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What is Homebase?

Homebase in San Francisco offers restaurants, hotels, hospitals, and retailers their employee scheduling and time tracking tools with scheduling optimization and team messaging for coordinating shifts; service includes a free time tracking app.

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Recent Reviews

TrustRadius Insights

Homebase is a versatile software that has proven to be valuable for various businesses. Users find the platform easy to use, although …
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per month

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

Homebase Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Homebase is a versatile software that has proven to be valuable for various businesses. Users find the platform easy to use, although there are some parts that may need improvement. The primary use case of Homebase is time card management, which saves businesses significant time when it comes to payroll processing. Managers appreciate the centralized platform for scheduling, messaging, and shift management as it improves team cohesion and communication. The group messaging feature is highly valued for quick communication and shift coverage. Additionally, scheduling and timesheets are key features that benefit businesses in better understanding their food and labor costs. Homebase has replaced manual entry and spreadsheets for many users, saving time and improving accuracy in tracking hours worked and calculating salary. It simplifies the scheduling process, eliminates confusion among employees, and allows for finding coverage for shifts easily. The software also helps during emergencies by identifying available coworkers who can cover a shift. Users appreciate the responsive customer support that addresses issues promptly and seeks feedback from them. Integration with POS systems in restaurants allows for seamless clocking in and out, further streamlining operations. Overall, Homebase is seen as a useful tool that offers convenience, efficiency, and improved communication for businesses of all sizes.

Affordable Pricing: Many small businesses appreciate the affordability of Homebase, with multiple users mentioning that it doesn't break the bank to implement a virtual time clock system. Some reviewers have specifically stated that the cost-effectiveness of Homebase is a major advantage for their business.

Convenient Integration with Quickbooks Online: Users find it convenient that Homebase integrates seamlessly with Quickbooks Online, allowing them to easily use Homebase alongside other business tools. This integration has been praised by several users who highlight its convenience and time-saving benefits.

Customization Options for Creating and Manipulating Shifts: The customization options available in Homebase for creating and manipulating shifts are highly valued by users. Several reviewers have mentioned how these options allow them to tailor their scheduling process according to the unique needs of their business, whether it involves varying schedules or off-site jobs.

Clunky and confusing user interface: Users have consistently mentioned that the user interface of Homebase is clunky, confusing, and difficult to navigate. They have expressed frustration with the settings and tutorial being unclear and hidden, leading to confusion.

Lack of response from customer support: Several users have expressed frustration with the lack of response and understanding from customer support when they reached out with suggestions or issues. This has left them feeling unheard and unsupported.

Glitches and app issues: Users have experienced various glitches and issues with the Homebase app, such as not being able to see the created schedule or experiencing frequent app blankness. Deleting and reinstalling the app did not solve these problems. These technical difficulties have hindered their experience with the software.

Users commonly recommend the following actions based on their experience with Homebase:

  1. Utilize Homebase for scheduling and payroll: Users have found Homebase to be a valuable tool for managing scheduling and payroll tasks. They suggest using the platform to streamline these processes, making them more efficient and accessible.

  2. Consider Homebase for small businesses: Many users appreciate Homebase's suitability for small businesses. They recommend it specifically for those with fewer than 200 employees. This suggests that Homebase may offer benefits tailored to the needs of smaller operations.

  3. Explore integrating Homebase with other tools: Some users suggest expanding the capabilities of Homebase by integrating it with contractor platforms or third-party payroll systems. This feature enhancement would provide a more comprehensive solution for managing various aspects of business operations.

Overall, users find Homebase to be a user-friendly and effective tool for small businesses, particularly when it comes to scheduling, payroll, and tracking employee hours. Additionally, they recommend exploring customized solutions and integrations to further enhance the platform's functionality and adaptability.


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Score 10 out of 10
Vetted Review
Verified User
We used it to manage our employees' time clocks, work schedules, and payrolls.
  • It is very easy to use!
  • It remembers the days employees ask for off when making future schedules.
  • Is amazing at keeping track of employees schedules! Especially in a restaurant/bar setting!
  • The reminders an hour before to remember to go to work are helpful!
  • Notifications could be more punctual
  • Employees should be able to pick up shifts outside of their scheduled times! Right now managers need to do it.
  • Importing hours on QBO payroll could use attention. Doesn't separate normal hours from overtime.
I loved using Homebase! The best feature, by far, is scheduling in shifts! It really could not be easier! For restaurants and bars it is the easiest and best software! Using the payroll feature can be very easy! The only downfall is trying to separate scheduled worked hours and overtime. The layout is simple and easy to navigate. The only real con I can think of is that lag.
  • Scheduling
  • Payroll
  • Time clock
  • There are no longer employee scheduling issues.
  • Payroll is very easy to use and quick
Homebase is simpler to use. Easier to navigate and is much cheaper than other alternatives! We had trouble when I worked as they were harder to reach our ROI. Deputy was too expensive and it was the reason we decided on Homebase! Employees also find it easy to use on their end!
Amy DiMouro | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Homebase is used across our whole organization to track both employee and volunteer hours, and scheduling, as well as an area for employees and volunteers, to give positive feedback to each other, and communicate to each other about their schedules. Our managers also use Homebase to take notes about shift issues that may come up.
  • Homebase provides an easy way to schedule employees. Their scheduling platform is extremely user-friendly and easy to edit once the schedule is made.
  • Homebase makes it easy for employees to switch schedules on their own, a manager just simply has to approve rather than physically rescheduling both employees, this is great for any small retail business or restaurant with many hourly employees.
  • Homebase makes it easy to adjust hours that have been incorrectly clocked or clockouts that have been missed.
  • The messaging features in Homebase are not consistent across the platform. In the app you can mass message everyone, however using the website you cannot, at least not at the price point that we are using.
  • The roles for employees and how to navigate them can be confusing especially when trying to schedule one employee in two different departments.
  • The separation of departments is a bit rigid and makes it difficult for universal employees to be scheduled easily.
Homebase is well suited for small business owners and startups who need to track employee hours more efficiently, and who desire for their employees to be able to directly compliment each other, or have more control over the ability to trade shifts. It is less appropriate for larger businesses that have multiple departments, or businesses with few departments and employees who may be scheduled in more than one department.
  • Homebase has made the day to day management of employees easier, freeing up time for management to work on other things that help secure customer satisfaction.
  • It has also made payroll easier since it's implementation and allowed for fewer mistakes than the previous manual method, leading to less monetary mistakes and happier employees.
  • Homebase has made monitoring hours and overtime, as well as completion of internship and volunteer hours, much easier to monitor, leading to less confusion and more satisfied volunteers, interns, and payroll managers
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