Name: Homecare Homebase
Rating: 5.9 (5 reviews)
Author: Homecare Homebase

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Chatbot

Performance Testing

Development

School Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Management

Enterprise Legal Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Migration

Cloud Storage

Continuous Delivery

Database-as-a-Service (DBaaS)

Firewall

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Server Virtualization

System Monitoring

Test Management

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Contest Management

Email Marketing

Marketing Attribution

Marketing Automation

Press Release Management

Social Media Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales Enablement

Sales

Cloud Access Security Brokers

Cloud Infrastructure Entitlement Management

Security

Aviation

Construction Takeoff and Estimating

Digital Forensics

Financial Services CRM

Hospital Management

Internet of Medical Things

Medical Office EMR & EHR

Population Health Management

Veterinary

Vertical-Specific

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### Patient Management
Opinions on Homecare Homebase's patient management features vary among users. While some appreciate the ease of accessing patient information and the ability to track changes in referrals, others express frustration with the software's impact on patient care. Users have highlighted concerns about the intrusive nature of point-of-care documentation and the challenges in accessing past visit information efficiently. Additionally, there are mentions of the software not aligning well with the natural flow of patient treatment, leading to inefficiencies and potential disruptions in therapy sessions. Despite efforts to enhance patient care and streamline processes, there are mixed sentiments regarding the effectiveness of Homecare Homebase's patient management capabilities.

### Care Plan Coordination
User sentiment about Homecare Homebase's care plan coordination abilities is varied and leans towards the negative side. Users have expressed frustration with glitches, such as issues with syncing and confusion when updating or changing care plans. Some users find it challenging to update aide care plans effectively, leading to concerns about the system's reliability. Additionally, there are complaints about the system lagging at times, particularly when processing orders or correlating them with the scheduling console. These challenges have led to inefficiencies and difficulties in providing accurate and timely care plan coordination within the Homecare Homebase platform.

### Scheduling Efficiency
Users have mixed opinions on Homecare Homebase's scheduling and calendar functionalities. While some appreciate the ease of scheduling medications and doctor appointments, others express frustration with lag times and difficulties in correlating orders with the scheduling console. Additionally, users highlight the need for improvements such as displaying national and religious holidays on the calendar to prevent scheduling conflicts. Despite some positive feedback on scheduling abilities and analytics, concerns about inefficiencies and software limitations persist among users.

### Workflow Optimization
Users consistently express dissatisfaction with Homecare Homebase's workflow efficiency. The reviews highlight issues such as disruptive malfunctions, impractical layout changes, and a lack of responsiveness from support agents. Complaints about poor performance, missing features, and time management challenges further underscore the struggles users face with workflow optimization within the platform. Despite some users finding relief in the potential for streamlining processes and tracking activities, the prevailing sentiment remains negative regarding Homecare Homebase's workflow optimization capabilities.

### User Experience and Interface
While some users appreciate the intuitive nature of Homecare Homebase's user experience and interface, others find it challenging and non-intuitive. The system's design and functionality seem to elicit mixed reactions, with some users struggling to navigate and utilize its features effectively. It appears that there is a lack of consensus among users regarding the overall usability and efficiency of Homecare Homebase's user experience and interface.

### Staff Training and Support
User feedback on Homecare Homebase's staff training and support capabilities is mixed, with some expressing frustration over the lack of efficiency and responsiveness from support agents. Several reviewers highlighted the need for improvements in the training process to enhance user experience and streamline operations. While some users appreciated the comprehensive training modules provided, others found the system's complexities to be a barrier, emphasizing the importance of a strong training team to navigate the platform effectively.

Users of the software have made several recommendations based on their experiences. The three most common recommendations are as follows:

Consider updating the design: Several users have mentioned that they feel the design of the software is outdated and could benefit from an update. They suggest a more modern and intuitive interface that would improve the overall user experience.

Explore other software options: Some users recommend considering other software options in addition to Homecare Homebase. They suggest researching and comparing different products to find the one that best meets their specific needs and requirements.

Use it for Medicare or managed care patients: Many users recommend using Homecare Homebase for managing Medicare or managed care patients. They have found the software to be reliable and effective in handling the specific needs of these patients. However, some users caution that it may not be as well-suited for long-term care patients.

Overall, users advise having a clear understanding of desired features and being prepared to provide immediate feedback to ensure that the software aligns with their needs. Additionally, they highlight the software's ease of communication with field staff as a positive aspect.

Difficult Mobile Navigation: Many users have found it challenging to navigate the software on a mobile device, resulting in frustration and a steep learning curve. For example, some reviewers have mentioned that certain features are not easily accessible or intuitive on smaller screens, making it difficult to perform essential tasks efficiently.

Glitches and Syncing Issues: Several reviewers have reported experiencing glitches, including syncing issues and a confusing supply list. These technical problems have hindered their ability to use the software effectively. Some users have described instances where data does not sync properly between devices, leading to discrepancies in information and potential errors in patient care.

Complicated Plan of Care Updates: Users express frustration with updating and changing the plan of care, as well as difficulty updating the aide care plan. This has caused inefficiencies and extra work for users trying to manage patient care effectively. Reviewers mention scenarios where updating the plan of care requires navigating through multiple screens or entering redundant information, which detracts from valuable face-to-face interaction time with patients.

Helpful Search Methods: Many users have found the various methods of searching for a patient to be helpful, as it allows them to quickly find the desired patient. Whether it's by name, ID number, or other criteria, the search functionality within the software streamlines the process and saves valuable time.

Convenient Patient Information Display: Several reviewers appreciate that important patient information is readily accessible on one screen. This feature eliminates the need to navigate through multiple tabs or windows to gather relevant details. With all pertinent information conveniently displayed in a single view, users can easily identify patients and access their records without any hassle.

Multiple Functions and Workflows: A number of customers praise the software for its versatility and range of functions. From managing medical records to scheduling appointments, this comprehensive solution caters to various needs within healthcare settings. Additionally, users find the workflows within the software highly beneficial in assigning roles and tasks to team members efficiently. The intuitive workflow system ensures smooth collaboration and helps streamline processes across different departments or teams.

Users have found that the software solves various problems related to healthcare management. It allows for easy data entry of electronic health records, known as EHR, and provides visibility of changes made to patient referrals, helping users efficiently manage patient care. The software also helps users easily find notes related to patient care, ensuring that important information is readily accessible. However, some users have reported frustration and dissatisfaction with the software due to its poor layout, which negatively impacts time management. Additionally, malfunctions in the software can disrupt workflow and support is slow to respond, causing further inconvenience for users.

Despite these challenges, the software has proven helpful in staff retention and improving service metrics. It captures outcomes better than previous EHR systems, leading to an increase in Star Rating and ensuring compliance with healthcare requirements during audits. Once users become familiar with it, they have been able to efficiently manage multiple tasks, saving time and streamlining record keeping. The software also supports communication with family members and loved ones, enhancing the overall patient experience. However, there are mixed opinions about its effectiveness in improving patient care, and limited help and support resources are available.

Financially, the software helps with revenue management and episode tracking. It assists in patient payment management by offering multiple payment options for caregivers but financial losses have also been reported by some users. Trainers and customer support have generally received positive feedback from users, providing assistance when needed. Overall, the software provides up-to-date information in one place for easy access, enabling clinicians to see patients faster and facilitating home health services. It has been instrumental in digitizing patient records across multiple offices and ensuring confidentiality. However, it lacks a phone app and integration with common medical software such as Epic, which may be a limitation for some users.

Hospice Tools eDocs EMR & TimeKeeper Timesheets

Hospice Tools eBilling DIY or Billing as a Service

Homecare Homebase

Home Health Care

Likelihood to Recommend

Usability

Support Rating

Homecare Homebase provides EHR software for home health and hospice agencies. The software allows agencies to manage scheduling, routing and patient notes, intake, approvals, billing and payment with built in processes and workflows that help organizations stay in compliance with the latest regulations. Homecare Homebase is based in Dallas, Texas and is part of the Hearst Health network.

eMDs Plus

Cerner RevElate

Homecare Homebase 2020-10-20 13:09:05

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Schedule appointments

Self explanatory

Home

Home Health Care Software

Our Hospice nurses use it to chart. It does appear to be time-consuming, as they find themselves entering the same information many times over. The more time they spend charting, the less time they have for patient care. There are just too many fields to populate. Our home health services use it for orders, referrals, and authorizations. In that aspect, it works well and we are all happy. I have to log in and authorize orders, which only takes me three steps, I find it pretty efficient. The downside is, I do not believe they have a phone app. Other medical software does, and employees are able to send secure messages and alerts pop up. With this software, I have to remember to log in as there are no reminders and it does not interface with the most common medical software - Epic. I wish they would create an app.

Signing physician orders is very simple, self explanatory and quick.
It allows you to track referrals and orders very well and easily.
It works well on tablets.

Assessment of patients takes just too long and there are just too many fields to be populated.
There are different ways to navigate, to arrive at the same information of interest. One has to spend time familiarizing oneself with different options. And in the end, you may not use half of what you learned.
The calendar does not show holidays. One can mistakenly schedule appointments and then you have to call, apologize, and cancel. It would be nice if the holidays were shown, just like on the phone calendars.

So far our billing and revenue has increased compared to the prior 3 years.
On the other hand, nurses and other staff do make more overtime due to the increased charting time.
The software itself can get costly as each add-on is rather expensive. We have found that just the basic is not enough for our institution. Overall though, it has increased revenue as it allows correct billing which is needed for the insurers.

Epic, Cerner Soarian Clinicals, eMDs Plus (formerly McKesson)

Homecare Homebase

Overview

What is Homecare Homebase?