Score 2.9 out of 10


What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers...

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Recent Reviews


9 out of 10
January 27, 2020
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work …
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HotSchedules review

7 out of 10
February 02, 2018
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with …
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What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management software…

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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(1-4 of 4)
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Score 9 out of 10
Vetted Review
Verified User
HotSchedules is implemented across our company, a multi-unit corporation, as it allows for a stream lined approach to immediate communication, scheduling, and labor management with our entire team. HotSchedules allows for immediate access to all of our locations no matter where I am located. The ease of communication with specific staff members or our entire employee roster with one simple click and a few minutes of typing compared to the hours it would typically take without such a platform is a great time saver.
  • Streamlines communication and scheduling staff. Once you truly understand the capabilities of the HotSchedule platform and train your staff on the ease of using it, management saves hours of work each and every week. Management can then have more time to truly manage.
  • Employees will be able to arrange schedule swaps, change availability, and communicate with one another all in one location. Obviously management must approve said changes, however it is no longer managements responsibility to make these changes, remember requests, availability changes, that is all done, saved, and implemented for them.
  • The customer care team at HotSchedules has always been helpful and a pleasure to work with. This is not a company that is willing to take your money, but provide no service to its customers.
  • The messaging system should be able to send attachments such as pdf's to make distribution of company materials easier. Whenever we do a menu change, it would be very helpful to have the ability to drop a pdf version of the menu into a company wide message.
  • The scheduler should be available through their mobile application platform. The application is great, however it would be more convenient to be able to create schedules from said platform rather than needing to log in from a standard web browser
  • The scheduler is not compatible with apple/OsX commands or the scroll up/down in a web browser. Windows platform is works seamlessly, however the use of Apple products can be less than easy when utilizing the scheduler to its fullest capacity.
In the food/beverage/hospitality industry, HotSchedules is a phenomenal tool. It saves time and makes managing a more seamless experience for both manager and employee. It works especially well for FOH applications, as many of the service staff are very tech savvy and pick up the features and abilities of this tool very quickly. It is still very useful for the BOH application, however the typical staff member requires more instruction and training on the function and capacity of the program.
  • None
HotSchedules is used by nearly every single employee within the company. Whether that be owners, management, as well as FOH & BOH staff members. This assists in connecting every employee with one another, enabling communication and organization to flow up and down the chain of command in a very short period of time.
We have a dedicated IT position that communicates directly with HotSchedules if we have a request for further instructions or training staff members to use the interface. We also have our HR representatives at each restaurant location that continuously maintain current records of employees for management to properly schedule employees without the concern of first entering or removing an employee from the system. All of this could be combined into one specific job, or, have the responsibilities delegated to members of the management teams at each location. We have found our system to work most effective for our current business model.
  • Daily responsibility of organizing/scheduling of staff members
  • Streamline communication between all staff members, no matter what position one may hold.
  • Budget forecasting of labor
  • Staff members have utilized the messaging feature in the interface for work purposes, it has also provided a safe platform for staff to communicate with one another without the need to exchange personal contact information.
  • Distribute study materials to every staff member instantly
  • Certification expiration not only allows for notification when expired, but also daily reminders of the upcoming expiration to all management staff.
  • Would like to be able to signify when a staff member is on paid vacation. As of this point, the fact that ah hourly employee can be on paid leave however the paid time does not reflect in the forecasting of labor costs. Would like to have this as a feature for the fact I would be able to track paid vacation days digitally and be able to produce evidence or lack there of to support which days were considered PTO and Uncompensated Leave of Absence.
  • Scheduler would be much quicker if a mobile interface could utilized to write it.
  • Employee documentation would be helpful and create an environment of less
On rare occasions a phone call has been required to find the solution to a problem, the HotSchedules response staff have been helpful, courteous, and genuinely seem to care for their clients and take pride in what they do. The consistent development and fine tuning of the platform, interface, and mobile environment shows that this is not a program full of people who rest on their laurels.
HotSchedules has been very helpful in every issue that has arisen, however the most help received was with the installation and original training of staff members. Now that we have used this system for years, we are fairly well versed in its operation, but if there is an issue that arises, they are always very quick to find a resolution.
Sawyer Harrison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HotSchedules for all front of house staff scheduling. HotSchedules addresses employee shift swaps, pickups, time off requests.
  • Customer service in regards to trouble shooting technical issues.
  • Customer service for answering any questions employees or managers may have.
  • Training on the use & functions of HotSchedules.
  • Sometimes the HotSchedules system goes down for no apparent reason.
  • The updated scheduler interface is sometimes confusing.
  • The updated employee requested time off interface is more confusing and difficult to understand now than it used to be.
It is well suited for employee shift swaps, pickups and shift releases.
I always receive exceptional support from HotSchedules but the time that stands out the most was when the HotSchedules system went down and I couldn't see the roster of who was working a particular shift one day. The representative was quick and professional and provided me with the information I needed in a quick and timely manner.
Anyone can use HotSchedules! Their training on functionality is excellent and thorough.
  • Scheduling
  • Communication
  • Shift swaps
  • Keeping employee logs
  • Evidence against unemployment applications
  • Broadcast messages for everyone to see
  • Store logs
  • Cash deposit bank logs
  • Inventory
Ease of use, efficiently creating and posting staff schedules.
February 20, 2017

Keep HotSchedules Hot

Score 10 out of 10
Vetted Review
Verified User
Our entire property uses HotSchedules. We use it for front desk, housekeeping, engineering, kitchen staff, restaurant staff, and managers. It makes it easier to look up schedules instantly, rather than walking to a specific department to find out who is working. It is also helpful when staff can make their requests online, instead of having a lot of paper laying around offices. It helps organize too when the requests were put in from the staff so that in the event there are multiple requests off, we can then look to see who put in [a request] first.
  • Different job positions within one department makes it easy to schedule.
  • Contact information for fellow employees and managers are readily available, allowing there to be no excuse for call ins without notification.
  • Putting an employee on different schedules is easy as well, if they are working within two or more departments. Everything is accessible is one place.
  • Having to post after a change is made is frustrating, sometimes we are just looking at something, and don't want to save the changes.
We are a small 27 room hotel, with a restaurant, and it works well for us. Obviously, for larger establishments, it's great too but just goes to show that Hot Schedules can fit any type or size of establishment, and make it [work] for them. Any business that has more than 3 employees could use this tool. The learning curve is almost non-existent, as it is incredibly user-friendly and easy to figure out. You can track labor costs in it as well, which is helpful for those small businesses that need to stay on a tighter budget.
I have had the pleasure of not running into any issues with HotSchedules. I have been using it for nearly 4 years, and have not needed to call support. I have however helped set up a sister property, and the lady I spoke with was more than helpful, attentive, listened to everything that we would need for that property, and got them up and running no time (about 5 days-ish)!
February 13, 2017

Love the labor saving

Maggie Stith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HotSchedules for all locations and across all departments. We love all the features and use the logbook daily. Setting forecasts and labor budgets help us see where our problem areas are, and the reports make it easy to manage the roster. We like how it stores valuable information, like time off requests, availability, contact information, sales (with integrated version), and much more.
  • Digital logbook - allows for all management to be aware of the happening of each shift, and can be used in court if needed.
  • Scheduling templates - they make it easy to create and use different templates depending on the season and forecasted sales.
  • Integration with REVEL.
  • Account managing - ever since we lost Nathan Dale as our account manager, I have no idea who is responsible for answering my questions, and have to contact the regular customer care every time I have a question.
[It's well suited] if you have a small staff with set schedules.
Every time I call with a question, but if I have any time sensitive requests, they are usually able to push it through within minutes.
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