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HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and …
Overview
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…
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What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Product Demos
HotSchedules Demo: The Employee Experience
YouTube
HotSchedules Demo: Creating a New Schedule
YouTube
Demo of Red Book Keep
YouTube
HotSchedules Demo: Navigating the Schedule
YouTube
HotSchedules Demo: Employee Shift Release & Pick-Up
YouTube
HotSchedules Demo: Submitting Time-Off Requests
YouTube
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.
According to the vendor, key benefits include:
Build & Communicate Schedules
The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.
Work Schedule AppThe HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.
Forecasting and ReportingWhen integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.
Multi-Unit Store ViewThe Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.
Bilingual App & SupportThe mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.
HotSchedules Features
- Supported: Online Scheduler
- Supported: Time-Off and Availbility
- Supported: Work Schedule Mobile App
- Supported: Scheduling Templates
- Supported: Employee/Staff Communication
- Supported: Sales and Labor
- Supported: Forecasting Engine
- Supported: Reporting
- Supported: Point-of-Sale Integration
- Supported: Centralized Communication
- Supported: SMS Messaging
HotSchedules Screenshots
HotSchedules Video
HotSchedules Competitors
- When I Work
- ScheduleFly
- Crunchtime
HotSchedules Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | English, Spanish |
HotSchedules Downloadables
Frequently Asked Questions
When I Work and ScheduleFly are common alternatives for HotSchedules.
Reviewers rate Usability and Support Rating highest, with a score of 8.9.
The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.
HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.
Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.
In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.
Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
May 05, 2017
HotSchedules, you're the best around!
HotSchedules is being used in our individual venues with an Above Store Counsel set up for our corporate execs. We have 5 restaurants and 2 hotels in the division I work in. HotSchedules is mostly used for its scheduling, log book, staff journal, and sales/labor forecasting. Since implementing HotSchedules, it has allowed us to maintain labor budgets, and ultimately, function much more efficiently by way of staffing and increasing managerial communication.
- Manager Log and Staff Journal -- increases more effective communication as well as keeps corporate folks in the loop and able to identify problem areas much more easily (and proactively).
- Sales and Labor Forecasting - allows us to maintain appropriate labor levels according to budget.
- I really wish we could upload PDFs in the staff journal. We would likely replace much of our HR practices if we were able to upload reviews and progressive discipline documentation.
HotSchedules is a one stop shop! You will get everything you need operationally as well as an awesome customer support team!
I just recently implemented HotSchedules into our 4th location. The implementation process was fast and easy! They also offered training afterwards on an individual basis if necessary.
Yes
We had a small issue with the labor sync at one of our venues and HotSchedules Support was able to solve the issue within a few hours. They are incredibly helpful!
- Log Book and Staff Journal
- Scheduler and Template Making
- Labor Card Reporting
- Sales Forecasting
- Labor Sync seems to be finicky if doing mid shift
Yes
The App is AMAZING!
March 01, 2017
HotSchedules is HOT
It facilitates the scheduling for the restaurant and allows managers to focus on managing rather than solving shift issues.
- Use historical data to facilitate schedule writing
- Allows for ease of labor tracking
- Simplified tool for scheduling
- Reports could be explained better
Data from the previous year was missing, customer service followed up on the weekend to ensure it was recovered.
Yes
Shortest queue
No
We use HotSchedules to communicate with our staff, make schedules, coordinate shift changes and time-off. All four of our locations currently use HotSchedules! Allowing qualified staff to be scheduled faster, setting appropriate staffing levels based on expected business is much easier and faster. Making an effective, and efficient schedule is easy.
- Communicating with staff, quickly and clearly
- Communicating with staff in advance about upcoming specials and sales points is super easy
- The "paper trail" that HS provides is extremely helpfull in all aspects of scheduling and time off.
- I love that HS is ever evolving. The software developers are constantly taking our feed back and making effective changes that work intuitively with our scheduling.
- I would like to have the schedules separate. If one user is in the schedular tab at the same time as another user, one cannot move out of the schedule without "posting" said schedule. It causes some kind of glitch and the scheduler doesn't work properly. Only one user needs to be able to make changes to a schedule at a time.
- HS has gotten better at letting users know the intended purpose or best practice for an intended task, such as the request /time off functions. This information wasn't always conveyed previously, therefore limitations were exposed that could have been avoided.
I get exceptional support frequently. I admire the staff's cheery and helpful attitudes when I call about something.
No
We tested several other scheduling programs before FINALLY finding HotSchedules! The other scheduler programs were either too simple or too much. We didn't have an option to limit or expand what aspects of the software we wanted. HS allowed us to "baby step" our way into the digital scheduler world!
- Product Features
- Product Usability
- Product Reputation
Several of our managers had used HotSchedules before. They recommended us trying it. We wouldn't go back to the age of pen and paper schedule for anything!
- Less labor time making schedules
- More effective communications with staff
- Better scheduling!
Yes
There is a glitch when multiple people are in the schedule tab at once. Even if they are working on a differential schedule. We are currently waiting for resolution, but I feel confident that HS staff is doing what they can to resolve the issue, based on our previous experience and quick updates from us!