Name: Hively
Price: 17 USD
Author: Hively

Help Desk

Web and Video Conferencing

Customer Support

Kubernetes Monitoring

Development

Career Center

Education

Association Management

Barcode

Business Intelligence (BI)

Business Process Management (BPM)

Calibration Management

Collaboration

Corporate Performance Management (CPM)

Interactive Voice Response (IVR)

Project Portfolio Management

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

International Payroll

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

File Sync and Share

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Modular Storage Area Network (SAN)

Network Access Control (NAC)

Network Performance Monitoring

Remote Desktop

Routers

SSL Certificate

Telecom Expense Management (TEM)

Unified Endpoint Management (UEM)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Success

Digital Signage

Email Marketing

Employee Advocacy

Graphics

Marketing Automation

Presentation

Search Marketing Intelligence

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Sales Pipeline

Sales

Data Loss Prevention

Security

Automotive

Awards Management

Car Rental

Emergency Notification

Legal Research

PCB Design

Real Estate Property Management

Vertical-Specific

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Hively is a customer feedback and employee rewards platform designed to help companies gather, measure, and act on customer feedback to potentially improve customer satisfaction and employee performance. According to the vendor, Hively is suitable for businesses of various sizes, from small startups to large enterprises, and is utilized by customer service teams, sales teams, support teams, marketing teams, and professional services in different industries.

## Key Features

**Real-time Customer and Employee Feedback**: Hively allows customers to provide feedback with just one click through smileys in email signatures or direct feedback requests. Integration with various email clients, CRMs, and ticket tracking systems is said to allow for seamless feedback collection.

**Collect**: According to the vendor, Hively's smileys provide a friendly and engaging way for customers to leave feedback with just one click. Feedback can be collected through email signatures or direct feedback requests. Integration with various email clients, CRMs, and ticket tracking systems is claimed to allow for easy feedback collection.

**Measure**: Hively provides tools to potentially turn feedback into a coherent picture of customer needs and team performance. The Leaderboard feature is said to allow for quick identification of top-performing team members. Benchmarks provide an overview of overall performance, and the reporting tool enables detailed analysis of feedback data.

**Act**: Hively aims to help drive culture change, refine products or services, and potentially increase customer retention through feedback utilization. According to the vendor, the points system helps identify and acknowledge top performers. Feedback notifications are claimed to enable prompt issue resolution, and understanding feedback trends and themes can potentially help stay on top of customer needs.

**Feature Tour**: According to the vendor, teams can gather real-time customer feedback by providing each team member with a personal rating snippet to insert into email signatures, CRM, website, or ticket tracking system. Customers can provide feedback with one click or leave additional comments and details. Team members can earn points for each rating, resulting in a customer happiness score.

**Request ratings from your customers**: Feedback can be requested from customers after phone calls, trainings, webinars, or other interactions, potentially allowing for better measurement of customer happiness.

**Customers give feedback with 1 click**: According to the vendor, customers can easily provide feedback with just one click, and the feedback collection is optimized for mobile devices.

**Earn points with every customer rating**: Team members can earn points for each customer rating received, which can contribute to a customer happiness score.

**Customer happiness alerts**: Users can receive notifications whenever a new rating is received. Email and leaderboard display ratings and performance scores.

**Reward your team members**: Team member rankings can be viewed to identify top performers, and Hively allows sending Buzz to recognize a job well done.

Basic

Appreciate

Connect

Achieve

Hively

Employee Recognition

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Employee Recognition Software

Hively

Overview

What is Hively?