Hiver

Hiver

Score 6.8 out of 10
Hiver
Starting at $14 /user/month
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Overview

What is Hiver?

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts.

Hiver works like a full-fledged help desk, built...

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Pricing

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PLUS PLAN

$14.00

Cloud
/user/month

PREMIUM PLAN

$22.00

Cloud
/user/month

ENTERPRISE PLAN

$34.00

Cloud
/user/month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://hiverhq.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Hiver: The Human Way of Doing Customer Service
01:01
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Product Details

What is Hiver?

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts.

Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.

Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.

Hiver Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Ticket creation and submission
  • Supported: Ticket response

Multi-Channel Help Features

  • Supported: Email support

Additional Features

  • Supported: Shared Mailboxes
  • Supported: Shared Labels
  • Supported: Collision Alerts
  • Supported: Email Notes
  • Supported: Auto Response
  • Supported: Email Templates
  • Supported: Shared Drafts
  • Supported: Send Later
  • Supported: Analytics, Automations, and Integrations

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature

Hiver Video

Helpdesks make customer service impersonal. They create silos within organizations and prevent cross-team collaboration. They turn customers into tickets and spook them out with badly formatted, impersonal emails. Meet Hiver, a Gmail-centric customer service solution that he...
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Hiver Integrations

Hiver Competitors

Hiver Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesEnglish
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Reviews and Ratings

 (12)

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