Hopin Reviews

Do you work for this company? Learn how we help vendors

Ratings and Reviews
(1-6 of 6)

Companies can't remove reviews or game the system. Here's why
Nathan Linkon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Hopin is providing support for video networking and real-time participation which is the great thing about Hopin.
  • Hopin has many advantages like it has a user-friendly interface that is intuitive as well. It's very clean and customizable as well.
  • Hopin also has really good and experienced training resources exclusively for the software users to keep their attendees aware and familiar with the use of Hopin.
  • Moving to the cons and disadvantages of Hopin. Hopin has a great streaming quality but still in spite of that Hopin does not perform as well as with YouTube and even Facebook.
  • This is because we do get complaints many times about the weaker viewer connections.
  • Moreover, Hopin does not allow its customers as of yet to upload their pre-recorded videos which I really think they should do because it will improve the overall experience of the users.
Nicholas Kouvatsos | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • The interface is very clean and customizable. Some of the other solutions I've looked into are not as easy to customize or have a "clunky" interface.
  • Hopin is always improving. Several sticking points for us that existed 3 months ago have been updated and improved so they are no longer issues for us.
  • Hopin has acquired the platform StreamYard, which is a very powerful and simple live studio solution, and they are actively integrating StreamYard into the Hopin platform.
  • Hopin charges based on number of "registrants" rather than number of "attendees." This has forced us to use a workaround method and not allowed us to use all of the tools available because, especially if we're holding a free event, we don't want to pay for a lot of registrants when only a percentage of them will actually attend the event.
  • The streaming quality is great, but it doesn't perform as well as YouTube or Facebook with weaker viewer connections. We receive many more complaints about the video feed stopping and starting than when we broadcast through YouTube or Facebook. Hopin does give us the ability to use YouTube as the source of the video stream, but that comes with its own set of problems, where users may click on the YouTube branding and be directed to watch on YouTube, outside of the Hopin platform.
  • Some additional options would be nice, such as being able to create and display video overlays, and overlay viewer questions and comments. As of 5/13/2021, Hopin is working on integrating StreamYard Studio into the Hopin Backstage area, so hopefully, those features will come with that. Also, being able to disable anonymous viewer comments/questions would be helpful.
Brian Burge | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Hopin was very simple to use from the start. If I had any questions, they had answers on their website and their support is great.
  • I like that we could make changes on a regular basis even during the live event.
  • I like that it incorporates a lot of what you find at a in-person event and it translates well virtually.
  • Would love to see a virtual store. Us as well as many of our speakers have products and services to sell. It would be nice to have a dedicated store to promote these things. Products and details could be added and just link out to wherever the products are sold.
  • An are for the days announcements would be nice rather than pinning comments. Kind of like an event bulletin board.
  • Allow more people to come on camera in a session.
  • Record sessions that have more than 9 people on camera.
  • I wish there was a way to register our presenters without them having to register like an attendee via tickets.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • A fairly intuitive interface, including side-by-side video and chat windows, with a "main event" video window for plenary sessions (e.g., keynotes) as well as separate breakout rooms (with running chat) for post-session, interactive Q&As with attendees, plus a separate area for virtual "exhibit booths."
  • Responsive customer service, including a Hopin staffer who was on call during our event to troubleshoot if needed
  • Regular updates to continuously improve the platform
  • Good training resources (e.g., orientation videos) for software users and conference attendees unfamiliar with using Hopin.
  • Other built-in features that we did not use, but appreciated that they were available were a speaker's lounge (greenroom for speakers who were on deck to speak next) and a sort of private channel (similar to Slack) for the conference hosts to use for behind-the-scenes coordination (we just used our own Slack channel for this).
  • Hopin should allow customers to upload pre-recorded videos to the platform (hosted by Hopin), for use during the conference. As it stands now, customers must provide their own external video hosting solution (we used Vimeo).
  • Hopin should have some customer support staff based in the USA or Canada, too--not just in the UK.
  • In view of the substantial cost of subscribing to Hopin, it seems as if the number of registrants allowed under the subscription without incurring overage fees should be somewhat higher than 1,000 registrants. (We anticipate going over that limit before our yearly subscription term is over.)
December 09, 2020

Have to Have Hopin!

Ashley Jenkins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • All in one event platform (main stage, sessions, networking, exhibitors)
  • Event setup (customizations)
  • Picture in Picture (PIP) on the mainstage
  • Toggle content for exhibitors (Videos, presentation)
  • Networking element (1:1)
  • Adding speakers to schedule
  • Calendar integration (updates and cancelation notifications)
  • More admin controls
Amy Richards | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The networking feature is great.
  • Having the ability to pre-record interviews enables us to secure high-profile speakers.
  • Various functionality: main stage + breakout areas enables lots of different types of content.
  • A dedicated sponsor area is a nice feature for events with sponsors.
  • Hopin is constantly growing, adding to and improving its platform. They're open to feedback too.

Hopin Scorecard Summary

What is Hopin?

Hopin is a platform events platform built to support virtual, onsite and hybrid events. The vendor states Hopin's interactive event experience most closely reproduces an in-person event online.

There are core features to each Hopin event: the Reception, Stage, Sessions, Networking, and Expo area — each delivers a unique and personal interaction over live video for attendees, sponsors, speakers, and vendors.

Hopin offers users registration, livestreaming, email, and analytics all included, so there is no need to stack separate platforms. Hopin works with pre-recorded content, live broadcasts, and RTMP streams so users can keep things simple or go all out with video production. Organizers have full access to change anything about their event at anytime.

Whether for users hosting a 50-person meetup or a 50,000 person conference, the vendor boasts thousands of organizations around the world using Hopin to accomplish community and marketing objectives.

Hopin Integrations

Hopin Competitors

Hopin Pricing

More Pricing Information

More pricing information from Hopin

SaaS Editions Pricing
Pricing DetailsTerms
Starter$83.25per month
BusinessContact Sales
EnterpriseContact Sales
Growth$667.00per month

Hopin Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesGerman, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Portugese, Spanish

Frequently Asked Questions

What is Hopin?

Hopin is an online events platform from the company of the same name in London, that provides tools for virtual events, or hybrid events, like ticketing and registration, limitless event rooms, an expo hall, chat, and networking, as well as event branding and attendee engagement tools. Integrations with online registration tools - such as Cvent, Marketo, Pardot, Eloqua, and Eventbrite add event registrations to Hopin. Hopin also provides a mobile that app that supports video networking, real-time participation, and accessibility; the Hopin app is available on iOS and Android.

What are Hopin's top competitors?

Airmeet, Zoom, and Socio are common alternatives for Hopin.

Who uses Hopin?

The most common users of Hopin are from Small Businesses and the Information Technology & Services industry.