Hiya Protect

Hiya Protect is a solution designed to combat spam and fraud calls, offering subscribers a way to block unwanted calls while minimizing the impact on legitimate ones. This product is suitable for businesses of all sizes, including small businesses, mid-sized enterprises, and large corporations. It caters to various professions and industries, including telecommunications providers, mobile network operators, call centers, customer service departments, and financial institutions.

Key Features

Real-time Call Analytics & Insights: According to the vendor, Hiya Protect provides real-time insights into the latest spam and fraud trends on the network. It allows tracking of customer adoption rates and monetization, potentially leading to higher Average Revenue Per User (ARPU). The product also enables the building of custom detection models using unique data.

Easy Integration and Instant Protection: Hiya Protect offers seamless integration with major network providers' TAS (Telephony Application Server). It provides instant protection through the Hiya Protect Instant API, allowing for easy integration with any network. Additionally, users can create dedicated Android or Apple apps or integrate the solution into existing ones using Hiya's SDK (Software Development Kit). Android smartphone makers can directly add Hiya's features to the phone dialer using Hiya's APK.

Modern Hyperscale Cloud Infrastructure: The vendor claims that Hiya Protect delivers fast and convenient services through the cloud, eliminating the need for on-premise solutions. This can potentially save time and money for businesses. The product also ensures privacy protection with its modern infrastructure.

Powered by Global Data: According to the vendor, Hiya Protect utilizes a global data network with over 400 million users in more than 60 countries. This integration across the global ecosystem, including carriers, businesses, smartphone makers, and consumer apps, offers a comprehensive view of spam and fraud. The product benefits from real-time feedback with thousands of user reports on spam and fraud calls daily.

Real-time Call Analysis: Hiya Protect analyzes every call in real-time to determine whether it should be flagged as spam, blocked as fraud, or classified as a specific type of spam or fraud. The vendor states that the product leverages machine-trained trust models to analyze call behavior, reputation, and persona. It aims to achieve high detection rates and low error rates, ensuring accurate detection of spam and fraud while minimizing false positives.

Advanced Blocking and Alerting: Hiya Protect provides real-time warnings to subscribers about spam and fraud calls on their phones. It automatically blocks fraud calls using an auto-blocking solution claimed to be the industry's first and most accurate. The product also enables users to distinguish between 15 categories of spam calls, giving them the power to decide whether to answer.

Personal Call Filtering: Hiya Protect offers Personal Call Filtering as a layer of its Adaptive AI. The vendor claims that this feature helps stop mobile spoofing on the network and flags a higher number of nuisance calls. It aims to restore trust in voice calls.

Enterprise Caller Scoring: According to the vendor, Hiya Protect helps stop number rotation, a practice used to evade spam detection, from being effective on mobile networks. It enhances network security against spam labeling evasion and aims to detect more spam and fraud calls while delivering more meaningful calls.