Name: Hosted PBX
Price: 2 USD
Author: VoIP dotMY

Help Desk

Web and Video Conferencing

Customer Support

Learning Management

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

Environmental, Social, and Governance (ESG)

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Job Board

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Blockchain Analysis

Cloud Management

Cloud Storage

Composable Infrastructure

Container Security

Data Center Backup

Data Integration

Electronic Data Interchange (EDI)

Enterprise Printing

Event Monitoring

Fraud Detection

Function as a Service (FaaS)

Industrial IoT

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Managed Security Service

Mobile Device Management (MDM)

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

SQL Server Performance Monitoring

Secure Web Gateway

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Creative Management

Customer Advocacy

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Marketing Resource Management

Mobile Marketing

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Dialer

Sales

Application Security

Cloud Security Posture Management

Security

Card Management

Clinical Data Management

Donor Management

Text Analysis

Warranty Management

Vertical-Specific

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Hosted PBX is a cloud-based phone system offered by SIPPALS that allows businesses to efficiently manage their telecommunications services over the internet. According to the vendor, Hosted PBX provides advanced features and functionality such as call routing, voicemail, auto-attendant, and more. It is designed to cater to businesses of all sizes, from small startups to large enterprises. This versatile solution is utilized by various professions and industries including professional services, healthcare, retail, hospitality, and call centers.

## Key Features

**Cloud-based phone system**: According to the vendor, Hosted PBX is a cloud-based phone system that eliminates the need for traditional on-premises phone systems. It is said to provide flexibility and scalability for businesses.

**Advanced call routing**: Hosted PBX is claimed to offer efficient call routing capabilities, allowing businesses to direct incoming calls to the appropriate extensions or departments. The vendor suggests that this feature can improve customer service and reduce call handling time.

**Voicemail**: The vendor states that Hosted PBX includes a voicemail feature, enabling users to receive and store voice messages when they are unable to answer a call. Users can access their voicemail messages from anywhere, ensuring that important messages are not missed.

**Auto-attendant**: According to the vendor, Hosted PBX offers an auto-attendant feature that acts as a virtual receptionist. It is claimed to greet callers and provide menu options for different departments or extensions, enhancing professionalism and streamlining call management.

**Ring Group**: Hosted PBX is said to provide a Ring Group feature that allows multiple extensions to ring simultaneously when a call comes in. The vendor suggests that this ensures incoming calls are efficiently distributed among team members, improving response time and customer satisfaction.

**Queue setup**: According to the vendor, Hosted PBX enables businesses to manage incoming calls in a structured manner with its Queue setup feature. Calls are placed in a queue and routed to available agents, ensuring prompt and efficient customer service.

**Microsoft Teams integration**: Hosted PBX is claimed to seamlessly integrate with Microsoft Teams, allowing businesses to add PSTN calling functionality to their Teams users. This integration is said to enable users to make and receive calls using the familiar Microsoft Teams interface, enhancing communication and collaboration.

**Call center software**: According to the vendor, Hosted PBX offers call center software that helps businesses improve their customer service operations. This software includes features such as call bridging, call recording, call forwarding, and remote agent capability, enabling efficient and secure communication with customers.

**SIP Trunking**: Hosted PBX is said to provide SIP Trunking services, connecting onsite phone systems to SIP trunks for cost savings. The vendor claims that this feature allows businesses to make and receive calls over the internet, reducing traditional telephony costs.

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

VoIP dotMY

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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Overview

What is Hosted PBX?