HostGator

HostGator Reviews

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Ratings and Reviews
(1-17 of 17)

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Doug Skinner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The Control Panel for web hosting is very user friendly.
  • Tech support is always responsive.
  • Tech support is responsive and helpful, but not without a special pin code. Since we need tech support infrequently when I do, I can never find that pin. It would be nice to have a quick client verification system.
  • Publishing updated pages are quick but could be faster by eliminating a couple of extraneous click.
November 20, 2019

Jamie likes HostGator

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • cPanel is a wonderful one-stop-shop. Multiple web building support tools.
  • If my client hadn't chosen the HostGator website builder, we would have gone with WordPress Installer, included in the package. Additional HostGator website builders included.
  • Emails provided with the domain. Better than having to rely on 2nd party email servers.
  • Decent add ons, such as SEO Gears.
  • Too many supported website builders competing with one another (Gator, Weebly, goMobi, Joomla, HostGator website builder). One or two plus WordPress Installer would be sufficient and cut down on the confusion of choices. Why have Gator AND HostGator website builders?
  • Unnecessary to offer Constant Contact as a carrot. It's an expensive add-on.
  • Navigating around the cPanel is great if you know what you need to do, but not so intuitive for first-timers.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • They are a very cheap option to host websites.
  • They had a simple interface.
  • There were plenty of how-to articles and videos online.
  • Customer service was pretty good.
  • The interface was a bit dated and could have been refreshed.
  • There was occasional downtime that seemed like it lasted longer than it should have.
  • Renewal prices are higher.
Dan Gospe | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • A simple backup is included at no cost
  • Haven't experienced any downtime for 2 years
  • Uses cPanel, which is familiar and easy to work with
  • Support could be better, it takes a long time to connect with somebody
  • You need to pay extra for a backup you can rely on
  • SiteLock is sold separately, but did not help when we were hacked
  • Site seems to slow down from time to time
Steven Davis | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Setup and management is easy.
  • Customer and Technical Support is fantastic.
  • Prices are reasonable.
  • I use a shared server and I've had some confusion with setting up a unique IP. It didn't perform as expected.
  • My website has been hacked a few times and HostGator had no alarms in place to notify me.
  • I've had some email issues where my emails were blocked from some servers. But I don't do SPAM. And HG was unable to help me figure out the reason.
Jack Kingsman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • cPanel is clear and functional; administrative areas are clear
  • Power to do what you need to yourself with nominal fee -- <$10 to enable SSH, or to have them install an SSL cert of your own
  • Good analytics to track CPU usage and general resource allocation
  • Convenient billing interface makes managing multiple hosting packages simple and easy
  • Support team response time is fairly slow; be prepared for long holds.
  • Only recently is the company coming out of a reliability slump -- in months past, sites would go offline, sometimes for as long as hours, with no explanation or ETA for fix.
  • The upselling is massive -- be prepared for borderline spam from HostGator partners.
Jennifer R Glass | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Reseller
Review Source
  • Support - while it's not always the greatest and more on-time of other companies, HostGator does help with the support of my clients' sites when needed.
  • Pricing - For our needs, the HostGator reseller pricing was acceptable to us without us needing to put too much in up-front.
  • I'd like to see faster response times to trouble tickets as there are some issues that are very time sensitive and cannot wait several days for resolution.
  • It would be good for HostGator to allow resellers the ability to join Windows and Linux servers under a single reseller option instead of requiring double reseller packages if a reseller requires both servers.
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • The pricing is a big feature for this hosting company
  • Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
  • The customer service workers are professional and friendly.
  • The technical support is very deficient. If you are going to be relying on your host for all things technical, HostGator isn't a great choice for you. They're professional and friendly, but when you actually run into an issue, it will be a challenge to resolve.
  • During the latest server upgrade HostGator was to handle the migration of all sites on our Windows based server over to the new Linux based server. While doing so, the technicians left open a gap for hackers to infiltrate the old server which was then partially encrypted with ransomeware. A half a dozen sites hadn't yet been fully migrated at that point. HostGator said nothing about not finishing the migration - we figured it out when specific sites weren't working properly. They then said it wasn't possible to migrate them. Fortunately, one of the business owners had the technical capability to migrate 4 of the 6, and then rebuilt the two that were lost.
  • Unless you have a solid technical background, you're going to be disappointed with HostGator. They often can't determine the cause of technical issues, or claim it's impossible to fix the issues. However, the business partner always ends up solving the issues.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • HostGator is a very reputable company. So you know that your website is in good hands.
  • They have one of the most affordable cPanel cloud hosting services that you can find.
  • The speed of HostGator's hosting is pretty fast. And little to no downtime.
  • The hosting dashboard is always slow for me. And it's hard to navigate around.
  • Not providing free SSL certificates and not allowing installation of free SSL certificates are big minuses for me
  • The pricing is not straightforward.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • They have a great knowledge base of FAQ information.
  • HostGator has excellent support teams - I've needed both account and technical support and never been let down.
  • Their library of quick installs for different platforms or CMSs has options other companies don't offer.
  • As far as things that could be done differently, they updated their site and now it's two different areas to log in to.
  • The email to renew a domain name has the domain name in an attachment rather than the body of the email.
  • The service ticket area could be updated more often to straighten out closed issues - they'll complete the task or close the issue but not update the ticket status.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • HostGator provides good hosting for website clients looking to save money while building a digital presence.
  • Customer service has been helpful.
  • Additional WP optimization options would make them a better competitor.
  • User interface lacks compared to platforms like GoDaddy and WPEngine.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Affordable hosting plans
  • Reliable web hosting
  • Excellent up-time
  • Quick and efficient support
  • Confusing navigation throughout their large menu of options on their site and control panel
  • Spam filtering on their basic level email package. You have to upgrade to a higher-tier email plan for an inbox that's not flooded by spam.

What is HostGator?

HostGator is a web hosting service with WordPress hosting, VPS hosting, and dedicated hosting capabilities.

HostGator Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Hatchling$2.75per month
Baby$3.50per month
Business$5.25per month

HostGator Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is HostGator?

HostGator is a web hosting service with WordPress hosting, VPS hosting, and dedicated hosting capabilities.

What is HostGator's best feature?

Reviewers rate Support Rating highest, with a score of 7.7.

Who uses HostGator?

The most common users of HostGator are from Small Businesses and the Information Technology & Services industry.