Hotjar

Hotjar Reviews

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Ratings and Reviews
(1-25 of 83)

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Chris Gomez, SPHR | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Heatmaps provide a really nice overview so you know where to dig deeper into your product.
  • Recording user sessions have been the most useful feature for us.
  • Surveys are a nice and easy way to gain insights from customers.
  • Although surveys are great for quick insights, they look and feel very much like a 3rd party application which I don't like. I wish there was a way to give it a similar look and feel as the rest of our platform to make it "blend" in a bit more.
  • This may just be us, but it's hard to do recordings from our homepage because our users go there to log in. The recordings pick up every interaction, including our own customers which is not helpful in that context. I'm sure there is a way to segment that but we've not been able to do it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Shows me where users stop, repeat, and return.
  • Shows me specifically if there are problems, confusion, or delays.
  • Helps me streamline content that users skip over, don't consume, or avoid.
  • It's cumbersome to get numbers to display. That could be simplified (I think?).
  • It would be helpful to know if recordings included 'target' pages - key pages that are conversion pages. We know landing/exit pages - maybe we could flag a specific page to be a 'key' page and then know when a specific recording 'hit' that page?
  • Sometimes I miss notifications that a recording has stopped working - not sure if there are better ways to send notifications (SMS?).
September 24, 2021

My Honest Hotjar Review

foster senu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Provides heatmap and user segmentation
  • Tracks all clients journey on our website
  • Live user recording
  • Moves clicks and scroll maps
  • Summary for user behavior recording would be great
  • Integration with other tools
  • Better customer support
Thomas Pittman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Heat map tracking for website clicks.
  • Heat map tracking for scrolling.
  • Recorded life user sessions for UX improvements.
  • Visitor analytics and tracking segmentation.
  • Easier filtering on recorded sessions.
  • Reporting interface with custom reports.
Rajat Khatri | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It provides you the video of how users navigate across the website
  • It also tracks the events being passed on thus you can match between video and web metrics
  • You can apply filters to see a particular segment of users
  • It's easy to share the story of one of the users through links
  • It's not easy to apply all the filters therefore you still need to go through a bunch of users
  • There is no way to track if 2 videos belong to same session or different sessions
Lee Preston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Polls - quick and simple ways of gathering qualitative user feedback
  • Recordings - excellent for observing behaviour and gathering some key behaviours
  • Heatmaps - either automatically collect heatmaps or do it manually, I like having both options (you can use regex on the manual mode)
  • If the heatmaps move to ONLY the automatic mode, it needs an option for regex, otherwise it works fantastically
  • I wish they had a partnership scheme, as we've used them for years & recommend to all our clients
Duane Thompson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Recording visitor sessions and seeing where they are clicking
  • Identifying areas/steps where customers are dropping off
  • Collection of feedback from specific site visitors to hear out their thoughts
  • If there is a way we can download session recordings, that can be really helpful
Carl Pieri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Heat tracking
  • Surveys
  • Activity tracking
  • The interface is a bit clunky and requires too many button clicks
  • The "simple URL" matching was a little confusing at first; I'd add an inline descriptor
  • It's sometimes hard to tell if Hotjar is measuring all traffic to a given page
Ramón Carmona Medina | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Track all the user journey from the moment ir arrives to the website until the moment they download or leave the page
  • Detect and understand what elements from the website are helping us or stopping us from converting users
  • To show real feedback to our UX/UI team in order to make important decisions about the web designs and implement clear call to actions
  • When you put embedded javas cripts or iframes like 3rd party forms it usually doesn't render the form in hotjar so it becomes complex to determine what works and what it doesn't work in this 3rd party forms.
  • More daily sessions for paid plans even though 500 daily sessions seems a lot you will get surprised when your site generates more and following plans have a bigger gap between price and sessions.
  • At the beginning it might be a little confusing to implement but nothing that devs can't handle.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Map how website users interact with various pages on our site
  • Arrange navigation to be as intuitive as possible
  • See recordings of real users on our website
  • Gauge what content is meaningful and what is wasted
  • More robust A/B testing features would be nice
  • Better exportable reporting would be great - the jpg confetti mapping, for example is not very easy to use
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Surveys - we like that we can put these on individual pages that need improvement to gain insights
  • Easy to use interface - all team members have easily been able to implement
  • We like the email notifications when surveys have been completed
  • They are switching from manual to automated heatmaps, and we don't always get as good of data
  • Would love more options in the free version
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy to read results and filter information as needed
  • Very reliable source for feedback, less signal to noise ratio
  • insifhtful for capturing user sessions and traffic coverage
  • Become more integlligent at categorizing the feedback received
  • Help create reports that can be shared across teams
  • Add functionality to group and keep track of similar feedback

What is Hotjar?

Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing.

The tool is used by digital analysts, UX designers, web developers and product marketers. Hotjar was acquired by Contentsquare September 2021, and is now a Contentsquare brand.

Hotjar Video

Intro to Hotjar

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Hotjar Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Basic$02k pageviews/per day
Plus$3910k pageviews per day/per month
Business$9920k pageviews per day/per month

Hotjar Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Hotjar?

Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing. The tool is used by digital analysts, UX designers, web developers and product marketers. Hotjar was acquired by Contentsquare September 2021, and is now a Contentsquare brand.

What is Hotjar's best feature?

Reviewers rate Usability and Support Rating highest, with a score of 9.5.

Who uses Hotjar?

The most common users of Hotjar are from Small Businesses and the Marketing & Advertising industry.