other work order management. Our entire company can use Hippo CMMS as a work order request tool. With a login, anyone can create work order requests. There is also tracking for their request for them to monitor.
  • Work order requests are easily made and come to the appropriate person for approval. It is very intuitive, and documents/photos can be attached to a request.
  • Work orders are easily completed in the system. Each task can be selected individually as complete. manuals/photos/documentation can be attached and viewed within the work order.
  • Inventory is easy to search. You can search many criteria very quickly to narrow down your search. This is especially helpful when you have not entered inventory in a consistent format. You can still find what you need.
  • Completed work order reporting can be improved. It seems harder than it should be to get the data I need.
  • I would like to streamline the work order closing procedure. I feel like it takes longer than it should to open various screens and add labor, mark tasks complete, change status, etc. It is a minor inconvenience, but just waiting a few seconds opening up a new window is time-consuming with many WO at a time.
  • Labor tracking and reporting could be improved.
I have recommended to colleagues. It is well suited for a small to medium size plant or multiple plants. A very large company may not be a good fit due to some of the slight issues with reporting. It is very good with managing equipment, good at work order management, and good and spare parts inventory management.
Matthew Miser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Hippo CMMS is an excellent tool for anyone who needs a simple, yet effective work order system. Before we had Hippo CMMS, we were using post-it notes and emails to keep track of all the projects, maintenance (preventative and reactive), and needs of our building. Hippo CMMS helps keep a better track of those needs while doing so with a budget in mind.
  • Preventative Maintenance Schedule
  • Easy-To-Use
  • Low Cost
  • Intuitive
  • Customer Support
  • Inventor Management
  • Mobile Integration
Hippo CMMS is an excellent tool for any maintenance director with both easy to use tools and budget-friendly. The start-up for Hippo does take time (if done in house), but in the long run, it is worth it. Hippo CMMS allows you to customize your experience and provides detailed reports. Hippo gives you the ability to create preventative work orders, which had been a major sticking point with my team, considering in the past, it had been on post-it notes. Hippo has been a significant upgrade to our system and a massive help to my team.
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