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HostGator is a popular choice for users looking to host their websites and ensure automated backups. The service offers a variety of …
Starting at $2.75 per month
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What is HostGator?
HostGator, from Newfold Digital (formerly Endurance), is a web hosting service with WordPress hosting, VPS hosting, and dedicated hosting capabilities.
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Pricing
Hatchling
$2.75
Cloud
per month
Baby
$3.50
Cloud
per month
Business
$5.25
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Installing & Deleting Wordpress Using Cpanel in Hostgator - Live Demo
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HostGator Review 2021 ❇️ Speed Test, Live Demo & My Honest Recommendation
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HostGator Review 2022 - Is It Good for WordPress? Pros & Cons, Speed Test and Details of HostGator
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MightyHost Review ✅ Full Demo
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How To Install WordPress Using cPanel In HostGator !!! How To Learn !!! Live Demo !!! 2017
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Product Details
- About
- Tech Details
- FAQs
What is HostGator?
HostGator Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
HostGator, from Newfold Digital (formerly Endurance), is a web hosting service with WordPress hosting, VPS hosting, and dedicated hosting capabilities.
Reviewers rate Support Rating highest, with a score of 7.8.
The most common users of HostGator are from Small Businesses (1-50 employees).
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(46)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
HostGator is a popular choice for users looking to host their websites and ensure automated backups. The service offers a variety of features that enhance website security, such as SSL certificates and the SiteLock add-on. With the user-friendly cPanel interface, managing websites and email addresses becomes a breeze. Users can also leverage PHPMyAdmin for direct database manipulation and custom application development.
HostGator is widely used for hosting various platforms, including WordPress, Drupal, and static site installations. It is also a convenient option for hosting mailboxes and setting up multiple forwarders. Customers appreciate HostGator's solid and reliable service, finding it stable, efficient, and responsive. Apart from its affordability, HostGator provides a one-on-one environment with its smaller platform size. It proves to be a cost-effective alternative to VPS hosting while still offering good value for the money with decent uptime.
Businesses rely on HostGator to host their own websites as well as those of their clients. The intuitive cPanel access is packed with value-added features that cater to different needs. Customers enjoy the competitive product offerings and pricing provided by HostGator. The service ensures almost 100% uptime and simplifies the process of updating WordPress sites. Whether it's meeting the needs of low-traffic websites or serving entry-level web clients who require affordable hosting options, HostGator solves the hosting problem for clients by offering quality hosting and servers with PHP support and cPanel access.
Overall, HostGator meets diverse requirements with its range of services, helping users easily manage their websites while providing reliable hosting at an affordable price point.
Backup Feature: Some users have expressed appreciation for the inclusion of a backup feature at no additional cost. They find it to be a valuable addition, as it contributes to the overall reliability and stability of the hosting service.
cPanel Interface: Several reviewers have highlighted their satisfaction with the familiar and easy-to-use cPanel interface. They appreciate its user-friendly design, which enhances the overall user experience and makes managing their websites seamless and intuitive.
Flexibility and Control: Many users value the flexibility and control offered by the hosting service. They mention being able to perform various tasks independently, such as enabling SSH access and installing SSL certificates, for a nominal fee. This level of customization allows them to tailor their hosting environment according to their specific needs and preferences.
Long wait times for customer support: Many users have expressed frustration with the long wait times they have experienced when trying to connect with HostGator's customer support team. This issue has been mentioned by a significant number of reviewers.
Website slowdowns: Some users have reported occasional slowdowns on their websites while using HostGator's services. These slow speeds can negatively impact user experience and make it difficult to efficiently manage their online presence.
Slow response time from support team: The response time from HostGator's support team has been criticized by several users. They have mentioned experiencing delays in getting assistance, often having to endure long hold times before receiving any help.
Based on user reviews, here are the three most common recommendations for HostGator:
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HostGator is recommended for beginners and clients lacking technical expertise. Users find it to be a good option for domain registration and web hosting, particularly suitable for individuals new to web design or administration.
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Users suggest reading the fine print and contacting HostGator's sales and support team to discuss goals and product suitability. This ensures site safety and helps address any concerns before making a purchase.
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HostGator is praised for its easy management of cPanel and integration with apps like WordPress. It offers a user-friendly interface that simplifies website management for beginners.
Despite these positive aspects, there are certain cautions mentioned by users:
Users express dissatisfaction with HostGator's refund policy and warn against entering personal information on their site.
Some users mention that the quality of support may be lacking, questioning if the cost savings are worth it.
It is advised to confirm the fit and basics of HostGator's services before purchasing, including double-checking their refund policy and the version of PHP offered with their shared hosting.
Overall, users recommend HostGator for standard web services such as website hosting, domain registration, and email accounts. However, they suggest considering specialized hosting providers for more database-intensive needs.
Attribute Ratings
Reviews
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June 06, 2022
HostGator is a Great Tool for Our Success
HostGator is a nice hosting platform that offers you a more one-on-one environment because of the smaller platform size. It's been great using HostGator because I have not experienced any issues with them. HostGator has been proven to be a very great competitor in the hosting environment. We use them for a variety of our clients and have never experienced an issue with them.
- Hosting
- Email Solutions
- Up-Time
- Customer Service
- Support
- UI/UX
January 03, 2022
Bad Support They have no clue what they are doing
Score 1 out of 10
Vetted Review
Verified User
i have purchased a windows hosting plan and there was issue with domain name being registered and it got pointed to the hosting plan as well as attempting to add 2 other domains to the hosting plan when communicated with support it was supposed to cancel the incorrect domain name and register the correct one and fix the hosting plan accordingly, they kept going on loop on how it takes 24/48 without taking any action to change and not even fix on the account was provided until it gets propagated accordingly and after 5 more communication with the support team they only changed the primary domain on the host to yet another incorrect one and only to get it right on the second after 2 days of going back and forth with them about it and refused to cancel the incorrect domain and told me it was non refundable while one of the support team said it will be cancelled as I requested the same day as the incorrect domain was registered yet there is another error to add the other 2 domains when attempting to add them there is error produced "DNS Name already exists" while its not showing in the Plesk to work on when attempting to contact them again the response was oh we don't support this service which was windows Plesk service and yet the issue persist to this day and not being solved every communication is "will add note to admins to help get it fixed" and yet no action is being taken
- none
- none
- none
- support
- quality
- timing
- policies
We used HostGator to host our websites. We didn't have a lot of traffic going to the site so we needed a cheaper hosting option and went with HostGator. We reviewed a bunch of other web hosts and this fit what we needed the most for the price. We also got a really good sign-up promotion so it was a great deal.
- They are a very cheap option to host websites.
- They had a simple interface.
- There were plenty of how-to articles and videos online.
- Customer service was pretty good.
- The interface was a bit dated and could have been refreshed.
- There was occasional downtime that seemed like it lasted longer than it should have.
- Renewal prices are higher.
February 23, 2020
HostGator's hosting is reliable and a value for the price
I use HostGator's reseller shared hosting for client websites and a couple of my own sites. I use it for less-trafficked websites and lower budget clients. HostGator's shared hosting allows for a cheaper alternative to VPS hosting while sacrificing speed where it isn't needed. The service's uptime is very decent and a good value overall for the money.
- Inexpensive
- Reliable uptime
- Wait times in support chat can belong.
- First-tier support isn't always knowledgeable in technical details.
January 18, 2020
HostGator is a great value for the price.
My company uses HostGator as our web host. Their services have been exemplary and they have almost 100% uptime. Part of our reason for choosing them was their cPanel access, which I find very intuitive and full of value added features. Our website is WordPress-based, and HostGator makes updating our site a very straightforward process.
- CPanel access makes accessing my information easy.
- Adding and deleting sub-sites is simple.
- Their packages are geared more toward bigger companies.
- Login process is a bit convoluted, and they bury too many important controls.
January 15, 2020
HostGator: Fill your needs without emptying your wallet
- I have used HostGator in 2 capacities. First, in daily use, our district utilizes HostGator for our web hosting services. When our previous host became too expensive and unresponsive, we found HostGator did everything we needed better. It was cheaper and more efficient than our last host. Tech support was responsive at implementation, and there have been very few times we've needed to contact support since the product is stable and reliable.
- I've also used HostGator in another organization through which email services are provided. In this capacity, I also find it stable, and it offers a variety of email clients to help fit our needs the best.
- The Control Panel for web hosting is very user friendly.
- Tech support is always responsive.
- Tech support is responsive and helpful, but not without a special pin code. Since we need tech support infrequently when I do, I can never find that pin. It would be nice to have a quick client verification system.
- Publishing updated pages are quick but could be faster by eliminating a couple of extraneous click.
November 20, 2019
Jamie likes HostGator
My client required a new website, domain, and Webhosting. The company wanted to keep the website operations within one company platform as much as possible and at a reasonable cost, and after some extensive research and advice from colleagues, she decided on HostGator for domain and Webhosting, and the HostGator website builder to create and maintain her new website.
- cPanel is a wonderful one-stop-shop. Multiple web building support tools.
- If my client hadn't chosen the HostGator website builder, we would have gone with WordPress Installer, included in the package. Additional HostGator website builders included.
- Emails provided with the domain. Better than having to rely on 2nd party email servers.
- Decent add ons, such as SEO Gears.
- Too many supported website builders competing with one another (Gator, Weebly, goMobi, Joomla, HostGator website builder). One or two plus WordPress Installer would be sufficient and cut down on the confusion of choices. Why have Gator AND HostGator website builders?
- Unnecessary to offer Constant Contact as a carrot. It's an expensive add-on.
- Navigating around the cPanel is great if you know what you need to do, but not so intuitive for first-timers.
October 29, 2018
HostGator will Eat You Up and Spit You Out, but will do it with friendly and professional support.
Score 1 out of 10
Vetted Review
Verified User
HostGator provides the company with internet hosting. The company started using HostGator several years ago on a shared server, and gradually upgraded to a dedicated server. It hosts my website, and the websites of some clients. It was chosen based on price, as the business owners were capable of providing their own tech support.
- The pricing is a big feature for this hosting company
- Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
- The customer service workers are professional and friendly.
- The technical support is very deficient. If you are going to be relying on your host for all things technical, HostGator isn't a great choice for you. They're professional and friendly, but when you actually run into an issue, it will be a challenge to resolve.
- During the latest server upgrade HostGator was to handle the migration of all sites on our Windows based server over to the new Linux based server. While doing so, the technicians left open a gap for hackers to infiltrate the old server which was then partially encrypted with ransomeware. A half a dozen sites hadn't yet been fully migrated at that point. HostGator said nothing about not finishing the migration - we figured it out when specific sites weren't working properly. They then said it wasn't possible to migrate them. Fortunately, one of the business owners had the technical capability to migrate 4 of the 6, and then rebuilt the two that were lost.
- Unless you have a solid technical background, you're going to be disappointed with HostGator. They often can't determine the cause of technical issues, or claim it's impossible to fix the issues. However, the business partner always ends up solving the issues.
August 08, 2018
A very good choice for shared cloud hosting
I used HostGator to host my most important websites. I chose HostGator because it is one of the most popular hosting services. It offers a very affordable cloud hosting service which is faster and more reliable than traditional shared hosting. I used several hosting plan types on HostGator. I like the Business Cloud hosting the best because it offers hosting for unlimited websites and unlimited bandwidth.
- HostGator is a very reputable company. So you know that your website is in good hands.
- They have one of the most affordable cPanel cloud hosting services that you can find.
- The speed of HostGator's hosting is pretty fast. And little to no downtime.
- The hosting dashboard is always slow for me. And it's hard to navigate around.
- Not providing free SSL certificates and not allowing installation of free SSL certificates are big minuses for me
- The pricing is not straightforward.
June 14, 2018
Don't Go With A Start Up - Go with HostGator
We use HostGator for our current website and hosting and for over one hundred client's hosting and servers. It solves the hosting problem of our clients. They need quality hosting and HostGator provides this. They also have servers that have a great price and high quality. You can't go wrong.
- Hosting
- Servers
- Customer Service
- Hackers can slide in and they take a while to catch those. Or at least update you that someone tried to hack.
We use HostGator to host our website, and to provide automated backups of the website. We get our SSL certificate through them, and also have their SiteLock add-on for providing an additional piece of security. To manage the site, we use their cPanel interface. Until about a year ago, we also had them hosting our email addresses but we migrated off of that plan, and retained only the website services.
- A simple backup is included at no cost
- Haven't experienced any downtime for 2 years
- Uses cPanel, which is familiar and easy to work with
- Support could be better, it takes a long time to connect with somebody
- You need to pay extra for a backup you can rely on
- SiteLock is sold separately, but did not help when we were hacked
- Site seems to slow down from time to time
February 15, 2018
Good product for starting your business
I have been using HostGator for my business and personal domain for well over 10 years. I use HostGator's services for my website, emails, Moodle platforms, and custom projects. I've set the members as well to use their services. I have also used HostGator to manage my domains. Their service has been solid and reliable.
- Setup and management is easy.
- Customer and Technical Support is fantastic.
- Prices are reasonable.
- I use a shared server and I've had some confusion with setting up a unique IP. It didn't perform as expected.
- My website has been hacked a few times and HostGator had no alarms in place to notify me.
- I've had some email issues where my emails were blocked from some servers. But I don't do SPAM. And HG was unable to help me figure out the reason.
October 02, 2017
Okay Hosting - Terrible Customer Service
HostGator was one of my first web hosts about ten years ago. They were and still are very affordable. We stopped using HostGator about seven months ago, though, had been using another hosting company for a few years previous to canceling altogether with HostGator. Initially, HostGator solved hosting needs along with PHP support and cPanel access.
- Affordable
- Fast Set up
- Free cPanel
- Customer Service
- Renewals are confusing
- Adding items to your shopping cart for you instead of asking you if you want them.
September 08, 2017
Great for the run of the mill site
HostGator is being used to host ~10 WordPress, Drupal, and static site installations along with ~15 mailboxes and multiple forwarders. For certain clients, backend usage of PHPMyAdmin for direct database manipulation was used to build and administer custom applications within their sites. DNS is not used, but almost all aspects of vanilla hosting (i.e. no value-add components like CloudFlare) are used.
- cPanel is clear and functional; administrative areas are clear
- Power to do what you need to yourself with nominal fee -- <$10 to enable SSH, or to have them install an SSL cert of your own
- Good analytics to track CPU usage and general resource allocation
- Convenient billing interface makes managing multiple hosting packages simple and easy
- Support team response time is fairly slow; be prepared for long holds.
- Only recently is the company coming out of a reliability slump -- in months past, sites would go offline, sometimes for as long as hours, with no explanation or ETA for fix.
- The upselling is massive -- be prepared for borderline spam from HostGator partners.
September 08, 2017
Fantastic hosting for your clients!
We use it daily to host clients websites and email accounts.
- Hosting
- Email Packages
- Business Account is the best deal!
- Customer Service
- Easier Cpanel
- Easier Billing
September 06, 2017
Using HostGator from a reseller's perspective.
We are a web hosting company reselling HostGator's services to our customers. We had made the decision to become a web hosting company initially because of our eCommerce clients that we process their credit card payments for to ensure that they were processing via a secure method. From there, since we had the extra capacity, we made the service commercially available to others and have been happy with the service.
- Support - while it's not always the greatest and more on-time of other companies, HostGator does help with the support of my clients' sites when needed.
- Pricing - For our needs, the HostGator reseller pricing was acceptable to us without us needing to put too much in up-front.
- I'd like to see faster response times to trouble tickets as there are some issues that are very time sensitive and cannot wait several days for resolution.
- It would be good for HostGator to allow resellers the ability to join Windows and Linux servers under a single reseller option instead of requiring double reseller packages if a reseller requires both servers.
September 06, 2017
HostGator - Not just hosting for alligators!
HostGator has allowed our business to host our own website and host our clients' websites. It's been a great solution to not hosting MySQL and PHP on our own servers. The management fees for what you get are a great value.
- They have a great knowledge base of FAQ information.
- HostGator has excellent support teams - I've needed both account and technical support and never been let down.
- Their library of quick installs for different platforms or CMSs has options other companies don't offer.
- As far as things that could be done differently, they updated their site and now it's two different areas to log in to.
- The email to renew a domain name has the domain name in an attachment rather than the body of the email.
- The service ticket area could be updated more often to straighten out closed issues - they'll complete the task or close the issue but not update the ticket status.
August 29, 2017
Take a bite out of your hosting needs
We have used HostGator for entry level web clients who need affordable hosting options.
- HostGator provides good hosting for website clients looking to save money while building a digital presence.
- Customer service has been helpful.
- Additional WP optimization options would make them a better competitor.
- User interface lacks compared to platforms like GoDaddy and WPEngine.
September 06, 2016
Affordable and robust web hosting plans with HostGator
I use HostGator for my personal website and a few freelance sites that I've created for clients. When we need to select a hosting provider for a client I've found that HostGator has very competitive product offerings, competitive pricing, and often has excellent promotions.
- Affordable hosting plans
- Reliable web hosting
- Excellent up-time
- Quick and efficient support
- Confusing navigation throughout their large menu of options on their site and control panel
- Spam filtering on their basic level email package. You have to upgrade to a higher-tier email plan for an inbox that's not flooded by spam.